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Hughes Network Systems Customer Care Service

Hughes Network Systems, LLC.

841 3 Fountains Drive Unit 248
United States - UT84107

Customer Support Phone Numbers

+1 866 347 3292 4 6

Hughes Network Systems Complaints & Reviews

Hughes Network Systems / hughes net satellite internet

Chris Nace on May 16, 2017
I am an active duty service member supporting a family of four and have followed all instructions from Hughes net regarding the return of equipment. On Sunday, May 14 a payment was processed because Hughes net does not have my equipment which was sent out over a month and a half ago. I...

Hughes Net / internet service

Karla Myrick Fillion on May 16, 2017
I called Hughes Net for home internet. I spoke to a slaesperson named Ike. I explained we were using Verizob Wifi and going through about 60 gigs a month. He assured me that the 8 gigs Hughes would provide was equivalent, because the dish is locked on to the satellite, whereas the mifi had...

Hughes Network Systems / hughesnet internet service

mimiharris on May 2, 2017
I cancelled my hughesnet internet service late in 2016 due to continued price increases. The company sent a prepaid shipping box with a request to return only the radio attached to the satellite. I packed it and delivered it to USPS myself. I began receiving credit card bills for $219.50...

Hughes Network Systems / phone service

Cody Burns on May 1, 2017
I purchased a campground in Jan. 2017. On Feb. 7, I contacted Jeff Abert, a sales representative, to talk about switching my service from a residential to a business line. I wanted to provide WiFi for my campground and a business number. My chief concern was that I would not be able to...

HughesNet / Telephone service

Cody Burns on May 1, 2017
I purchased a campground in Jan. 2017. On Feb. 7, I contacted Jeff Abert, a sales representative, to talk about switching my service from a residential to a business line. I wanted to provide WiFi for my campground and a business number. My chief concern was that I would not be able to...

Hughes Network Systems / Autopay

Lisa Deral on Apr 30, 2017
HughesNet insists on using auto pay, even after calling and telling them to change to paper billing only they still take the money out of my bank. In January I asked to get paper bills, in February when I went online to pay the bill they automatically changed me to autopay again. My wife...

Hughes Network Systems / Internet. Cancellation policy

Rlnecg on Apr 5, 2017
Circumstances out of my control I had to move. I called hughes not to have my serve changed to the new address and they said they couldn't and because of that, I am no longer responsible for the contract. Six months later I'm being charged for early termination and equipment. Third party...

Hughes Network Systems / Satellite internet and phone

HughesNetScam on Mar 23, 2017
I was told by the sales rep that I had ten days from installation to cancel and receive a full refund. I explained that I worked from home and also go to school from home and have 4 people in my home including children. I needed to have the internet capable of handling internet on multiple...

Hughes Network Systems / Internet and customer service

misty marlee on Mar 23, 2017
Today I spent 3 hours on the phone with your rude, condescending, and incompetent customer service team. I was hung up on twice when I asked for a supervisor. The supervisor argued with me about being hung up on, insisted the phone system did it, but then could not explain why I had to go...

HughesNet / False advertising

dressagerider on Mar 21, 2017
You'd be be better off with a passenger pigeon. The internet upload speed averages 0.54, download speed averages 3.52. The biggest pile of crap out there. Their phone drops every inbound call and nearly every outbound call. Save yourself the frustration. Their customer service sucks. Their...

HughesNet / Internet services

Leona39 on Feb 27, 2017
Hughesnet has a commercial that says that they can give you internet where ever you are but they couldn't get my internet hooked up where I live without putting the satelite on someone elses property then they wanted to charge me if they had to do that. I used them at a previous addre...

Hughesnet Internet / Satellite internet - data gigs pd for - disappear when log on

GunsNGSDogs on Feb 25, 2017
Living in a rural area with few choices for internet service, i *thought* i researched hughesnet enough that i trusted them. #1 - i never got the installation rebate i was promised (On the phone). #2 - i would get online once a week, only to discover within minutes half of my gigs were...

HughesNet / Internet

elon humphrey on Feb 24, 2017
I accepted an offer from Hughes Net to switch from exede. I was promised 50 GB for 49.99 first month and then 69.99. Matt at the sales department advised me browsing on facebook, instragram and other social media would not count against my date. I was also advised I could download up to 45...

Hughes Network Systems / Internet and phone service

Marsha Grant on Feb 21, 2017
I order a 24 month internet and phone service for a total of $62.15 and had to use my bank card to pay for what I was told was an installation charge only. Instead, HughesNet used my card information to set up an automatic payment plan WITHOUT my permission. They also raised my rate to...

Hughes Network Systems / Internet / customer service

Jonimarie480 on Jan 24, 2017
I have been lied to from day one! I was billed and money taken out of an account without my permission. This last week, rep lied to me when I called and stated the account they wanted to pay my bill had no money, I needed to give a new account number. He refused to take the account info...

Hughes Network Systems / Customer service

Stacyanne on Jan 17, 2017
I have spent more than 8 hours on the phone with 12 customer service representatives from January 2nd 2017 thru January 17th 2017, and still have no Internet. I replaced the roof and they took down the sat dish. I called Hughes Net and they schedule an installer (subcontracted) and made...

HughesNet / Speed not what I am paying for

Ken hubbard on Dec 31, 2016
1 week of promise from mexico and phillipines serve number elevation to level 4 on 24 hour call back promise . Am an engineer performed over 6 hours on phone serve tests and even them rebuilding router to no avail. told to keep trying to call customer service notice as I asked for us based...

HughesNet / Internet service

Jeremiah Styles on Dec 13, 2016
Very poor service and many hidden fees. It is a bad, unethical company. My house caught fire in January of 2016 and I had to move. I could not transfer service, so I attempted to cancel. Hughes tried to charge me hundreds of dollars in cancellation fees to cancel. They then suggested I...

HughesNet / My compaints is about your service

bobbylee222001 on Nov 27, 2016
To who it may concern i a really upset with your internet service s it dose not work good in my area, and i have been try to cancel your service 2 year but every time i called to cancel the service, the customer service people keep telling me, that iam responsible for moving the satellite off...

HughesNet / Hughesnet internet service and speed

Monica K.R. on Nov 14, 2016
Case # 18663473292 My detailed complaint is as follows: I began my service with Hughes Net on Sept. 2, 2016. We were assured by Hughes Net personnel in person and over the phone that we would have high speed internet and I would be able to conduct my work on line without trouble. I am a...

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