Hughes review: poor and no service ( 1 comment)

I have been told I am exceeding my down load limit, and spending 5.00 on restore tokens, and for example last Thursday I was on the computer 1 hour and had not down loaded anything at all, I called the help desk to be told my AVG was causing this which I knew better as I download any updates manually between 2 AM and 7 PM, and this has been happening very often.They schedule a service call and I was told the warranty has run out on my equipment, however I pay 9.99 a month to lease the equipment, that was installed on 8/3/2009 not even a year. My service has been very slow for months, and now I was told I would be charges 125.00 service call for equipment I lease. I have made it clear that I am enrolled in school and attended my class on line, on May 14.2010 their technician arrived at 12.PM and I could at least get on the internet even if a low speed, and after 5 hours at trying to fix this I was told the trees blocking was the problem, it needed to be on a pole and last a part needed replacing and also was told he replaced every part he could and I had no service at all when he finished, I was told the technician lived 2 hours away and could not come til Monday, and I told them my class started on Friday the 14th. I called back and told the site office I did not want this guy back at my house and I received a call stating someone else would be there on Monday, Monday morning I was informed as such that is not going to happen, again I called and was told it would be 3 to 5 day before it could be fixed and again I made it clear that I paid for this class and was already behind because of this issue. Why should I have to pay a service call on equipment in which I pay 9.99 a month to lease I cant figure this one out, I was told the issue would be escalated to resolve the issue with another company, and yesterday the same company called and left a message after I told them I do not want this tech who spent 5 hours accomplishing nothing at all with my service, and left all his cut ends in my yard along with paper towels he had ask me for in addition to leaving the siding loose from my house. It is apparent the fact that I am missing class due to not being provided the service I am paying for while being charged service call fees and not even having service to get on the internet, I have paid numerous fees for restore tokens and since this service started the exceeding download limits have become very frequent. They are not providing the service I am paying for.
Today is Weds May 19, 2010 and I still have no service from these people .