HP

I have a problem with my hp printer--while doing my taxes on line, my printer ran out of ink.I installed a new cartridge--and my printer started printing someone elses taxes--including social security numbers. I called H&R Block, and they said it was the cartridge had information programed on it...How could this happen? Then i read some of the blogs that said HP recycles old cartridges.. So does mean all of my information, that is supposed to be secret, is going on someone elses printer...

On facebook tonight I was reading where a soilder had called hp about a printer and the technician told the soilder that he would have to charge him for the information that he would give him to fix his printer. My complaint is these men and women are fighting for our rights and to make sure we are never attacked again, and then you knuckle heads at hp want to charge them money for them doing their job. Not so they can make a killing in the military, so they can protect us.
I have be a very faithful customer of hp for at least 25 years now. But after seening and hearing what this soilder went through to get his lousy printer fixed I will never but a hp product again.
The soilder showed exactly how he felt and how I felt after seeing the video, he shot the printer. All I can say is I am really disappointed in hp. You have lost 2 good customers.
I know you probably don't care about 2 customers, but just remember word of mouth can do alot too raise everyones attention to the good we do and also it can make or break a business. I am not one of these people that thing anyone or any business is to big to fail. So give it a few months and lets see how America responds to your actions toward our military men and women.

I bought a HP Laptop from Harvey Norman Thmostown with extended Warranty in Dec 2008. I hardly used it and it started showing lots of problems . i took it back to the store and they told me they can replace it only if it is faulty and they send it for the repairs . The department of repairs told me they can fix the problem but they can't replace it and they fixed the problem three times every time they send it back it didn't work...Finally they agreed to replace the laptop. I was told by the sales person that they are replacing with a better Laptop and I trusted the sales person and started using the laptop but after a month i downloaded skype and rang my sister and i noticed microphone is not working . I rang the store they told me to buy Harvey Norman Support for $ 100 which i refused and started looking on internet about product finally i found out the product doesn't have Microphone my other laptop had microphone i rang consumer affairs of Vic . They told me to go to the store and to find out about the product .I went to the store and i talked to the Manager (Paul). He found out that Microphone is missing but he didn't do anything and told me he can't do anything as he has contacted the extended warranty company and they are not ready to change it so he can't do anything about it. If he can't help me with my problem why they sell us the warranty even with my last laptop the extended warranty people kept my Laptop most of the time i hardly used it it took one year for them to replaced my laptop with this one and its not the right one I spended approx$ 1600 on my first Laptop and they replaced my Laptop with $ 600 Laptop .Can you pls help me with this problem
Thanks
My email is [protected]@yahoo.com.au

Here is my case.

I bought this printer nearly 6 months ago. Printer had many serious issues from the beginning;
would not wake-up from sleep mode
PC and Printer would not communicate
Cant scan from printer to PC
Some color prints are distorted and pixelated

After months of talks with the tech support and a case manager/s, who could not solve issues which left me with partly working high-end printer, I asked for a full refund or exchange with a different model.

Case Manager's reply: Cant do it, use it as is.

I own a $400 printer that never properly worked, wasted my time, ink and paper.

This is isolated case and wish HP could have handled my dilemma better.

Shame on you HP !

Having had compaq computers which we were very pleased with, since compaq no longer made computers as they merged wtih Heweltt Packard, I bought a nice big screen HP notebook from Walmart, feeling secure in my purchase that I was buying a good solid notebook and making a wise choice and investment. Ha - hardly. Paid full price. Not an open box buy. I have had this computer for about 2 years now. Here is all that is wrong with it. The dvd/cd drive is poof - gone - just disappeared. So I have had to buy a usb port one so I can reinstall my 2002 word, excel etc. The computer overheats, the fan is noisy, and it has shut down from being overheated. Periodically it stops in the middle of powering up and I get a message saying operating system not found. Yes, you hear me right - operating system not found. The delete key has broke off. I have cut my fingers on the keys. I am going to suffer through this piece of garbage for at least another year and then I won't walk, I will run to buy a Dell or Toshiba. I bought my husband an Acer with 4gb and lots of memory for 450.00 ! Do not buy a HP computer! Or if you do take out lots of extended warranties. We have never had any problems with our computers, either desk top or lap top, so I opted not to take the extended warranty, which ran like 100.00 - something like that.

I emailed HP with my complaint. I got a call from a customer service rep only to tell me, sorry there is nothing they can do. Why did they even bother to call back.

I am a software engineer who has used a variety of brands. I got a 3 month old DV6t-2000 i7 quad core with 8GB RAM for development purposes. I trusted in HP brand and bought this computer to see that there is absolutely no support. The support department is offered replace the whole panel and reformat the PC for one of the key-caps(in my case up arrow) being loose or broken. I told them this was not an option for a new PC but they insisted. Just when I was forced to accept their resolution, they added that also the PC would be reformatted to factory conditions. I told them I would not let them do this for a broken plastic component at the exterior side of the PC which can be fixed in less than 5 seconds. They refused to find an alternative solution and escalated the issue to a manager. In turn, when the manager called me the result was the same. I asked him if he was simply telling me to not to buy HP brand from now on, and at that moment he became rude and started a verbal fight with me. Eventually I contacted their CEO and I still do not have my problem fixed. If for such a little issue they are doing this, they are trying to rip off customers who purchase their products trusting in their name. If I had an option to return to PC, I would do it right now without a second thought.

You are at high risk when buying from HP: poor quality, horrible service, fraudulent extended warranty promises. Your options are to either pay money to an independent repair shop or spent a lot of time and neural cells to claim your warranty protected rights.

I’ve bought Pavilion p6370t in February 2010, and it rebooted randomly after a few days, which then started to happen more and more often.

All evidence pointed to hardware, as the OS didn’t blue-screen most of the time, after I configured Windows not to reboot automatically, and left no events in the Event Logger. This indicates that Windows had no control of the computer when it rebooted. The occasional blue screens suggested checking the video card. As I’ve learned, nobody in HP support was capable of understanding this finding.

I had no choice but to start calling the “award-winning” HP support. I’ve spent many days and hours with their support, which made me re-sit all memory planks in every slot, run and re-run their system checks, memory checks, configure Windows “not to restart automatically”, which I did on my own already, but they wouldn’t listen. And they wanted me to hung up and call back after advising to do these things, and then I had to talk to a new person again and explain all from scratch.

During one particularly long call lasting 3 hours, they requested me to reinstall the OS from “factory recover, ” which didn’t stop the problem from occurring. The rep promised that this would be the last troubleshooting activity before shipping it back.

Nevertheless, her "hardware" boss then took charge, disregarded the promise, and wanted me to re-run all tests, which I did, and then leave the system in BIOS "for a few days" and “see if it happens from there.”

I rebelled, yelled and they moved my case to the “case managers” department. I pressed the issue of the on-site repair I purchased, which she attempted, but it turned out to be a lie – see the specifics below, and, after wasting a week and my day-off, I agreed to ship my PC to HP center, was sent a FedEx box, shipped it, and finally got it back 2 more weeks later: they replaced the faulty video card, which stopped the problem, so my PC is finally usable at the end of May. (All prepaid shipments are slow FedEx ground - HP isn't in a hurry.)

Some specifics:
1. Every support call must go through their lengthy voice recognition driven menus, followed by the need to give your name, phone, system serial number etc, even if you have your case number already – about 5-10 minutes just to start the conversation.
2. The voice call quality is poor; they often have static, which makes their thick foreign accent even harder to understand.
3. Support people don’t bother reading the notes left by the previous person and ask you to run the same tests you’ve done before. You have to demand that they read the notes, but many of them still want you to repeat the same tests anyway.
4. Support people are computer illiterate. One of them told me that blue screens are impossible to see remotely. I made her logo n into my computer and gave her a tour of Event Logger to demonstrate that such events are logged as bug checks. She said: “wow.”
5. The “case managers” are computer illiterate as well and are outsourced to India too - an "upgrade" since I've dealt with HP a 2 years ago, when they were in the U.S.
6. As many as 20 case managers share the same pool of cases and the same email inbox, which they don’t bother to read, unless you insist when on the phone with them.
7. A case manager would be able to open a 150KB email with a picture (I’ve sent the Even Logger snapshot.) I guess, they have virtual workstations with the server overseas. This is too ###ic for a tech company.
8. The “2d day on-site repair” I paid $79.99 for is a lie. Here’s what that means in reality:
a. You have to run systems checks and tests per HP support instructions indefinitely, until THEY figure out what the problem is, which may never happen.
b. If you press for your rights, they would set up an appointment with you in a week from today, to guarantee that the part would arrive on time.
c. On the day of appointment the local technician will call you and say that the part hasn’t arrived. If you're lucky, he'd call you the night before, so you could spare your vacation day.
d. The case manager has no direct communication with either technicians or the parts warehouse: he or she can only send "inquiries", which they have to respond in 12 hours ... I am still waiting to hear why the part didn't ship at all.
e. They only replace one part (!) per visit.

This is my second and last purchase from HP. My previous one, a laptop, had its video card overheated and burned, which required 3 shipments back and forth to fix, with similar idiotic technical support experience.

I have an HP laptop that i got in December of 2008... they come w/ a 1 year warranty... w/in that year i did have a problem w/ the screen displaying a rolling/tiling pic now and then, i was in warranty so was able to make a claim... all in all from the time i made the claim to the time i got it back was fairly quick and it was shipped back fixed... i was pretty happy w/ that... now on to my complaint w/ customer service, i had a problem w/ my laptop a couple nights ago (at this point i'm 5 months out of warranty), the cursor was just stuck and i knew i probably had to reset the computer to some kind of factory defaults, but i'm not exactly computer savy so i didnt know how to do that... I figured i'd call up HP tech support so they can help me reset the comp and get into the mode where i can reset the computer and do some basic troubleshooting... I get the rep on the phone let him know my problem, says he has to check something, says my warranty is over so there is nothing he could do, i explained i understood the warranty was over and told him i'm not looking to send the laptop in to be fixed or checked on, i just wanted him to do some basic troubleshooting over the phone w/ me, that was all... he said he was unable to answer and techincal questions since i was out of warrant and advised me that if i pay $59.99 i would be eligible for a one-time technical consultant over the phone or for $99.99 i could have support for another year... now granted I'm not familiar w/ how the whole computer business industry works when i comes to getting support as a customer (do all computer manufacturers do the same thing?)... when i heard that i couldnt get any simple help over the phone w/out paying money because my 1 Year Warranty was over, i felt like that meant after a year i was no longer a "valid customer".. my status as a customer is no longer w/out paying money to speak to someone? It was just comical to me... i work in tech support & billing for Comcast and I know there's alot of Comcast haters, but i can't believe a big name company like HP no longer offers simple troubleshooting help over the phone when warranty is over... the rep told me i could go online and get free support via chat-support... that's great, but my laptop cursor was stuck so i couldnt get on there... i ended up having to borrow a laptop so i could use that free online chat-support and after about an hour of online chat, i finally got the problem fixed... and it ended up just being some simple "restart, go into safe-mode... uninstall this, install BIOS, etc..." problem fixed, but apparently that's not something you get help w/ over the phone w/ a HP representative if your out of warranty and don't want to shell out $59.99 for one-time help... ok i'm done venting, that's my story...

Exactly the same as described by other individuals. The dreaded 'pop' sound, black picture with continued audio. Three phonecalls with H.P. First tech said they were aware of the problem, but they were no longer replacing the part. The second tech said that they did try to contact individuals, but did agree with me that they did not necessarilly contact everyone. The third, was a Senior Case Manager, so I called [protected], ext. 79 and spoke to a man named Justin. I must say, I am incredibly disappointed at the customer service I received from him. I found him to be extremely rude. I explained the situation and stated that H.P's technical support had just told me that they were aware of previous problems with the PL4260N but he said H.P were not aware of any problems and that I "could not expect to have my television fixed for free." I stated, that as a consumer, if the product I brought was faulty, then surely it would be the manufacturer's responsibility to repair it. Additionally, I said that the television was advertized to have 60, 000 hours of display time. I said, even if I had watched T.V. for 24 hours a day, 7 days a week for 4 years, there is still approximately 25, 000 hours of display time left. Justin then rudely told me that my math was wrong and that I had obtained over 200, 000 hours of viewing time so the product wasn't faulty! Following this, I asked for an address of the complaint department, to which he replied, 'this is complaints.' I stated I wanted an address so that I could put my concerns in writing and I was told, 'it's on the website.' I said that I didn't have the website available and I would like the address but he wouldn't give it to me. I sent a letter of complaint to H.P's CEO and they replied asking me for my serial number. I responded, to which I received a phonecall from a lady who could not answer my questions and who told me there was nothing they could do as my serial number wasn't in their 'range' of numbers, called for recall. I will never buy from HP again.

Bought this all in one printer that never has scanned, only copies and prints when it wants to, and as of recently will refuse to print/ copy in color. Last year I wrote a school assignment on it in may and it did not print, so I unhooked it for about a month and used it only for copies every now and then. When I thought I would try and use it as a printer again in august, I turned it on and it began printing out my assignment from may!
Recently I just got new cartridges and put them in and tried to print a picture which did not come out in color, and the picture had lines through it. I tried the same picture multiple times thinking the ink cartridges needed to warm up and even attempted printing offline, online, through windows picture viewer, I looked into the printer settings and everything is fine. It is set to print in color and it just wont do it. I tried the new troubleshooting guide and it found one problem which it supposedly fixed by itself. The one time a few months ago I tried to contact customer support the women went rounds with me for twenty minutes trying to get her to understand the simple problems which in return (after she finally understood) she replied by telling me I would have to pay 15 dollars for two weeks of support. I told the woman I did not need two weeks of support, just 5 minutes of someone telling me what I am doing wrong or how the problem can be fixed. Needless to say, she won the battle since I obviously refused the "two weeks support" and she had no other info for me.
Not to mention my other hp c4580 that only scans through paint and jams every other day...
I wonder if Mr. Mark Hurd knows how bad his products (and "customer support") SUCKS?!
Below are two images, the original color version, and my printers version. I had to scan using my other printer.

Respected sir,
I had bought a hp pavilion dv6-1102tu laptop from beyond computers, sec 20 chandigarh on 21st march 2009.

But it started giving me problem regarding touch pad, no battery back up and error on rebooting the system primary memory internal 601 error. So I went to rt outsourcing services ltd (Ambala cantt) on 18th march 2010 and discussed my problem with them. So, on receiving letter they mentioned only touch pad problem and they said we'll be performing battery test and then mention it.
But on 25th march, they replaced the touch pad but the error continued and engineers of said regarding battery you need to left it 3 times on sleep mode and by this you will recover the problem else we'll replace it.
But my problem contiued nd there is no battery backup so I again went 2 service centre den they told me dat u need a battery replacement nd now ur product is out of warranty.

So wats my mistake in this battery problm coz its dere before warranty expired.
So I need a battery replacement free of cost

Plzzzzzz listen 2 my problm

My complaint number of date 18th march is [protected] and token number is amb-w-549 while the token number for the complaint registered on 31st march is amb-w-589.
Yours sincerely
Ashu gupta

My HP laptop has stopped working as a result of an NVIDIA faulty graphics chip. The HP Pavilion dv2799ea is now unusable unless I replace the motherboard. I am horrified to discover that lots of other models with the same problem have been granted a free replacement motherboard but my model is not on HP's list of products they are prepared to repair, therefore apparently I am not eligible for the 2 year extended warranty and repair.

My laptop is less than 18 months old, cost £1000 and I now have to pay out £300 to have it fixed! This has got to be the worst experience I have have incurred from any product or company in my whole life. How come HP will replace other models with the same problem but not my version? This is apparently a known issue across the world and NVIDIA have admitted they have fitted models with this faulty chip so surely it is HPs responsibility to repair anyone's laptop that has this fault?

I bought this expensive equipment from HP in good faith, trusting that they would supply a product that would be reliable and of excellent quality. Quality worth spending £1000 on...What I got? A low end budget laptop version that is faulty just outside of the years warranty and an expensive repairs bill! I wish I had only bought a cheap one. The blow would not be so bad.

I warn anyone out there who thinks that spending a lot of money with HP will buy you quality and durability. Think again! HP are obviously happy for their customers to be out of pocket and apparently are not concerned that customers would not buy from them again. I could now never recommend their products to anyone, their products are not worth the money and the after service is even worse!

If anyone has any ideas as to how I could get this problem fixed without it costing me £300 I would be grateful. I cannot afford to get it repaired right now so will be without it until such time as I can get the funds together.

When I bought this 'special edition' I did not realise at the time quite how 'special' it was going to end up being.

I would also be interested to hear from anyone who has the same model and has experienced the same issue as myself.

I had the same problem with Hp Slimline motherboards. I own (3) HP Slimline computer's. Model S3020N had the motherboard replaced by HP even though it was beyond the one year warranty because the model S3020N was on their list of faulty motherboatds This computer wouldn't boot up. The model S3620F has the same problem in November of 2009. Sent it to HP for motherboard replacement last November while it was still under the one year warranty. Got it back and it still wouldn't boot. Sent it back again and they replaced the motherboard again in December. Got it back and it booted ok but the wireless antenna wouldn't work because someone at their repair facility cut a wire. Fixed the wire myself. Then the beginning of March it wouldn't boot up again. Contacted HP and they told me that they only have a 90 repair warranty on repairs and I am beyond the 90 days. They would fix it but I would have to pay fo it. I explained the this is a re-occurring problem and that I sent it for a mothertboard replacement when it was still under the one year warranty. That didn't seem to make any difference to them. They did offer to repair it for $99.00 insted of the usual $200. I still felt that they shouldn't charge me so I had it escalated from Case Management to the HP Corporate Compliance C/O Mark Hurd CEO and they sent it to Executive Customer Relations. They called me and said that if I paid the $99.00 they would send me a $30.00 Hp gift card. to spend on HP's online system. However, they couldn't take the $30 off of the $99.00 repair bill. It sounds a little better but I'm still not satisfied because I told them that if I pay to have it fixed by HP that I still have a problem. The problem is what happens after they replace the motherboard for the 3rd time and it fails again after the 90 day repair warranty. Would I have to pay to have it fixed again? Their answer was that I could always purchase a post warranty for a year for $109.00. I thought that was ridiculous. Before paying to have it fixed and paying for a warranty I'd be better of to just purchase another computer. The new computer would already have a one year warranty and upgrades and windows 7 installed. I have purchased HP products for many years. And have thought that they had a reliable product and they cared about customer satisfaction. However, since this last problem with their motherboards and their negative response I will not purchase anymore HP products or recommend HP prodcuts to my family or friends. Now I'm jus waiting for the third Slimline to fail (model S3421P, been lucky so far. PS- I told them I don't unnderstand the 90 warranty on motherboard replacements. I said if I purchase a new Slimline the motherboard is warranteed for one year. It has a new motherboard. But if you replace my defective motherboard with a new motherboard it's on warranteed for 90 days. Makes no sense to me.. They told me that's the way it is and there is nothing more they can do about it.. DON'T BUY HP AND TELL YOUR FAMILY AND FRIEND'S NOT TO BUY THEM EITHER...

Bought a brand new HP ENVY 15 for £2000.
2 weeks later, the laptop started playing funny in freezing and not restart after sleep mode.
I contacted HP support who emails me links to upgrade drivers and BIOS.
after numerous emails and troubleshootings, the laptop still didn;t work and they finally admitted that there is a problem with the Hard drive. they collected the laptop on the 11th april and nothing since then.
When I call HP to aske where I stand, the seponse is always they don't know, they need to order some new parts and they don't have an ETA.
I am now without a laptop and £2000 off my pocket. Not to mention that I work freelance and without laptop .. I can't work..!
The staff are really rude and condescending, as if I was stupid, 2 of them even hung up on me.

DON'T BUY HP ! The Customer Service is non existant.

Grr! I just bought an HP Pavillion from Aarons in Canada (just down the road from where I live). I'm pretty sure it's in warranty still ... But when I shut down my computer for the day, everything SEEMED fine ... but this morning, it's my day off work (ironically, I work for HP printers ...) because it's my 16th birthday today! And when I went online to go onto facebook, all of a sudden, I couldn't get on my computer! My hard drive has totally crashed with the BIOHD error, and I KNOW that the only thing I can do would be to just get a new hard drive. But I mean, man ... What a way to get me all pissy for my birthday, eh?

I purchased a 1TB HP Hard Drive for $99.99 on 04/23/10 from Microcenter. Upon returning to my home, I learned that the box was empty, only having a wall plug that would be used to run power to the Hard Drive. Since it was after business hours, I couldn't get the matter rectified. The following day, I called the store, only to get a song and dance about their not being a manager available and that I would have to call back. Eventually, I spoke with a phone operator named Jason who stated, "This isn't the first time this has happened, just bring the box and your receipt back and it'll get resolved." On 04/25/10 I was approached by Manager Don Johnson who had a replacement Hard Drive in his hand. He proceeded to ask me if I could feel the weight difference in the two, but I explained to him the representative carried the box up to the register and I was more concerned with the printer that I was carrying out of the store. Needless to say, Don Johnson referred me to the police, stating that someone must have stolen the harddrive, even though I explained the circumstances to him. I asked him if Microcenters policy was to sell cconsumers empty boxes and not honor a refund or replacement policy and his reply was, "Yes, in this instance." Shady business on Microcenter's behalf. I have filed a complaint with the BBB and I will spread the word to as many consumer sites as possible.

I purchased an HP laptop from Officemax on Sunday April 18, 2010 for $629.99 plus tax and no shipping charge. The laptop was delivered on Tuesday April 20, 2010. I checked with Target, Walmart, Staples, & Office Depot prior to purchasing the laptop at Officemax. Officemax had the best price. On Thursday April 22, 2010, I saw an ad in the local newspaper for Fry's electronics for the exact same laptop. The price, out-the-door was $599.99 plus a $50 mail in rebate. Final price $549.99. They charge $9.98 shipping. I filed a Price Match request with Officemax giving them the full details, including URL and item #, for Fry's for the laptop thinking they would, at least, offer to rebate me $30.00 for the out-the-door price maybe less the Fry's shipping cost for a refund of about $20.00. That would have made me happy. I received a declination to do anything from Officemax claiming they couldn't confirm the price at Fry's. I had no problem pulling the item up on the internet. I can't, for the life of me, understand why Officemax came up with that flimsey excuse to price match. And they also said they don't take mail in rebates into consideration. Their price match policy on their website makes no mention of that. I felt that the person was making things up as he went along. I will NEVER purchase another thing at Officemax, even if it is cheaper. They said I could return the item BUT there is a 15% restocking fee...so, bottom line is that I will keep the laptop and REMEMBER this incident for future purchasing. I plan on broadcasting this issue to everyone I know...on facebook too!

Those independent suppliers of ink cartridges should know that their access to enjoying a free market enterprise, their product is in serious jeopardy of being denied access to all possible potential customers. As a user who prefers other suppliers of ink cartridges, it would seem that these companies in the recycled ink cartridge supply business are experiencing profit loses due to the anti-competitive strategies of ink suppliers like Hewlett Packard (HP). Because customers who use “other” ink cartridges in HP printers, they will find now that their ink cartridge is “not compatible“, and now forced to use a product, something they really do not want, having to purchase strictly HP ink cartridges. This I would think is just as serious, or more so, than my one problem.
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HP is at it again! HP is again setting up a policy of shutting down, at a predetermined time, to limit a consumers use of their HP printer. For my HP OfficeJet 5600 All-In-Series, I purchased from Kroger Food store a refill on 2/23/2010. As indicated it replaces the HP 27 Cartridge. Cartridge City brand. It is now April 17, 2010, and my printer has shut down from further use. With my previous HP printer, after a predetermined period the HP printer displayed a message informing me that my ink was low, and then shut down my printer from further use. Because of HP greed, this same procedure is being used, but with a different message. Now, after using my cartridge for 54 days HP came up with a different message, “printer cartridge not compatible…“, ending further use of my printer. HP now avoids using the word ink. Although ink is low but copies still at quality level, this was no reason for low ink to stop the printer from working, after pressing O.K. on the control panel.
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To prove my point, I just replaced my cartridge with the same exact store bought Cartridge City brand #27. Now the printer works again. If the cartridge #27 is the same, but is not compatible, why then does my printer now print? This is the same trick they pulled with the low ink message.
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The HP OfficeJet 5600 All-In-Series user guide describes the extent of the limited warranty. Hewlett-Packard (HP) warrants to the end-user customer that the HP warranty does not cover (3) “any other problems, including those that arise as a result of….
b. “…or supplies not provided or supported by HP”
c. “..operation outside of the products specification”
d. “….unauthorized modification or misuse.”
(9) tells me HP products may contain remanufactured parts, components, or materials equivalent to new in performance.
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Lets not refer or suggest this scam as an internal programmed expiration date, but call it as it is.
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The preceding warranty gives HP the right to shut down my printer and infringe on my right to the free use and choice in my preference of using a remanufactured cartridge. To close down Cartridge City 100% satisfaction guarantee of their product, and to discourage and destroy competition. What gives HP the right, after 54 days of cartridge use, to then tell me my “printer cartridge not compatible…” It’s not a low ink issue? You see it’s not the cartridge, but it is, continues, and will always be, … the INK! You saw what the warranty does not cover. But shutting down my computer, because the use of outside sources of remanufactured cartridges, are ink supplies “..not provided or supported by HP.”
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What is being said is, all other sources of recycled ink cartridges are not of HP standards, and will not allow their printers to operate, or give the consumer the free choice, to decide the ink quality choices in the use by a purchaser of an HP printer. In a 6/22/2006 Chicago Tribune article, “HP warns, Walgreens, Office Max on ink sales.” HP senior vice-president Pradeep Jotwani Stated, “They are using an ink that has specific chemicals or certain chemicals at certain levels that violate our formula for ink.” In other words, the world should run on only ink formulated on HP principals of what ink should be. That warning was to suppress, monopolize, or attempt to monopolize, and control the use of ink. To avoid the anti-trust issue, after a printer programmed predetermined time, you’ll receive a message, in order to shut down your printer, “printer cartridge not compatible…”
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From the HP cartridge informational inserts, “HP recycling program. HP offers an increasing number of product return and recycling programs in many countries/regions, as well as partnering with some of the largest electronic recycling centers throughout the world. HP also conserves resources by refurbishing and reselling some of it’s most popular products. It also states, “HP limited warranty… warranty does not cover empty or refilled products, or products that have been misused or tampered with.”
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O.K., I understand that. HP does not cover refilled products. So that I also understand, the warranty is on the HP ink cartridge, as noted by the warranty date. I can understand a cartridge being defective. But I don’t understand the refilled statement? If I purchased, or refilled an HP cartridge, I understand there is no warranty. But again why, after using my refilled remanufactured cartridge, under what specific technical conditions has HP determined after 54 days my printer cartridge not compatible?
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Previously, I received a HP Newsgram. They were telling me how I should only use HP ink cartridges. “With a 98% reliability rate, you’ll enjoy a hassle-free, worry-free, experience you won’t get from refurbished or refilled ink cartridges.” In other words, suggesting to me, and others, refurbished or refilled cartridges being available, can be used on HP printers. This of course is not entirely true, and intended only to fool the unsuspecting, and naïve, from finding out the HP printers will become inoperative after a predetermined use, even when ink supply and copy quality is not the issue.
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Dear Sir,

I have not received my gift till now. Please consider the matter most urgent and serious. I will be sending this mail by hard copy also. Neither you are replying to my mail nor updating the status on your site.

I hope you will not induce me to approach the court of law for this matter.

Best Regards,
Harsh
----- Original Message -----
From: HP Redemption Team
To: [protected]@modison.com
Sent: Thursday, January 28, 2010 5:49 PM
Subject: HP Pavilion/Mini/Presario Notebook Offer Registration

Do not reply to this email

Dear Harsh,

Thank you for registering your product. Your redemption code is ( QXMYPYGD5F ). Please send below documents to HP Redemption Cell. Click here for details like address, terms and conditions etc.

- Copy of purchase invoice, for the product you intend to register (mention your redemption code on the invoice copy).

- Original bar coded product serial number sticker (this is pasted on the cardboard packaging of your notebook)

- Demand Draft of Rs. 7, 999/- plus tax. This comes to Rs.9000/- per claim

Thanking you,

HP Redemption Team

Check your redemption status online www.giftredemptionsupport.com

© 2009 Hewlett-Packard Development Company, L.P.

I just purchased an HP SimpleSave 1TB external hard drive back up system for my computer. HP's advertising says this is a hands free automatic backup.

It's only automatic the first time you plug it in. When you restart your computer it becomes a completely manual system that tries to start over from scratch each and every time you manually start it. You must either navigate to a certain directory and know what file to execute, or unplug the drive and plug it in again in order for monitoring to start. Even then you must be alert and cancel the impending full backup or the system will spend the next several hours doing a complete backup (again).

There is no way to start only the monitoring software by itself, much less automatically.

If you are a novice computer user you would probably not even know that your system was unprotected. Nowhere in the documentation are you alerted to this procedure.

HP customer service says this is normal operation.

A true automatic backup system would start the monitoring software each time the computer is started and perform incremental backups as files are modified. Apparently HP can't read a dictionary to understand the definition of "automatic".

This is a great example of false claims and false advertising.