Husqvarna
Reviews and Complaints

I bought my first Viking in 1973. a 6000 cam machine. It was my only machine until 2007 when I purchased a Viking Quilt Designer 2. As I love sewing all my clothes and embroider. While the 6000 did minimal added stitches, it always worked with minimal maintenance. The QDII uses a card reader to allow adding to cards and insert new embroideries for stitch out. I also bought a Serger at that time.

10 years ago, 2014 Epic I line came out with Epic improvements. Very pleased with performance and only one small problem with a thread holder near the needle which, with the proper tool, able to fix myself. NO REPAIR needed in the 10 years - as I daily clean the bobbin case, and suck out the dust with a vacuum -but blow it in to the casing. Every 2 years, have it cleaned. 7 years ago, Epic 2 was added to the family. Again, nearly 100% trouble free and same maintenance. My only issue was the new Fabric feeder added. out of the box it seemed to pucker fabric. On my first in house cleaning, It was adjusted and worked fine since.
3 weeks ago, I again stretched out and bought an Epic 3 - Again, huge strides fulfilling my Viking expectations and then some. There were a few changes in the assembly of the Deluxe thread management system and within a few days, a metal thread was wound around. We were able to remove some of the thread but sent it in to confirm the thread was not in the gears. As it was a warranty item, it was covered and totally replaced. As every company states, proper thread loading is important and when you get an error message thread needs re-threading though you see that it appears that it is not, don't continue, take of the narrow panel and check the machine thread area for broken threads. It was the first repair on ALL these Viking products -and it was a USER error. I am committed to continue to buy reliable Vikings and always, read the instruction manuals. We must always remember as in computers, the "short between the PC and the keyboard" and take responsibility for human errors.

Bought a 54” zero turn from Lowe’s in Benton Harbor Michigan last spring. Immediately it vibrated when blades were engaged and the vibrating became worse. Replaced blades and drive belt still vibrated. Spindles turned freely and PTO did not wobble. Took deck off and discover spindle farthest for Shute had broken off from the deck and deck was cracked. Two of the four bolts still holding spindle securely to the deck the other two broke of from deck. This all happened with less than 80 hours on mower.

This is poor quality and/or workmanship. I have owned two other zero turns and they both went for thousands of hours.

I have not received the credit on my card, and NO phone number to talk to a person available. the "chat" person sent link to respond, but the link goes to website and not a reply.

laurie

WEBSITE

A $-133.93 credit was issued on January 05 for your order [protected] placed on HusqvarnaB2C.

Order Details

Order Number: [protected]

Product Qty Each Total

UPLEGGA Convertible Jacket

SKU: [protected] 1 $89.99 $89.99

LÅNGVARIG Long Sleeve Henley

SKU: [protected] 1 $33.74 $33.74

Order Subtotal: $123.73

Total discounts on order: $0.00

Tax: $10.20

Shipping: $0.00

Shipping Tax: $0.00

Order Total: $133.93

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New saw used about a half tank of fuel shut it off and it never restarted. Took it to a Husqvarna dealer he has been unable to make it run. He contacted Husqvarna they said they would send us a new flywheel to try. We have never received the part or had inquiries answered about this issue. It has been over 4 months dealing with this issue .i have lost all the work I bought this saw for and now it's winter and cold. Very disappointing.

The baffle on my deck separated. The service center submitted the information and Husky denied the warranty. I called customer service and Auther Copser said it was denied due to neglect caused by impact. I stated my case and asked him to escalate. He said he was the escalate and put me on an internal hold. I called back to talk to another agent and we review the pictures. The same picture that were reviewed with auther. Chris Mason said it was due to vibration from the blades. Yes, he is so good he can detect counterbalance from a picture. His problem is that he picked a lie that can be proven or disproven. Well, I checked the blades and they are balanced. I called again and reported the two different lies and am now waiting for a customer service liar to contact me back with whatever else they may claim. (Reference claim numbers - [protected], [protected], [protected])

I have been contacting Husqvarna Viking by email since July 3, 2023 and have never had a response other than vague promise of a response within 36-48 hours.

During the pandemic, I contacted the company about my Opal 690Q because the store was closed by law. Six months later, the response I got was to go back to the dealer. No answer to my question.

Against my better judgment, I bought a Topaz 40 in June. The needle threader did not work upon unboxing. I wanted to return it for a new machine and the dealer refused and sent it out for repair. It was finally returned to me on July 4. Now I can't even get the two promised owner sessions because they are "understaffed." I contacted the company with two dealer complaints and got no response.

I’m writing to complain about the subpar service I received from your customer service dept./ service. I sent my machine with extended warranty that I bought at the store and I dropped it at the store on June 29 2023. Your customer service agent claims that she received the machine on July 28th 2023 and is August 11 2023 and the machine still not fix. I have call a few times and no one seem to be able to tell me when exactly was the day that the store send the machine who did they use and when it arrived. The person that answers the questions with service (a woman) said that it takes a while to fix them but she couldn't tell me when did the carrier drop the package and is a blame game everyone is passing the "it is not our fault" but my business is losing lots of earnings due to my machine NOT been in a acceptable amount of time. Seems like Christmas would come and I will not get my machine. Husqvarna has TERRIBLE reviews about customer service and they are NOT wrong you guys are HORRIBLE HORRIBLE I would say it again HORRIBLE.

I purchased a Poulan Pro riding mower (manufactured by Husquvarna) from Home Depot in 2017. It has a 10 year warranty on the mower deck. The deck cracked (not rusted) and now I'm being told by the authorized repair facility, Daytona Outdoor Power, Inc., that Husquvarna will not honor the warranty.

Model: PP20VA26

[protected]

SN: 112816A012829

The mower was purchased 04/02/2017 from Home Depot

The mower was dropped off at the repair facility 06/29/23.

At least a dozen pictures of the mower have been supplied to Husquvarna.

Order was placed on May 6th, 2023. After order confirmation, no contact was made. Today, June 14th, I was able to contact Husqvarna and find out that the part ordered is not available until July or later from the manufacturer. The part is for our mower, which has been and will be needed all summer. The fact that no one contacted to let us know the situation and the lack of offer to remedy this great inconvenience is both unprofessional and a great disappointment in our expensive Husqvarna product.

Husqvarna used to be a quality brand. That changed 10 or so years ago.

Now the quality seems so far out of balance with the prices still charged, it made me decide to move towards brands like Makita and Einhell. The latter being a brand with 0 pretence, but offering solid tools that work and last.

I do not know what to expect from Husqvarna at this point. It has let me down too often. I used to take sides for Husqvarna in the typical Husqvarna vs Stihl discussion. I don't anymore.

I have been extremely disappointed with the Husqvarna battery technology.

Follows a list of my grievances:

1. The batteries are extremely overpriced. A Bli20, 4AH at 36v will go for 299 euro on average. Most other brands (Makita, Einhell, Bosh just to name a few) offer 18v batteries with an option to double up (36v) in some applications at much lower prices. e. g Makita and Einhell will offer 5Ah at 36v (2x18v) for 160 euro

2. The batteries charge extremely slow. The Bli20 takes almost 2 hours to charge. Most batteries from other brands will charge in less than half that time.

3. The Bli10 is way too small to be meaningful and is still highly overpriced.

It can not be used in most Husqvarna tools, making it even more useless.

The working time with the Bli10 and 20 is way too short.

4. After discharging a battery, it takes half an hour of cooling down before the battery will charge again. Where other brands cleverly leave the battery outside of the application, so it can cool, Husqvarna batteries slot in deep into the application, making them prone to overheating.

5. Connecting the charger to the battery is very awkward.

6. 2 years in occasional use, the Bli20 keeps faulting when I use it in the 120i chainsaw

7. Off topic, I also operate a a 435 Xtorque chainsaw which has been failing on me since day 1. The Husqvarna technicians don't seem to be willing or capable to help me with it, just gave up on the machine.

I purchased this product last fall for our yard. I have about 15 hours run time on it. Today, I fueled it and started it up. It back fired and the carburator caught on fire. I could not get the fire out. The carburator was sucking fuel from the fuel tank and feeding the fire. I watched the fuel tank compress as it burned. I was so afraid it was going to blow up. I was 15 feet from a propane tank and 15 feet from the house. This product is so dangerous, you should not be selling it. The machine was cold when I fueled it and I did not overfill. I purchased your premixed fuel so the fuel was correct also. I want a full refund. I switched from Stihl last year to Husqvarna and I wish I had never done that. I will never buy your product again. I am grateful that I was not harmed and there was no damage to the house. It took 30 minutes of spraying it with the garden hose to get the fire under control. The grass is destroyed with the burning and leaked fuel. This is terrible.

Kathleen Rose [protected] Vancouver Island, British Columbia I have pictures of the machine also. Contact me and I will send them. If you do not contact me, I am posting a review online with the pictures. This product needs to be recalled.

I purchased my lawn tractor about 7 years ago. I wanted a good brand so I wouldn't have breakdowns. I have had several small problems with it, but now as of 5/8/2023 the clutch went and the tractor won't move. I have 108 hrs on it.

I've never heard of a quality tractor losing a clutch. Obviously I'll never buy another Husqvarna again and either will my neighbors within 100 miles of me. Also getting in touch with this company is next to impossible.

I have taken my Husqvarna 445 Chainsaw to an authorized Husqvarna dealer and repair store on February 2, 2023 for needed repair.

As of this date, April 4, 2023, they have not been able to repair the chainsaw because they are unable to receive the part that they need. This is reputable local company that I have been associated with for over 10 years.

The part needed is a clutch cover. It is now 9 weeks that I am without the use of the chainsaw because of poor customer service by your company.

I am contacting you on the behalf of the dealer to expedite getting this replacement part. I am very disappointed that I selected Husqvarna when I purchased not only this chainsaw I also have a new 330LK Grass trimmer.

I have tried for 2 days to get a live representative on the phone and it has been impossible. I did reach out to the online customer service and they just referred me to the website.

I purchased my 445 Rancher Gas Chainsaw in May 2022. I love the performance of the saw but this service issue is not acceptable.

I need a response as soon as possible and directions for how we can secure this part right away.

Thank you.

Let me first start by saying I started my ventures with a Viking Designer Diamond Deluxe and I fell in love with embroidery and sewing so much that most of the presents given out for [protected] have been handmade. The last time I took my DIamond Deluxe in for service he and mentioned that the several parts were no longer being made I might want to consider upgrading. This was a difficult decision as my shop was closing so I thought about going with a different brand. Instead because I loved my machine so much I bought the last sapphire 85 the shop owner had on the last day of being open in Merritt island, Florida in Oct 2021. I had issues with the spring from the start but had to wait for the new shop in holly hill, fl to open and for her tech to come in to town. I took it in for service and he supposedly fixed it. I still had issues called tech support they helped me troubleshoot the issue. We figured it out but again no sewing or embroidery because I had to wait for the service tech to have enough machines to come back to her shop. In the meantime she decided to give me close to what I paid for it to upgrade to the epic 2 in June/July 2022 so I could get busy finishing my projects. I can barely even use the thing. It is horrible. $17,000 dollars later I have a second lemon. I found a place 1.5 hours away sun fruitland, fl that had been working on my machine. He is awesome r and trying to help me because I am so frustrated and so discouraged. But this last time I took the machine he said that the head has to be replaced and he has to wait for the part. Mid Novemberish. I have not been able to sew or embroider much at all since I got rid of my diamond deluxe in Oct 2021. I have spent about a total of 17000 dollars and I am so upset that you can sell products that expensive that don’t work. I personally think my machine should be replaced with a brand new epic 2 that works properly. This is wrong. I have emailed and called husqvarna now and no one seems to be concerned.

I purchased Husqvarna 4Wheel Drive Mower, Model #[protected] Serial #021213M024690 Mfg. Date Feb. 2013. I only used it cutting my front yard which is less than a 1000 square foot. I performed preventive maintenance at the end of each year. This were the basis changing the plug, filter, and oil

My expectations where that this mower would last my life span with minor repair due to my care and not cutting my full yard front and back yard. Plus, with the cost being well over $500 in 2013.

My lawnmower been down for well over 2 months because I cannot get the parts needed (Wheel Adjuster Assembly Part N0. [protected]). After I put it in the shop, I were told that the back wheel adjusters need replaced as well. But I was also told they couldn't get the parts needed as well.

I am very dissatisfied with Husqvarna deciding not to provide the necessary parts to maintain their equipment. My mower still looks new with a great running engine that I can't cut my grass.

Purchased the lawn tractor in Oct.2019 because was told by the dealer (Bradstreet Equipment Sales in Brewer, Maine) that it had a 3 yr. Bumper to Bumper Warranty. In June of 2022, we’ll within the 3yr. Limit, the motor failed. The dealer said that they were not going to fix it because the motor and transmission are only warranted for 2 years and that I should read the fine print. I believe that the the dealer mislead me and that their refusal to resolve this issue with the manufacturer is unprofessional at best.

Bought two husqvarna walk behinds. The plastic gear box on the newer one failed quite quickly. The older husqvarna walk behind four wheel drive quit pulling. Had new belt installed, adjusted, etc. Still will not pull on slight grade. What a piece of poorly engineered junk... I will never buy another huisqvarna product and neither will my friends...

I purchased my machine on 06-23-2014. I've had so much grief I could and do cry. It repeatedly malfunctions. I keep having repair bills, and then it malfunctions again. Just recently I've replaced the entire motor. Now the machine will not recalibrate properly. The screen often turns fuzzy. I don't have the money buy a brand new machine. Why won't Husqvarna Viking stand behind this product? Help!

I bought the Z254F mower in April 2021 from Lowes. In less than 5 months, the mower has broken and is residing in my yard. Since the mower is under warranty Lowes refers you to Husqvarna. Husqvarna refers you to a local certified repair shop.

Adding insult to injury, I am responsible for the cost to send the mower for repairs and return it. This is an asinine policy. You do not stand behind your product enough that you will be responsible for transportation costs?

Is the transportation costs so high it has become a financial problem?
Perhaps this is why you have only 2 out of 5 stars.