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I sent a request for help a week before Christmas. I get a response on Jan 6th. The response was inaccurate and NOT helpful. Then the customer service rep said, "There is no record of your account." I have the original email dated in 2016 when I registered my software using the email that I gave her. The issue is that my password isn't working and neither is my dongle for the software. The email password reset shouldn't take a month to get a reset and neither should a response for help especially at the cost of their products. My machine was over $17k and the embroidery software was $5k. This is NOT acceptable.
Recommendation: ????
You have to insist on speaking to a supervisor immediately or a technician. Show proof of purchase, registration and previous contacts. If this remains unresolved after 48 hours, publicize it on social media as well as review platforms and tag Husqvarna. Think about legal measures or filing consumer grievance for not meeting service expectations.