The complaint has been investigated and
resolved to the customer's satisfactionResolved Icon Payment Solutions — Dishonest/Thieves
resolved to the customer's satisfaction
We met with Jon Cannon their sales rep. who went over all of the charges and fees. We process with Quick Books and he assured us that there would be no problems interfacing directly with Quick Books. He also had us sign up for a lease on machines to process the credit cards. The company that suppodsedly interfaces with our Quickbooks did not, the machines they sent to us were shipped incomplete over the span of a month. The customer service/technical service was a nightmare and for all of these reasons we cancelled our processing agreement with Icon. We informed them that they also needed to cancel the lease agreement for the equipment that we are unable to use. They said we needed to call the leasing company and cancel it. We called that company and they informed us that Icon is the only company that can cancel it because they had financed the equipment through them and they needed to return the money for the equpiment lease. I have spoken with Valerie at their customer service, she can't cancel the lease and can't return the money, I have spoken with the sales rep Jon Cannon and he can't cancel the lease and return the money. I have spoken with the owner Sean Mecham and he can't do anything it seems, he never calls you back. He told me he would get things taken care of and that was the last I heard from him. In short, they recieved money from the leasing company for the equipment, and are now keeping the money even though they are not providing any service to my company. Completely dishonest and without a doubt the most dishonest company that I have encountered. My suggestions is that you run the other direction if theyh come calling on you. They are so shady that they don't answer their customer service phone number when you call it, they make you leave a message and screen their calls so they know wether or not to call you. I also suggest that you do a google search on Icon Payment Solutions, you will see that I am not the only person saying these things, it seems Icon has a reputation for doing these type of things. If you have any questions, please call me at [protected].