Ideal Image review: Delay of booking appointment after payment and inaccurate account status resulting in my inability to receive the services I paid for.

I made a down payment of over $700 on 9/27/23 to begin treatment and to pay $147.50 monthly for the balance, beginning 10/30/23. I was told that my appointment would be scheduled within 7 days of making my down payment. I waited almost 2 weeks before I was scheduled (after complaining and demanding a refund). The day of my appointment 10/28/23), the clinic called and asked if I could come in earlier, of which I did. Upon arrival, I was told that I had a past due balance of $147.50 although my FIRST monthly payment wasn't due until 10/30/23! How is a payment past due before the due date? The payments were set up on automatic draft from my banking account. I showed the receptionist that the bank had already pulled the funds from my account as a pending payment to post on 10/30/23. She attempted to reach out to several management staff for over an hour, but no one responded to her. Customer service closed at 2pm on that day. My appointment was scheduled for 5pm. I was told that I could not get the treatment because of the status of my account. I demanded a refund. I was told a case was being created that day for a refund and that it would be reviewed and approved by Holly Hernandez on Monday, 10/30/23. I called on today to find out that the case "was not finalized" and Holly was unable to see it to review it. I was told she would call me in 48 hours. I was told this when I complained about getting the appointment, but I NEVER heard from this Holly chic who is supposed to be the District Manager. This company is a joke! NO NOT DO BUSINESS WITH THIS SHADY company!