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Hughes Network Systems Complaints & Reviews

Hughes Network Systems / internet

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Tralic on Oct 23, 2018

My tv/internet bill was getting too high so I saw an offer combining Dish and Hughes net for a better price. When I ordered it I was told that it would meet my needs. ( I live on my own and believed my requirements were small). Since then I have had consistent performance problems and wa...

Hughes Network Systems / ip service

Io
iowjhefdiosmxdqio on Oct 16, 2018

September 13, 2018 Dear Hughesnet.com I am hoping to resolve my issues with you IP services Username: dflentge1@hughes.net List of cases numbers (#): 1. 109344526 2. 45189674 3. 109823024 4. 107031801 5. 107028788 6. 109344526 7. 105103996 8. 109764146 9. 109823024 10. Current (I hope still...

Hughes Network Systems / internet sevices

An
Angel Mejias on Oct 13, 2018

2 months ago, I got a service, since beginning the quality of the signal it bad, event a clear sky and disconnected all my equipments from the network and siting next to módem. I been working with there customer support every try out thing on my own to solve, the only alternative they provided...

Hughes Network Systems / cancellation fee

Ro
Rosanne1061 on Oct 10, 2018

When I signed up it was through a sister company that works with HughesNet. I told the man I live on a fixed income an he found a promotion that would provide me internet and phone for $80 monthly. First month in my bill was $107.48. When I called to complain I was told that was the price...

Hughes Network Systems / service

Ja
Jami Lee on Oct 4, 2018

I just recently moved to a rural area and had read reviews about HughesNet but it was the only internet I could get. So I bought the equipment (450) and paid the installation fee (250) and bit my tongue praying it would all be ok. Not a chance, got the service Aug 27, 2018 and the first...

Hughes Network Systems / satelite internet service

Li
Little Dog on Oct 3, 2018

This is a SCAM, and Dish Network is promoting it as being their Internet Service. But have a complaint and contact Dish and they will say they have nothing to do with them... I had DISH employer install Hughes Net, and have never been so dissatisfied with a service...I had it for not quite...

Hughes Network Systems / disconnection and charges

Ro
Rosemary McDonald on Oct 3, 2018

on 8/8/18 I contacted Hughes Net to let them know that my internet was not working, I was not able to stream even YouTube and they did some technical support to see if they could fix it; they asked me to try it for a few weeks and call back if there was still an issue. On 9/4 I called back...

Hughes Network Systems / hughes net

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Amanda Blanchard on Sep 27, 2018

When my husband signed us on with Hughes Net, he explained to them that we needed something that worked for our family. We watch Netflix, our boys play PS4 and I play online MMORPGs. She said that thier service would work with all that. Boy were we highly lied to. They charge way too much...

Hughes Network Systems / cancellation fee as well as rude, rude, rude customer service

Pa
Patty Bradt Ehlo on Sep 27, 2018

I cancelled my HughesNet service a couple weeks ago as I was having trouble working from home using VPN. I've had HughesNet over 2 years, but was still charged a cancellation fee of $80 because at one point during that 2 years, I upgraded to the Gen 5 Modem, which in the end was a waste of...

Hughes Network Systems / internet and customer service

Mh
mharris905 on Sep 25, 2018

We have had nothing but problems with our HughesNet since we started living in our house full time, 6 weeks after installation. Of course, since we did not know the service was going to be bad within the first 30 days, we are now stuck in a contract and forced to change our lifestyle...

Hughesnet / internet

Ni
Nighttrain on Sep 16, 2018

Terrible connection speed & internet is always slow. As a HughesNet customer, I'm very unhappy with the service that I'm paying for. The internet doesn't work half the time. I have called several times & the problem has yet been resolved. I have been disconnected several times & wa...

Hughes Network Systems / gen 5

Ra
Randy Bell on Sep 11, 2018

I am totally displeased with the Gen 5 that was told to me by HughesNet representative. I can not watch YouTube, it has to be set at 144p to get download. Facebook videos will not load and have to stop watching it. All in all it sucks to pay for something that doesn't meet or exceed your...

Hughes Network Systems / service

An
AngelAngotti on Sep 11, 2018

I am requesting to cancel my service that was placed less than 24hours ago and they are giving me the run around. I did every test they wanted me to do, and now they want me to wait 2-3 business days so there team can look more into depth of why we have such slow internet, tv is pixelated...

Hughesnet / be warned before signing up with hughesnet

Mc
mcguirefolks on Sep 10, 2018

I used HughesNet over three years, even paying a vacation fee while we built a home and wasn't using their internet so I could stay in my contract. Then when we started up, they changed me from Gen4 to Gen5 without explaining that I was signing up for a new contract. Service was suppose to...

Hughes Network Systems / poor performance of internet service since 2/2018 installation.

Ca
CarlaJane on Sep 7, 2018

Performance issues reported by me and unresolved by service technician who told us that other customers were complaining about the same problems and that the company was selling services that they could not support in our area. I called to cancel our service on AUGUST 6, 2018 and requested...

Hughes Network Systems / voice and internet

Br
BradCarter66 on Sep 6, 2018

I had Hughesnet installed for 3 months. During that 3 months I had nothing but dropped calls and extremely alot internet. I would even be disconnected calling yoir own company. Imagine the aggravation of being on a long hold, being disconnected having to call back and being put back in...

Hughes Network Systems / price increase why. there was no email notice. still not happy with my service.

Th
Theodore Giese on Sep 2, 2018

Was in contact with a person a while back. Did a test and was told the speeds are right. When I compare what my upload and down load speeds are they are really poor compaired to other providers. Was just given a 20 dollar price increase. Now advanced notice and no difference in service...

Hughesnet / internet

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Lynellethorne on Sep 1, 2018

We have not had them long it is a pain in the butt I cannot get on internet I have contacted them numerous times they won't send me a paper bill they told me I would pay $5 extra a month I get in paper I was never informed us it was false advertising and I can't get on internet and it'...

Hughes Network Systems / hughes net

Je
Jeanine Minge, PhD on Aug 28, 2018

I signed up for HughesNet because we are in a rural area with little other options. The GB plan is too small and WAY too slow for my business and my personal use. I told them that and said because they do not have another larger data option plan that I need to cancel the services because...

Hughes Network Systems / internet

Je
Jennifer Berry on Aug 28, 2018

Horrible customer service, horrible plan. Just horrible. From the get go it was bad should have known. Couldn't get service tech to install that was a fiasco. Then once installed it didn't work, trouble getting tech back out there. Then started working but bad connection ALL the time. Wa...