The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Hughes Network Systems Complaints & Reviews

Hughes Network Systems / unauthorized charge on card

El
Elsie81 on Jun 16, 2018

I canceled service on my internet right after it was installed because it never worked. I was told that I would receive a box to return the equipment in. I waited and waited. Finally I called wondering where it was and heard a recording about an automatic bill that was set to be charged on...

Hughesnet / Internet Provider

An
Aniwaya on Jun 2, 2018

So called internet provider, really a total scam. Do no deliver promised speeds, after the sales call, you cannot get an American, cannot correct their billing system which does not accept my street address but of course the kind folks in India are VERY HAPPY to take my debit card info...

Hughes Network Systems / I was lord too!

Ka
Kamra watt on May 31, 2018

Called to sign up for internet on May 30th around 5:30 p.m. and the representative I spoke with looked up credit and told me I didn't get approved and so he called my husband on three way and put it under my husband's name after he got the approval from him my husband got approved and he...

Hughes Network Systems / service

El
Elisha Hutchison on May 29, 2018

I am needing to find out what I need to do to cancel my internet. I do not want to be charged for it anymore. It does not work. It doesn't work on my computer, phones or tv we don't stream and we don't want a lot of videos. When I called and asked about service I told them that I run a...

Hughesnet Internet / false advertising, god awful service

Ke
kennith1 on May 20, 2018

Hughes net this is all a lie Built-in wi-fi be ready to recover page many times Connect multiple wireless devices at home (lie). You'll have peace of mind knowing that your system features the latest in wi-fi standards and technology (dual-band 802.11ac). Delivers 2.4 ghz and 5 ghz for...

Hughes Network Systems / hughesnet service

Gr
Grtmklein on May 18, 2018

I have had Hughesnet for at least two years now and every month I "run out of data", and when I do I call to complain. when I call I am told that my system is running fine, they see no problems. I have no internet option except my week cellphone signal, which is also quite inconsistent...

Hughes Network Systems / satellite internet service

Du
Durward Conditt on May 17, 2018

Originally (March 13, 2012) I signed on with Hughesnet with a business account SME14849. I can document this. About two years ago (March 2016) I requested an upgrade to a modem with more buffer space. I can document this too. Your technician came out to install it and told me that he had to...

Hughes Network Systems / internet

As
aspence1967 on May 17, 2018

My first call to technical support was on May 9, 2018. They had me troubleshoot the problem with slow internet over the phone. The conclusion was that an engineer would have to call me back within 24 hours. I never received that call. I was given a case # of 112306122. When I called back...

Hughes Network Systems / internet service

Es
Esoy on May 17, 2018

Re: Complaint Against HughesNet Violation of Promo Agreement On August 24, 2017, I responded to the HughesNet advertisement promo bundle (internet, TV and telephone) for $29.99 each. See attachments 1. The services that I only subscribed to are the Internet and telephone for $69.99 plu...

Hughes Network Systems / satellite internet service cancellation due to the service not working

Bt
Bts4242 on May 15, 2018

Hi, I am emailing you to help me resolve a very serious issue. As you can see below, the service that was installed less than 3 months ago is still not working causing me to cancel the service. I have called since day 1 and weekly thereafter trying to get the service to work. I have spent...

Hughes Network Systems / charged twice

De
Debbie Owen Hannaman on May 14, 2018

I sent in bank statements showing that i paid a payment in Dec 2017 after they told me that I did pay in Dec. I paid two payments in Jan 2018 which one of those payments should have been put on my feb bill because that is what I was paying my feb bill I just sent it in at the jan (paying...

Hughes Network Systems / wi-fi operation

Ni
Nikki18Smith on May 5, 2018

I received my installation last Wednesday at around 5pm. The tech left after seeing the internet connect to a device but not operate properly. Second, that night I called technical support to be on the phone for over 30 mins to get maybe 20 mins of semi-adequate speed. (All I'm trying to...

Hughes Network Systems / lies about service

To
Tom lynchburg on May 5, 2018

Was told from a outside contractor for dish Network when here fixing connection problem about Hughes net running a special for $19.99 a month, free installation, no charge for equipment, no contract. Thought it would be a good deal... Should of read all the complaints before we said we...

Hughes Network Systems / internet service provider

Rj
RJA1 on May 2, 2018

The customer service (what an oxymoron that is in connection to this company) is either non-existent or so extremely rude when you try to ask them a question. I was only trying to update my auto-pay after MANY attempts through my account on-line, and found out that they had REMOVED my...

Hughesnet / wireless internet

Re
Reilly M on Apr 28, 2018

My husband and I called to cancel our service since the place we are moving to doesn't offer hughesnet connection. We were informed that even though they are not available where we are moving to, that if we canceled we'd have to pay a huge fee. So instead the customer service...

Hughes Network Systems / internet

Sh
ShelleyJ on Apr 27, 2018

Your sales people need to listen to the customers needs. If they do a lot of streaming don't say not to worry, if you go over data usage, you will still have Internet a little slower. If someone mainly streams then they should be telling the client your service is not for them. Same for...

Hughes Network Systems / internet service plus ability to have netflix

Bu
Buba0918 on Apr 26, 2018

I started with HughesNet in 11/2017, first they charged me twice in Nov 74.98 & 64.98. Finally resolved with credit to my account for $74.98. The service NEVER worked properly. Customer Service, and I use that term loosely, was very rude and tried to say it was something I was doing...

Hughes Network Systems / satellite internet

Do
Doc K on Apr 19, 2018

We had the new 25m system installed last thursday. Stopped working last friday. They said to fix it they would send a new modem. Tried to install last night. Will not find the system. Can not communicate with call centers who barely speak english. Refused to send a technician without...

Hughes Network Systems / contract??

Wa
Walter R on Apr 16, 2018

Hughesnet charges for data you haven't used, but you can't prove it. After 2 months of service (haha), their usage meter said I used 7.8GB of data in a 4 hour period. Since we hadn't watched any TV that day and we only used our IPads sparingly without any updates or downloads, I knew what...

Hughes Network Systems / service sucks

Le
Lee620 on Apr 15, 2018

I have had the service for a month and have been having problems since day 1 of installation..the service sucks!!! You should be paying people to have your service not have us pay you guys every month..almost every day I call and get stories left to right lie after lie..after 6 days of...