Humana Medicare Insurance — wost service experience
I have had terrible experience with Humana Medicare Coverage. I have Humana Medicare insurance and the first four years did not have a problem. My diabetes is controlled by an insulin pump and I never had problems getting supplies. Then all of a sudden without notice they canceled my supplies. My doctors have faxed them several times and also talked to personnel there several times about my situation. When I called customer care to inquire the person was really rude, and told me that he couldn't help me, and to call back later. The Dr office said that they all kept getting the run around by Humana. What I don't understand is that If they were going to stop the insulin pump supplies for what ever reason, why didn't they send me a notice? That would have at least gave me enough time to make other arrangements. They cancelled my supplies altogether without a warning. In the past, they would send letters out if there were any changes. This time there were no letters sent. The medical supply company that I used, informed me that Humana just all of a sudden made a mid-season change. Because of this, there was nothing I could do to get my medications and medical supplies. I know that Humana is getting paid to cover me because Medicare is paying them 110 dollars every month for providing insurance.
If any one reads this and if you are considering Humana, especially if you have a life threatening diseases, PLEASE do not use Humana!!! I had to go back on insulin shots which my body is having a hard time adjusting to, especially on a short notice. My blood glucose levels have been going crazy 300- 500 until I can find the right dosage. This puts my health in jeopardy. By the grace of God, I know that I will get through this. I just want to warn others before it happens to someone else. I also have a brother with Congestive Heart Failure who also uses Humana Medicare insurance, and they have stopped paying for his necessary lab work and medications. Please beware of Humana!!!
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