Hungry Jack's Australiastorm flake ice cream

J
This review was posted by
a verified customer
Verified customer

A 3 inch piece of plastic black tubing was found in my daughters ice cream. She nearly swallowed it.
I rang the store, banksia grove, WA, and the customer service was appalling.
I was Told that they would turn the machine off and next time we popped in they would "sort us out"... I assume that meant a refund!
I asked for the complaints procedure and was told to go on the website.
My daughter could have choked on this...I'm very upset about this.
I have photographs and have kept the piece of tubing.
Please reply, as I think the matter is a bit more serious than just a replacement ice cream!

storm flake ice cream
storm flake ice cream
storm flake ice cream

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.