Regus review: Fraudulant creation of virtual office and theft of funds
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Regus South Africa has created a fraudulent "virtual office" after I refused to give them my banking details to bill me for yet another "retainer". They then used thus fraudulent virtual office to steal money from my company bank account after I explicitly (and in writing) indicated that my banking details/card details will not be provided. They used a previous rental agreement to obtain my banking details and then loaded it on the fraudulently created virtual office. Rent at the time fully paid and up to date...
After I've brought this to their attention, they refused to delete the fraudulently created virtual office and they also refused to delete by banking details. Based on the other reviews that I've seen, this company seems due for a proper criminal investigation and shut-down.
Recommendation: Avoid this company at all cost.
I understand and appreciate that you’re disappointed, and would like to help.
We certainly do not agree with your comment on ‘They used a previous rental agreement to obtain
my banking details and then loaded it on the fraudulently created virtual office’ as an agreement will be created only upon the customer authorising it, as well as for their banking details. We cannot charge our customers without their authorisation for payments.
If you’d value a deeper investigation into the matter, or have any further concerns, please email me at lorraine.brule@regus.com with your company name and details.
Best,
Lorraine Brule
Global Customer Service at Regus
The complaint has been investigated and resolved to the customer's satisfaction.
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