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Hughes Network Systems Customer Care Service

Hughes Network Systems, LLC.

841 3 Fountains Drive Unit 248
United States - UT84107

Customer Support Phone Numbers

+1 866 347 3292 4 5

Hughes Network Systems Complaints & Reviews

Hughes Network Systems / Internet. Cancellation policy

Rlnecg on Apr 5, 2017
Circumstances out of my control I had to move. I called hughes not to have my serve changed to the new address and they said they couldn't and because of that, I am no longer responsible for the contract. Six months later I'm being charged for early termination and equipment. Third party...

Hughes Network Systems / Satellite internet and phone

HughesNetScam on Mar 23, 2017
I was told by the sales rep that I had ten days from installation to cancel and receive a full refund. I explained that I worked from home and also go to school from home and have 4 people in my home including children. I needed to have the internet capable of handling internet on multiple...

Hughes Network Systems / Internet and customer service

misty marlee on Mar 23, 2017
Today I spent 3 hours on the phone with your rude, condescending, and incompetent customer service team. I was hung up on twice when I asked for a supervisor. The supervisor argued with me about being hung up on, insisted the phone system did it, but then could not explain why I had to go...

Hughesnet / False advertising

dressagerider on Mar 21, 2017
You'd be be better off with a passenger pigeon. The internet upload speed averages 0.54, download speed averages 3.52. The biggest pile of crap out there. Their phone drops every inbound call and nearly every outbound call. Save yourself the frustration. Their customer service sucks. Their...

Hughesnet / Internet services

Leona39 on Feb 27, 2017
Hughesnet has a commercial that says that they can give you internet where ever you are but they couldn't get my internet hooked up where I live without putting the satelite on someone elses property then they wanted to charge me if they had to do that. I used them at a previous addre...

Hughesnet Internet / Satellite internet - data gigs pd for - disappear when log on

GunsNGSDogs on Feb 25, 2017
Living in a rural area with few choices for internet service, i *thought* i researched hughesnet enough that i trusted them. #1 - i never got the installation rebate i was promised (On the phone). #2 - i would get online once a week, only to discover within minutes half of my gigs were...

Hughesnet / Internet

elon humphrey on Feb 24, 2017
I accepted an offer from Hughes Net to switch from exede. I was promised 50 GB for 49.99 first month and then 69.99. Matt at the sales department advised me browsing on facebook, instragram and other social media would not count against my date. I was also advised I could download up to 45...

Hughes Network Systems / Internet and phone service

Marsha Grant on Feb 21, 2017
I order a 24 month internet and phone service for a total of $62.15 and had to use my bank card to pay for what I was told was an installation charge only. Instead, HughesNet used my card information to set up an automatic payment plan WITHOUT my permission. They also raised my rate to...

Hughes Network Systems / Internet / customer service

Jonimarie480 on Jan 24, 2017
I have been lied to from day one! I was billed and money taken out of an account without my permission. This last week, rep lied to me when I called and stated the account they wanted to pay my bill had no money, I needed to give a new account number. He refused to take the account info...

Hughes Network Systems / Customer service

Stacyanne on Jan 17, 2017
I have spent more than 8 hours on the phone with 12 customer service representatives from January 2nd 2017 thru January 17th 2017, and still have no Internet. I replaced the roof and they took down the sat dish. I called Hughes Net and they schedule an installer (subcontracted) and made...

Hughesnet / Speed not what I am paying for

Ken hubbard on Dec 31, 2016
1 week of promise from mexico and phillipines serve number elevation to level 4 on 24 hour call back promise . Am an engineer performed over 6 hours on phone serve tests and even them rebuilding router to no avail. told to keep trying to call customer service notice as I asked for us based...

Hughesnet / Internet service

Jeremiah Styles on Dec 13, 2016
Very poor service and many hidden fees. It is a bad, unethical company. My house caught fire in January of 2016 and I had to move. I could not transfer service, so I attempted to cancel. Hughes tried to charge me hundreds of dollars in cancellation fees to cancel. They then suggested I...

Hughesnet / My compaints is about your service

bobbylee222001 on Nov 27, 2016
To who it may concern i a really upset with your internet service s it dose not work good in my area, and i have been try to cancel your service 2 year but every time i called to cancel the service, the customer service people keep telling me, that iam responsible for moving the satellite off...

Hughesnet / Hughesnet internet service and speed

Monica K.R. on Nov 14, 2016
Case # 18663473292 My detailed complaint is as follows: I began my service with Hughes Net on Sept. 2, 2016. We were assured by Hughes Net personnel in person and over the phone that we would have high speed internet and I would be able to conduct my work on line without trouble. I am a...

Hughesnet Internet Services / HughesNet satellite Internet

Retired Guy on Sep 26, 2016
We ordered Hughsnet on 07-26-16 and paid for the modem, bought a router (to avoid monthly rental) and paid for a month of service upfront. Auto payments were to follow through Direct TV. We were shut off on 08-26-16 and told we didn't pay our bill. They did, however, take out the next...

HughesNet / Refuse to send me a box to send back the equipment

ghaney on Aug 23, 2016
Hughes net is the rudest company I have ever tried to deal with. I purchased their product in May. After they came and hooked up my equipment they left stating everything was working. I could not get my internet to work on my phone, the tv or my laptop. I called them the next day. After...

HughesNet / unethical behavior

Karl Manley on Aug 3, 2016
Aug 3, 2016 Phone cancellation of Satellite internet service ref# 100349280 I was paid through August 8th on my recurring 30 day data cycle but was told that since my billing cycle was on the 4th, my service would end on the 4th. Therefore, I paid for service that was not delivered. Their...

HughesNet / Internet

Robin428 on Jun 24, 2016
We have had HughesNet since December 2016 and it is slow and unreliable. In June it stopped working completely and we called their service department. They said there would be a fee for the service and that the dish was misaligned. I agreed and they sent out the same tech who did the...

HughesNet / Internet service

Trace Sykes on Jun 12, 2016
The first month I began a 2 yr contract with Hughesnet I called to cancel because it was too slow for me to work from home. A supervisor suggested they bump me up to their top plan at a $30/mo discounted rate to see if it increased the speed. It didn't but I agreed to pay the $63/mo for my...

HughesNet / Internet Service

Marcy78 on Jun 7, 2016
I have just started working for a Company from home. I had Hughesnet Installed because I wanted the best internet service that I could have. I live in the mountains and I was worried about getting a good signal. Apparently Hughesnet has a very high PING, 900-1200. I was not told this by my...

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