Set up transfer of service from Texas to Nebraska. Was told didn't need to move old equipment because it was outdated and new Gen 5 equipment would be installed. Set up the move and new install date. Hughes failed to install on scheduled date. Called to cancel service. They offered $200...

I called to cancel my service on March 3, 2017 .The representative that I spoke with kept saying that I should only suspend service.I finally agreed but my understanding was that it would be turned on whenever I called back.I called today, Sept.8, 2017 after noticing that a pymt of $98.25...

I am writing on behalf of my mother, Martha Helpingstine, account number DSS34258644. I am very angry at the way she has been treated. She called to cancel her service on July 7 and again on July 14. After receiving the box she returned the equipment on August 19; UPS tracking says it...

HughesNet does not allow me to port my LEC wireline number from Frontier Communications. This is in violation of Federal Regulations, specifically title 47, 52:34 "Obligations regarding local number porting to and from interconnected VoIP or internet-based TRS providers." (a) An...

I signed up for both the HughesNet Internet service as well as their phone voice service a year ago. From the outset the phone service was terrible with dropped calls, garbled communications, and long transmission delays. I then discovered for the first time that the phone service wa...

08/16/17 - The customer service Technicians are HORRIBLE. First of all why every customer service rep/tech that I spoke with today could not speak good english. I called 5 times today and was disconnected twice by the automated service and 3 times by the rep. because they could not hear me...

This service is laughable. I was lied to from the beginning! First I was told that no matter how many devices were relying on the internet, I would never be able to use all of the data, it takes, on average, 15 days and we are out. The connection and reliability simply makes me mad. It'...

While with them I had to call in multiple times because I was not able to do everything the sales rep who sold me the service said I could. They also sold me and inappropriate modem when installing the service and wanted me to purchase another one to help with some of my issues. Kept...

In December, 2015, I called to cancel my service (918-637-5262). Your representative claimed that all calls are recorded but mysteriously you have no record of the call. I called again in May, 2017 to complain and obtain refund for charges for services never used or received. They finally...

We signed up for Internet service in 2013. It is now 2017 and after many years and attempts to quit after my 2 year agreement was up I finally blocked their access to my account. They would not allow me to cancel. Now they say I owe them $365 for the two year contract which was fulfilled...

I am returning your hughesnet internet system to you. It is being returned without an RMA, but with proof of delivery because your service Representative refused to give me an RMA when I requested one on 7/25/17. You have failed to provide adequate service to us since we ordered your...

I had to cancel my service and am being charged a penalty, this despite HughesNet wholly misrepresenting the service, its use to me and its eventual actual cost. I explained to the agent when first exploring whether or not to sign: 1. I work from home and am on internet most of every day. 2...

For the THIRD TIME my account has been "hacked"? I can sign in to my account but when trying to change or access my account information I get the message "OpenID or Credentials". Previously (in May I believe) someone cancelled my service (not me). After it was restored, my...

My name is Vivienne Ford. I had service at 4808 s elwood ave lot 629 Tulsa, OK 74107. I also have an acct in Seymour, MO for my elderly mother . I moved from Tulsa to West Plains MO in February and called to cancel Tulsa acct in March. Your customer service also canceled my mothers service...

I signed up for HughesNet Satellite service in July 2016. After hearing I could purchase my equipment or pay 15.00 a month to lease it, I decided paying the 450.00 would be the best option as the equipment would pay for itself in less than three years compared to leasing. I received an...

After eight years with HughesNet I upgraded to Gen5- Minor internet usage is using a ridiculous amount of gigabytes, when I contacted support, they said they could not tell me why and then cut the phone conversation off. If this is how the company is operated there is a problem and I...

I originally ordered hughesnet because DISH recommended them for internet. I called them and talked to a representative, and told them what I needed to be happy with their product. Number one, I wanted unlimited data. I never had satellite internet, but I had heard it was limited. He...

I am not sure this is right complaint site but worth a shot. My account number is 8255909886940276. My name is Barbara Ritchison. I had your services installed on 4/4/2017. I had no issues with the install or services. On Wednesday, May 24th, I called your customer service to tell them...

I live in a small community outside of Sparks, Ga, 31647. Hughes Net is the only internet service that we can get here. The service is horrible. At times it is slower than old dial up. Even at the beginning of the month I can barely watch a small video without it constantly stopping and...

I am an active duty service member supporting a family of four and have followed all instructions from Hughes net regarding the return of equipment. On Sunday, May 14 a payment was processed because Hughes net does not have my equipment which was sent out over a month and a half ago. I...