recycle ink cartridge program
Two months ago, I took four HP ink cartridges into Office Depot. They put my worklife rewards account up with my phone number and added the credit of four cartridges ($3.00) each, so I thought. When I went into the store about two weeks ago, they stated I should have gotten a rewards card in the mail for that amount and what ever else was on my account. My...
Read full complaint and 2 commentsmy claim is approved in the monthe of (january / 2009) but till date I am not recive any gift (kodak c913)
I (RAGHU KIRAN.K) i sent a DD worth rs 1299/-
to mentioned address
DD details are as given below...
ICICI BANK d.d
amount of 1299/-
My claim is approved on January /2009 but till date i am not received any gift when i call to customer care no every time they are telling with in 2 weeks u r going to receive the gift every month thats what happening, how can i refer u r product to others
The complaint has been investigated and resolved to the customer’s satisfaction.
poor quality
I purchased the HP laptop in November of 2008 and put it together in January of 2009. since I am pretty computer illiterate I hired a competent computer person to connect my HP printer, connect my Outlook and a few things like that. Since then I have spent about as much on serviced calls as on the computer itself. I will allow that perhaps half of those service costs are due to my ignorance but the remainder must be due to this poor product.
The complaint has been investigated and resolved to the customer’s satisfaction.
lousy laptop
I spent oodles on a Pavilion about 18 months ago. I made this purchase because my old admin told me how good HP had been, well let me tell you, there's trouble in Mumbai cause this piece of junk isn't good enough to be a doorstop.
This laptop has had problems since month 4. I would get in touch with HP live support and the barely cogent service agent would have me run through a host of this or that. Never fixed the problem. First thing to go, wireless. After 3 different attempts to fix this, I finally broke down and purchased an RJ45 and just friggen plugged in, HELLOOOOO is this 1998?
Then my CMOS battery told me that it was failing, my time was slipping. Off to HP again, oh no, they won't cover that repair, but I can buy a new CMOS from them for 78 dollars. I do, huh, problem isn't fixed yet. Now the laptop runs even worse.
I take it in for private service, tech can't do much because... harddrive is bad. harddrive is giving a whole bunch of errors. I contact HP, harddrives are never covered says they. OK, fine, I'll get a new harddrive. I go out, get a new one, install it, but hey, piece of junk won't boot up now. HMMMMMMM this seems serious.
So I call HP again, please help me install new harddrive and do whatever I need to do to get this thing booted. A monkey can install a harddrive, it's literally two screws, but this is HP, so maybe there's some ancient IT dance I have to perform while turning screws counterclockwise and balancing a bowl of fruit on my head. Service Tech this time refers me to a manual online... yeah, ok buddy.
I take laptop back to private service guy and he says, huh, Motherboard is gone. HP should cover this. So I go back online with them. After 4 friggen service people, none of who speak better english than a barn cat, someone says that they will send a box and take it in on repair. I send it in, they tell me 3 weeks, pfft ok, maybe they are super backed up because their company makes worthless boxes of garbage.
I get an email today to call HP, I do and am told that indeedy the motherboard is gone, but it's gone because the AC adaptor port is bad, and they don't cover that. If I want to pay them 400 dollars, they'll replace my motherboard, NOT THE AC ADAPTOR PORT, that would be additional money. #(*&$(*#&$(*#&$(*@#&$)(#*%R_)%(_#(() YOU MAKE POOR EQUIPMENT, IT FRIES MY MOTHERBOARD AND YOU WANT ME TO PAY FOR YOUR MANUFACTURING DEFECT!
I tell the idiot on the phone that I'm not paying 400 dollars for them to repair what should have been done for free, she says, then I'm mailing your laptop back to you and HANGS UP ON ME! Poof, done. No further discussion, no supervisor no nothing. Screw you lady for buying an HP is what I'm clearly hearing from this company.
Well I tell ya what, it'll never happen again. Not at work, when we have a requisition for new harddware, I will go out of my way to make sure we buy from anyone but HP. I will setup an account on Monday with Compaq for all of our needs. Not in my home, if I hadn't already bought two HP's, none of which have ever worked right, there wouldn't be an HP in my four walls. I will never promote or purchase any of their goods again.
In this day and age when customers have a variety of choices they can make, this kind of ludicrous service is totally unacceptable. HP Will have to learn the hardway that they must stand behind their hardware, maybe they'll learn that in bankruptcy court.
The complaint has been investigated and resolved to the customer’s satisfaction.
a lemon
Nothing but problems for the almost year I've owned it. I've just sent it in for the second hard drive replacement plus othe repairs. HP lied to me and said if I had to send it in for repairs again after the first time they would replace it. I cant count the times or hours I've been on the phone trying to get help from some one I can't understand and the can't understand me. Can never get in contact with any one who has any authority to make a decsion to do any thing accept puut a bandaid on the lemon and send it back. I WILL NEVER BUY ANOUTHER HP PRODUCT. Thank you, Joe Reese
I purchased notebook in Aug. 2008 have had nothing but trouble since day one. Been on the phone with people I can not under stand, and they can not under stand me either for more times and hours than I can count trying to clear up constant ongoing problems. The hard drive crashed for the second time now, and it's returned to HP again for warranty repairs. I've asked for a replacement the first time it was sent in and was told if I had to send it in again it would be replaced. Well so much for HP telling the truth, they won't replace it. and are going to force it on me untill the warranty runs out. It is next to impossible to talk to any one to register a complaint or has the authority to accept responsabiliy for making any judgement other than put a bandaid on the lemon and ship it back. I WILL NEVER BUY ANOTHER HP PRODUCT FOR AS LONG AS I LIVE. Joe Reese
The complaint has been investigated and resolved to the customer’s satisfaction.
ink jets dry up
how is it that if you don't use the printer for a month the jets dry up and the printer is useless?do we have to use it every day and waste all that ink?i only use my printer to run off photos from my computer for drawing so some times i work on a drawing for over two weeks.i go to use the printer and all i get is lines.this is cr-p i cant afford a new printer every time i want to draw a photo.why dont they at least give you a warning that this might happen.this is just a cash grab from the consumer for ink or new printers.i can't even find somewhere on thier site to complain?
warranty
HP Product: Laptop
Product Code : RM668AV
Serial No: dv 2100
Purchase date: 20/10/2007
Invoice no:RT/ 0205
Purchase warranty start date from HP : 20/10/07
Extended warranty date from HP at additional cost. : Till 19/10/2009
Dear Sir / Madam,
This has reference to the above mentioned HP product.
Attached please find the scanned copy of the invoice for your ready reference and necessary actions.
This product has been purchased from India from HP dealer (Name appears in invoice).
At the time of purchase the dealer has informed purchaser (my self) that he has taken two years warranty at additional cost and product will have two
years warranty for which he has shown us from the HP website that the product is having 2 year's warranty on my name.
Now the laptop is having some problems and when enquired, we have found below things.
1) The dealer from which we have purchased the laptop is no more in business.
2) Laptop went to HP service center where the following was out come
A) Though laptop has been purchased form India, HP India service center has raised hands and confirms that they can not repair.
B) Laptop is US make & purchaser needs to send the laptop to USA at his cost (approx 8000 INR) and risk.
C) Since lap top is under extended warranty there will be no cost of repair.
3) With the above findings laptop went to USA where below findings undersigned came across.
a ) HP USA finds that the make is USA.
b ) They can see the one year warranty but are not able to see the extended warranty.
c ) they are ready to repair / replace the product if they can have on-line warranty document which HP India service center has to confirm.
4) Now that, with the same finding undersigned has been to HP India service center and found the below things.
I ) HP India can show the same (2 years) warranty in their system to me but they can not either forward it to undersigned or HP USA.
II ) This warranty can be taken from toll free no [protected])
5) Undersigned has then called up to Toll free no mentioned above and got the below findings which was informed.
_1_) Complain taken for getting warranty card
_2_) Warranty card snap shot or print out can be obtained from HP service center (which HP service center is denying now to give.)
_3_) Customer care executive (Aparna and Chetan) have issued me the ticket no [protected].
_4_) They were to come back within 2 days but never come back to undersigned.
6) When the case is been registered on one of the online website and forum now since last four days they are calling and telling us to extend the waranty for one more year at the cost of 5500 INR without assuring that they will take care of this laptop repair.
7) Additionally they are now informing me that, this is may be the resale laptop which is never been told by any body from HP or never mentioned in Invoice, when I purchased this laptop.
This is now high time for me to take up the things since Warranty will get expired in moth of October 2009 and HP India service center, HP USA and Toll free Customer care all throws stones to each other and customer is suffering for getting the things done in time.
I am HP customer uses HP products as well recommends family & Friends for the same since a decade but I have not faced any problems like this any time with HP (Not with HP India either or with HP International)
Your prompt action in this regard shall be highly appreciated and customer will save me loosing about 60000 INR as mentioned below
38000 INR Purchase cost
8000 INR (Approx) for sending the laptop to USA
8000 INR (Approx) for bringing back to INDIA
6000 INR (Approx) paid for this one year additional warranty.
Your small help will help undersigned since, I am is presently passing through the really a bad face of my personal life and I have no time to run where ever you all people want me to run and we don't want to go to consumer forum for such a small issue.
Regards,
Samir Vyas.
--------------------------------------------------------------------------
FOSTER WHEELER INDIA PVT LTD
Procurement Department.
Fired Heaters.
External DDI: +[protected]
E-mail: [protected]@fwuk.fwc.com
--------------------------------------------------------------------------
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service
Filed on : august 10 2009
Filed by :
Benjamin murray
[protected]@yahoo.com
Filed against :
Hp repair center
45225 northport ct
Fremont ca [protected]
Complaint description:
I have two notebook pc's that were in perfect condition. i decided to put a fresh install of windows vista on both notebooks by pressing the "f11" key which is system restore. both computers would not enter the system restore because the software was corrupt due to hp. i placed an order for a set of restore disks for both pc's. i received the restore disks today monday august 10, 2009. when i placed the restore disks in the systems both computers came up with a blue screen stating "irq equal or less" now both systems were working fine but as i previously stated i wanted to put a fresh install of vista on the computers because after time the systems need a fresh install. i contacted hp support and the customer service reps stated that i would have to pay 800 dollars for the two notebooks because it is a hardware issue with the bios. both systems were working fine until the restore disks were placed in the systems. one system is under a warranty replacement because hp recognized that there was an issue with this computer. the other was in perfect condition but i figured id place a fresh install on this computer as well. the customer service representative wouldnt work with me to correct the issue that was caused by the restore disks. notebook 1: hp pavilion dv6775us - entertainment notebook serial number: cnf7607ylx p/n: kc412ua#aba issue: restore disks caused an error to computer and now i am unable to use this pc when it was in perfectly working condition before the restore disk was inserted notebook 2: hp pavilion notebook dv2310us serial number: 2ce7102z4v p/n: rv322ua#aba issue: this computer was sent in to hp repair and the motherboard was replaced due to hp recalling notebook because they had many customers with the issues. this was less than a year ago and i had to constantly contact hp to ensure that this notebook was fixed. now i tried doing a fresh install on the notebook pc and i am told that there is a hardware issue with this pc as well. restore disk order information order date: 08/07/09 order number: wvb11901 part: vista premium recovery kit total cost: 16.15
Your desired resolution:
I would like both notebook pc's to be shipped and diagnosed on behalf of hp. i own over 7 notebooks with hp and have had nothing but poor customer service with any issues that have ever arised. i would like a fresh install of vista to be placed on both notebooks courtesy of hp because this issues were caused by their restore disks and i would like an apology from hewlett packard. i would also like the cost of both restore disks credited back to my account as this has been one hassle after another
OH MY GOD! Hewlett Packard should be sued for allowing such a customer support system to be in place. It was by far the most inefficient, painful process I have dealt with in customer support. After ordering a disk I did not end up needing, I called back two hours after placing the order to ask that it be canceled. After three transfers, I was told by the operator that it was canceled.
Alas, three days later I received the disk and I was indeed charged for it. After bracing myself to call back for a refund, for numerous more transfers and talking to people who speak poor english, I was transferred an astounding 8 times! In the end, I hung up in frustration and let them keep the money. If you place an online order, consider ALL SALES FINAL!
I have been spoken to rudely, lied to, been disconnected ( on 5 occasions), and have not been connected to the department or person I have requested.
It is just about impossible to speak with anyone in the UNITED STATES. You either get connected to someone in India or the Philipines. They don't seem to be concerned about you reporting them for slow, inept or rude service since you'll only succeed in speaking to yet another service person in either of the two countries mentioned.
I have been an HP customer for over 30 years. I have never owned a printer made by any other company, and I must say their products are excellent. I have never required any repairs on any of their products, and I have had the same printers for as long as 15 years, but their so-called service arrangements are terrible and frustrating.
I have a four year old hewlett packard desktop. After several "errors" and lost data I finally reported the problem to Microsoft. They said that the fault was with the HP keyboard and advised getting the latest download. After a couple failed attempts on the HP website I finally found the keyboard driver update. For XP. As they guard their email address I was not able to contact them for the fix. I have owned two previous HP desktops and one of their printers. As a result of this runaround it is highly unlikely that I will ever purchase another HP product.
I own an HP slimline PC. The fan in the power supply stopped working. So I needed the power supply replaced, it was still under warranty. Seems like a pretty easy fix? They send me a box to ship it back to them, and no sooner than they get it, it is returned and they say there is nothing wrong! I then file a complaint, which was not easy by the way, and I get a call from a case manager who says he'll fix the problem. So they send me another box, and FedEx looses the box in Tennessee. It takes about a month to even get someone at HP to help me. I finally get the same case manager that tried helping me before. He sends out a third box to me which I did get, and returned the PC back to HP to have the power supply replaced. I even put a note inside with the PC stating that the power supply needed to be replaced and to call me before shipping it back! Well guess what? The did not call me and they returned the PC back to me with the same power supply.They never touched the power supply because the fan still does not run, but they did however replace the CPU because it overheated and caused some damage!
I called the case manager back and discussed the issue with him. I had to ask him why they replaced the CPU and not the Power Supply. He said the CPU had been damaged due to overheating! I explained to him the issue with the power supply fan not working and asked, "would this cause the CPU to overheat"? Dumbfounded, he replied "Yes"! So now I'm back to square one! He then proceeded to issue a fourth box to me and told me now my warranty was out, but they will fix this issue for me one last time.(Two months and they have not fixed a thing).
When the box arrived at my house, the work order stated that the problem was: Excessive fan noise! I gave up on HP at that moment. I shipped the box back with a brick in it. Haven't heard a word.
Your best weapon is to tell everyone you know...word of mouth by consumers. If enough people are spreading the word, and HP continues to make products with sub-par hardware, eventually there will be an effect. The laptops are only one division of their market products, but if you can prevent others from suffering...
My laptop hardware failed within months of my purchase and of course, was not covered by their warranty. They use cheap parts to make the laptops and charge outrageous fees to fix them so they can cross-sell you their "protection plan." They need to be stopped, it's out of control. I've always used Sony products before. While their products are proprietary, their laptops last for 5+ years (more than enough time until your next purchase). I should have stuck to what I knew was a good product and not just some ad campaign fluff. My HP laptop, which is not even a year old, already has damages on it made by their repair shop. Ugh!
HP SUCKS!
Bought an HP laptop 2/2/09. On 2/3/10 the caps lock key popped off. Called HP. They said it was out of warranty. I said, "1 day out of warranty... over a caps lock key? Are you kidding me?" They said "No. Even one hour out of warranty is out of warranty."
My issue combined with all the others that I see out there - Why is HP still in business with customer service like this? How can our complaints be heard? How can we get compensated for this bull****? It is not right! I fully intend on spreading the word. At least I will feel a little better if I can keep others from buying from HP.
HP SUCKS *** HP SUCKS *** HP SUCKS
I bought 2 HP Pavilion Laptops and one of them was giving software (OS) problem from the beginning. I sent the laptop to HP to re-image. Even after re-imaging the laptop (OS) didn't work after a while. Looks like they put corrupted OS again. I had a original HP recovery DVD that I bought from HP which did not the do the job either. Every time I try to recover and restart it goes to recover mode again. When I called the HP Support they said it is Motherboard issue and they asked me to pay $400.00 to fix the issue. I performed hardware tests many times and all the tests passed. To double confirm my tests I approached a local computer store they also did hardware test and everything passed. They said it is the problem with the HP original recovery CD and all I need to do is re-image the system.
When I called the HP support to send the OS CD they said they cannot send the original OS CD because it is not their policy to send the OS CD. I asked the customer support rep and supervisor that when I bought this laptop I also bought license for the OS so why he cannot send the OS CD again. He said he cannot send the original OS CD but I can only buy the OS recovery CD again from them. When I said I already own a recovery CD from HP and it is not working then he said I need to send the laptop to HP and I need to pay more than $100 bucks to re-image the laptop. From this I understood that HP rips of their customers big time.
I also own couple of Dell laptops. Dell send all the necessary CDs (OS, Drivers, etc) along with purchase of system. Also their customer support is very good unlike HP.
I am a software 10 years and did hardware job for 5 years. I contacted HP multiple times in last three days to fix this issue. All HP tried to do is rip my wallet for a simple OS problem. Imagine a person who buys a HP computer without computer knowledge?
Beware of HP and their sucking support!
HP SUCKS *** HP SUCKS *** HP SUCKS
I have also had issues with HP service. I sent a notebook in for a loose mousepad key, which should've been covered under warranty. After receiving the laptop, HP called me to say the notebook was damaged and that it cannot be covered under warranty, but that they would fix it for $322. I told them not to fix it and to send the laptop back, as is. Well, I got the laptop back with damage that was not there befor I shipped it out to them. I guess now they really can say it was damaged and I have no proof that it was not. I'm furious. I will never buy HP products again.
I BOUT HP NOTBOOK AND THROUGH IT ON THE GROUND AND IT NO WORK AGAIN I FIND A CUSTOMER SUPPORT NUMBER AND I SCREAM AT LADY SHE HANG UP ON ME THEN I GO TO HER HOUSE AND SLAHS HER TIRES PLAIN TICKET TO INDIA VERY EXPNSIVE
will not honor warranty
I bought a HP laptop in April and keep crash for the last few weeks. I sent it in for repair and the customer service rep at HP said his tech said I spilled liquid on the keyboard and it would cost over $300 to fix. I did not spill anything, infact, I only use a dry cloth to clean my laptop. I told them I would never buy a HP PRODUCT AGAIN> Addionally, I have a HP printer less than a year old and I keep getting a message now, printer cartridge installed wrong, it is not and I have done all the trouble shooting steps. I guess I spilled something on that too, even though it is under my desk.
The complaint has been investigated and resolved to the customer’s satisfaction.
Computer crashed. Was advised Hewlett Packard was award of faulty hardware. Called for service and was informed I was out of warranty and the company extended warranty had also expired. Was informed I never registered the computer at purchase, however they had all of my personal information in their file, including the date of purchase. Was told that I could not get the free repairs, however they would be pleased to correct the problem they created for a little over $500.00. When I told them no, suddenly the offer dropped to $250.00. Will never deal with these folks again and will make sure others know about them. It'll cost them a lot more than what it would have cost to stand behind their product and repair my laptop.
That is amazing. I too bought an HP G series laptop. After about 4 months it just wouldn't come on so I called tech support. I noticed that the back was running hot sometimes. I thought maybe a motor or something had burned out. They sent me a box to send it back in.
A week or so later I got a call from them saying that liquid had been spilled all over the LCD and the keyboard. I told them that was untrue and I had never done any such thing. They gave me a "case worker" who e-mailed me pictures of what they said was my laptop.
I was shocked at the pictures. The first one showed an LCD screen with a vertical line through the center of it. There was also a "triangular" image in the right bottom corner and what looked to me like white powder smugges on the frame. The other two pictures were of the keyboard and I couldn't tell any difference.
Bottom line was they said I had spilled something all over the laptop and they would not fix it.
Lies, lies, lies!
Never will I buy an HP product again! Never! They do not honor their warranty. Whatever pictures they showed me they were not of the laptop that I sent them. I asked the case worker to check the serial number and see if it was the one I sent them. See said it was.
I should have bought another Toshiba Satellite.
defective windows installation
I bought 2 slimlines for my daughters. Both shipped with Vista Home, NO downgrade kit to XP.
After 1 year, first pc still running but terribly slow.
After 5 months 2nd pc started playing 'hide the window' or 'I dont want to close any windows'.
Slowly the functions began to stop one by one.
As I couldnt install Office 2000 pro, I was forced either to buy again (no thank you) or load Open Office which we did.
I still have a full set of Office 2000 pro licenses unused (since the originating pc's were cleaned up before disposal.
I took the 2nd pc to the shop who sold it, "sorry has to go to service department", some time later, about 1 month, pc returned, not fixed. I apparently invalidated warranty by not using recommended software or removing time trial Norton, substituting with much stronger protection.
So I find a nice guy in a computer shop and ask if he can help and load xp. 3 dats later - 'No we cant, the bios is locked only to Vista', but installed new disk with fresh Vista, which allows IE6, to run but not Firefox (considerably more safe), he managed to install Open Office, but it will not install anything else ("Windows found a problem"), oh how Microsoft and HP have ganged up on us lately.
I have posted my experience on our internal website, warning people NOT to buy HP products or to ensure they have a downgrade kit.
I am looking for a replacement mini motherboard to fit in the case that has an upgradeable bios and not Intel/Microsoft dependent.
Strangley I bought 3 hp netbooks in the last year and 2 are in use constantly and are perfect (both running xp).
From my own sources (sorry cant name as they would get flooded), I understand that the original slimline had xp running fine (influencing my decision to buy these lemns), but they seemingly didnt do much to upgrade the hardware to satisfy the demands of Vista.
I went to another pc shop afterwards and they were consoling by saying they havent sold 1 vista pc this year, all customers are refusing to take them, or insist on choosing pcs that are downgradable.
If XP is so much poorer than Visat, why is that all business software demand XP Pro? All business laptops are running XP pro, so why (retoric question to HP/Compaq and any other "muppet" computer manufacturer) go that route because of uncle Bill's 'I have a dream' of ruining everyones experience on pc's while charging a fortune for the privelage?
My French colleague who runs a Mac notebook laughs at the antics, and I have to say its looking pretty smart to go that route myself.
Over the years I have influenced the purchase of severeal Compaq server (clusters and standalones) and insisted on myself in the last 15 years to buy only Compaq (at one time having a cluster of 5 networked at home) . Sorry to say but since the merger with HP its gone teats up, quality has declined below that of Dell, who I previously thought of being the US equivelent of Amstrad.
Now I understand that HP will ship with windows 7. Oh what glee, had I bought all the Vista software I would have the pleasure of spending even more on the next bag of tricks.
Like Microsoft, HP has lost the plot, and my vote with it, maybe not something tt cry over, but I hasten to add I have access to over 100, 000 users.
Wake up HP, some of us home users are also people in management in our day jobs...
The complaint has been investigated and resolved to the customer’s satisfaction.
My bf had bought an hp slimline s3700f model not to long ago when circuit city was going out of business. we were all happy until we went to go turn on the computer one day and found out it wasnt turning on. So we took it to best buy to get a diagnostics ran on it the guy said it was just the power supply so i bought the power supply part off of ebay thinking thats it. Nope the guy I took it to to install it said the motherboard wasnt working and our warranty was up a month before this happen. Now I have a power supply thats not only faultybut the motherboard is too If I would have only known about this before hand I wouldnt have bought an hp. You'd think with all the complaints thats going around on the internet we would be able to do something about it and take it to the courts or something for The HP Companies putting their products out on the shelves that are Defaults.
warranty
Dear sir,
While staying in the us in 2007, I bought an hp dv9000 series laptop product number :ga358ua, serial number :cnf7245sjb from
Costco.com, cleveland ohio. The laptop has had hardware failure 2 times since purchase, and has been provided excellent service in india by hp service centres (Rt outsourcing services, dehradun) in terms of replacement of parts (Motherboard, to be specific).
The international warranty for the said laptop as per the hp.com website (Http://h10025. Www1. Hp.com/ewfrf/wc/weresults?Tmp_wecountry=in&tmp_weserial=cnf7245sjb&tmp_weproduct=ga358ua&lc=en&dlc=en&cc=in&tmp_track_link=ot_we%2fsubmit%2fen_in%2fentitlement%2floc%3a0) , is only till august 03, 2009; instead of october 21, 2009, as it should have been as per the costco policy, and it is about to expire in a few days. This is an error on behalf of both costo and hp, which needs to be corrected. I would request hp to get this error in the validity of warranty corrected as soon as possible, so that I get full benefit of this purchase.
I urgently need to buy a carepack for the same. The local hp service centre has failed to give a satisfactory solution to the problem.
Shivanand k s, technical support engineer - hp e-solutions, hpsupport_global [[protected]@g5u0677c. Atlanta. Hp.com] has mentioned in email that the requested model is not supported in india. Although I did not expect such a reply from a company like hp, that hp no longer wishes to support warranty for my said laptop, which was being supported very well in india - for almost 2 years!
It appears that there is disharmony between hp-india, hp-global and hp-usa, which I do not expect from a company like hp.
In such a scenario, if I need service after expiry of the warranty-clubbed-with-sale, does hp expect this client to travel to the us to get a service for this laptop?
Dr sanjay dvivedi m. S. , m. Ch.
Professor & head, department of plastic surgery
Director, smile train project, himalayan institute of medical sciences
Jolly grant, dehradun 248140 india
Email [protected]@hotmail.com, tel +91 [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
poor product / poor service
I purchaesd a Hp laptop on3/27/09 . 3m0. later a black spot showed up on screen, then the whole screen went to vertical lines, Wks and countless e-mails, phone calls. They refuse to fix there crappy product. I bought the extended warrenty from Office Depot, But guess what? they will not honor it either. I have never been talked down by some one as the hp service center. They wanted to charge me 435.00 for a new screen that is 3mos. old. I pd. over 800.00 w/warrenty. I did not fall for that crap, Only wish I found this web site before I bought a lap top. Oh did I mention this was my 2ed & last Hp product i will buy. However I will visit any site I can to complain.
The complaint has been investigated and resolved to the customer’s satisfaction.
I so shocked to get so bad product from HP. In my office at Gorakhpur HP inkjet Advntage printer model K109a with sl. no. CN11QF32S7 has been supplied in the month of march 2011 . I never found so Terrible products and worse service.
my e mai- tatocme@yahoo.co.in
Thanks for the forum. I’ve purchased 2 desktops and 3 Notebooks from HP for me and my wife over the past five years. Each time we’ve “upgraded” it had been in response to a crash that I couldn’t recover (I’m not a computer SME). The techies (GeekSquad, etc.) each time recommended purchasing a new mother board, which in the end was not the best course of action for us since a new computer cost only a few hundred more than the “necessary” upgrade. It wasn’t until today after getting a “code purple” on my desktop that I researched and understood that HP (under a MicroSoft thumb) actually incorporated code (antipiracy) that would disallow modifications or upgrades…not even additional memory! And so today I lost a ridiculous amount of work and had to purchase then install (actually re purchase and re install) multiple programs after doing a system restore. During my two hours on the phone with HP tech support I was finally able to get them to understand that all I wanted was a phone number to lodge a formal complaint…I ended up having to spell each letter of each word of each sentence using alpha-numeric designation (gotta love outsourcing). They only continued to quote that my warranty had expired and there were no other numbers for customer service. Of course the “error” has nothing to do with the warranty and HP is required to fix the problem as a result of a lawsuit. I got nowhere. Wow! HP Customer No-Service (to quote Clark Howard). I wish I’d known years ago that HP had lost a lawsuit over this…I’d have never continued to do business with them. And now I will tell everyone to steer well clear of HP now that I know it's okay to hold on to a computer for a few years. Five computers in five years and the two we have left are still subject to HP’s hugely successful business model: sell systems that require frequent updates which when installed damage the hardware or negate the operating system forcing the consumer to purchase additional hardware that shuts down the entire system requiring the consumer to purchase a complete new system…rant over.
hp service centre in okhla are not replacing defective tft even after repeated complain s and they always say it mechanical damage and write awaiting pending decision there are many tft brands in market do not buy hp products there after sales service under warranty is very poor buy LG, samsung, dell tft, and hcl, acer for a trouble free service . they attend telephon call of customer . unqualified technicians are routed to attend the complains for hp product repairs-- HAR JEET SINGH EMAIL ID hjsingh11@gmail.com
I bought an HP desktop 2 years ago. About 2 months ago it started shutting down without warning. HP replaced the motherboard, power source, and fan. It quit shutting off but now freezes up 1-2 minutes after startup. It works fine in safe mode. HP decided it was a problem with the wiring in my house. I did a system recovery and it has a configuration error - code purple. HP says this is a critical error. So now I've been waiting for a shipping label for over a week so I can send it back to them again. I am thoroughly disgusted with HP and will never purchase another product from them.
I have very support HP Product, my office have bought few HP Printing Machine, even few months back i spend about RM 1.2 million to buy a HP UV Printing machine.
Unfortunately They give me a bad service on servicing machine, actually i have one of the machine HP 8000, almost half year we cannot using it because of the problem, after that we immediately calling HP people come over to fixing it.
They have coming once to fixing it, but useless. Until now i still cant see have anyone come over to do servicing.
HP company can say known well by whole world, sure servicing will be much more better than other company. but this so ridiculous, small matter also cant make it, even cant compare v a small company.
Hope who read this pls revert to me, and try to improve your serve line, thanks you,
I will never buy an HP product again. We bought an HP Photosmart printer in the Middle East. Subsequently we moved to the UK. Surprise. Ink cartridges bought in the UK do not work in the printer because HP regionalize its printers. Its more than a year now and the issue is still not resolved. Now HP demands that I purchase a service voucher before they will even talk to me. This is not a warrentee issue. It is simply HP who has to solve a problem caused by its own stupid policy of regionalizing printers. It is called customer service!
Terrible products and worse service! I AGREE!
regarding very bad experience of product and service centers
sir,
i want to register a complaint regarding bad experience against your company HP, as i have purchase a laptop( 5630s) on 08.07.09, after using one week i found that the left speaker, and some keys of laptop are not working, after one week on 16.07.09 i make contact with service centre addressed "IInd floor, dayal chamber, 3 way road opp. krishi bhavan, ram moahn rai marg, lucknow- 226001, PHONE NO. [protected]/4051005". They were committed me to give my laptop back after repair on monday 20.07.09, but since monday to till now i am contacting to service center, and i also visit number of day but, they are not repair my laptop, they are making number of excuses from monday.
so i have request to you please help me, and solve my problem so that i will able to make my believe on HP.
THANKS YOUR CUSTOMER
Santosh kumar
12/531 indira nagar lucknow
contact no. [protected] complaint no. on service centere- RHP- 3774
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service horror story
I have an HP notebook computer covered under extended warranty, which my business depends on. I have never experienced such poor support with any product as I have with this computer. We have spent well over 100 hours dealing with HP and its representatives and repeatedly reinstalling our software and data, only to have it fail again. And, months later, I still don't have a working computer.
In early 2009, the computer started experiencing problems, which got steadily worse--to the point where it began shutting itself off while on AC power. Our warranty covers support at a local HP-authorized repair shop, so we took it to one. Over several visits, they replaced the motherboard, CPU, and heat sink. The last step solved the shut-down problem, but they also identified a hard drive problem. By then they had lost so much money trying to fix the computer that they told us never to come back.
So we called HP, which sent us a new hard drive. After we got everything reinstalled, the computer started blue-screening and also developed intermittent booting problems. Eventually, it wouldn't boot at all.
We called HP, which sent us another hard drive. That did get it to boot, but the bluescreens and bootup problems soon returned and got worse over time. Soon we again had a computer that wouldn't boot.
HP then insisted that we had to send it in to them, even though we had paid for local service. Since we had no other options, on July 2 we sent it in. When we got it back a few days later, we found that all they had done was to wipe the hard drive and reload Windows. It still wouldn't boot.
We called again, were told the problem would be escalated to a higher level, and waited for the next box to arrive. However, they sent the box to our old address, which we had left 9 months ago! Clearly, they had the new address, because the first box had arrived correctly. When we called to find out why we hadn't gotten the box and learned what they had done, we asked them to remove the old address from their records. But they said they couldn't do that. (How can that be?)
We got another box and sent the computer back. When it came back, we learned that all they did was replace the hard drive (that's the 4th hard drive, if you're counting). Yes, I could spend endless hours again reinstalling my programs and data--but if all previous hard drive replacements didn't solve the problem, why should I expect this one to? And yes, they claim to have "tested" it--but supposedly they had tested it the first time they sent it back. Besides, the blue-screen and bootup problems don't happen right away: they start appearing a few days later and get worse over time. So, given that the hard drive replacement is the only fix they made, and it hasn't solved the problem any of the previous times, I am not inclined to put in endless more hours getting my programs and data back on the system, only to have it fail again.
My business has suffered terribly due to being without my computer for several weeks, not to mention all the time we've lost reinstalling programs and data on what basically is a computer that can't be fixed. I asked HP if they could send me a new computer, but was told that wasn't possible, because it's past the first year of ownership.
I called their corporate number and asked to speak to someone in the president's office. Instead, I was routed to their "Executive Customer Service" department. The person I spoke with there told me I could expect a call back "in 24 to 48 hours." I'm still waiting.
The complaint has been investigated and resolved to the customer’s satisfaction.
horrible
It took me an entire week to finally settle on a laptop from HP
So i decided to shop from the company itself ... big mistake!
I live OUTSIDE of the US. I didnot know that HP has a no accept orders policey from outside of the US.
The site was easy to get around. I was able to customized my laptop - which was a plus, get a $150 rebate, an additional 30.00 plus free shipping!
I entered my cc number along with a US billing address, to be shipped to a US address where I would pick it up during my vacation. After pressing the submit button... I got a notice saying... sorry we are unable to accept your order.
Wondering what went wrong... I contacted my bank who told me that hp had rec'd the approval code. So here was my dilemma - almost $800 was on hold from my bank (they can take my word that i would not be receiving the merchandise)- and i would not be getting the laptop. So i tried to call HP- but all called originating outside of the US are BLOCKED - great for a company who claims to be global.
So i got on live chat and spoke with a representative - and thus the nightmare intensified. I tried to explained to the agent that I needed an e-mail from the company stating that the order was not going to be filled- the Bank needed proof that they would not be billed for a laptop.
I got scripted responses that did not address the problem at ALL - I was given phone numbers to call - that were not going to go through because of my location. I keep insisting that ALL I needed from the company was an e-mail so that my bank would release my funds - To no avail.
It is obvious that HP are not hiring intelligent personnel to speak with customers. To date this matter has not been resolved.
The complaint has been investigated and resolved to the customer’s satisfaction.
hp plasma lawsuit
We bought this HP PL4260N TV on September 3, 2006 at a Best Buy in Denton, Texas. On Tuesday, July 14th, 2009, my Son, Casey, heard a pop and the screen went black. He could still hear the audio. I immediately searched the internet for any solutions. After doing that for a couple of hours, I called HP Case mgmt from a number I found on a forum, [protected] Ext 79 and talked to Tera and said that this was the last step, there was nothing he could do and when I asked to talk to his supervisor, he said that his supervisor doesn't take any calls from the public. He then told me to call the HP Tech Support, since I should have done that first to get a ticket number. During the course of the conversation, this HP tech support person told me that "It sounds like the "Y sustained board has gone out." I said I understand that this is a known problem and he said, "Every 50 or so TV's manufactured missed a solder." He asked me if my model's product number was EK430AA and I told him no it was EK429AA. He said that number wasn't in the known range. He told me that up until Jan 2009, HP was extending the warranty, but not longer. He told me that sometimes TV's just get overused or overheated and that can cause the Y Sustained Board to go out. I asked him that HP extended the initial warranty because of this problem, so why wasn't I contacted because my son and I filled out the warranty card? He didn't know. He told me that I could buy the $629 extended warranty and then a HP service person would have 3 tries to get it working, but this was not a guarantee that he could get it working. If the TV couldn't be repaired after three visits, then I would only owe $369.00 and I guess I would have to wait for a refund of my $260, plus I would have a HP TV that didn't work! I repeated this procedure three times back to him to make sure I understood that my $629 wouldn't guarantee a working television. He assigned a ticket number. I thanked him and hung up. I then sent a letter to the HP CEO, Mr. Hurd When we bought this tv, my son opened a Best Buy Credit card account that day to help establish credit and opted for the interest free 3 year plan. We still owe $223 on this defective $2000 television, since it didn't last 3 years yet and we are sick about it. I found on the Samsung forum that a plasma TV should last about 60, 000 hours. This TV, if left on 24 hours straight (which it wasn't), lasted 25, 000 hours. Hewlett Packard should be ashamed! If you know of anyone else with this HP tv problem, please direct them to this web site. http://www.HPplasmaLAWSUIT.info Hopefully, we can have some recourse for this defective product.
The complaint has been investigated and resolved to the customer’s satisfaction.
I also have the exact same problem. We purchased out HP Plasma 42" TV model no. CPTOH 0602 in 2007, for $17000.00. from Best Buy. Last night it went POP, no picture, just sound. From what I have read online HP are well aware of this faulty TV and are washing their hands of it, consumers are left high and dry with no recourse, other than to pay HP even more money to "TRY" and fix it. Never again will I purchase from HP, they are crooks!
I have a HP PL 4260N plasma TV and it has sound but no picture, I purchased this TV in 2007, last night
I heard a pop and then lost the picture. This is the only HP item I own and it is the last.
The lawsuit website does not work, anyone know a new one.
kimlerma@comcast.net
I have HP PL4260N plasma TV with the same problem .Screen is blank but sound is fine .My TV went out week ago .Called HP and they are asking $629 for repair.Life time on this TV should be 60, 000 hours I do not have more than 1500 hours .Light bulb that I pay $2 has longer life time. I am not into trowing my money away.Please let me know what we can do ?
C.J
cjotanovic@gmail.com
Phone [protected]
I have a pl5060n with the same problem. It is a EK430AA I never got a card in the mail on the problem. Mine just went out 2 days ago. I am wondering if it is the Y board and what one upper or lower? I have also heard the it could be the Z board?
M.K
mskiinga@yahoo.com
i have had the same problem as the above and was told the same thing. i have been quite hesitant to pay the money to fix it when there is no guarantee it would be fixed. bottom line is i want an adjustment or full refund for fraud or faulty products. i purchased my plasma screen in 3/2008 from best buy and i two did not choose to get the extended warranty it's a television i have other televisions in my home that don't have half as good a reputation as HP and they are working fine more than 10 years and here it is HP plasma cant work past two. i followed the directions by plugging it into a power surge and it still stop working. i want a resolution to this problem. I am not into throwing money away i can't afford it.
phone: [protected]
I have the same issue with my EK429AA PL4260N and the life of 60, 000 hours is half bright, and it refers to the plasma screen, not the components that bring the image to the screen.
D.R. "Doc" Young
Do Not Buy HP - www.computer-firstaid-services.com/hp/
Computer-FirstAid-Services.com
replacement
Company information:
HP India
India
www.hp.com
WOT IS HP LAPTOP LIFE IS IT 1 MONTH OR 6 MONTH?
I had purchased a HP Pavilion notebook (model no. dv2000) for about 58K INR 3 years back.
After one Month of my purchase of Hp laptop it start creating prob... in hanging, mouse pad and key pad prob.. i visit many time to service centre in Ludhiana city many times but my problem gets linger on and on, still i had same problem wot shud i do now, , shall i go for greavence cell or customer court.
HP laptop give me hell lot of pains, every time service centre said me your Laptop get ok after installing window and after getting service on time but still i am in such a prob.
This time i want my laptop get repaired whitout any cost or it sud be replaced other i am gonna file a suit a case againt HP.
Give back soluction of my complaint ASAP.
This is my last mail to HP after i ll knock door of court
Regards
Rishabh
[protected]
sethi.[protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
system burns out in two-yrs (ironically shortly after the warranty expire)
Dear Sir or Madam:
As a loyal HP customer, I bought a HP lab-top [Dvd pavilion 6000] about two years ago thinking I was set for a good 3 or 4 years, and boy was I so wrong.
The nice looking HP worked great for two years until it suddenly died on 7/12/09, with no previous symptoms/indicators, it will no longer boot up, it powers up, lights turn on, but the screen stays black.
I became very agitated because the warranty expired so I started searching the internet for solutions. However, I found that thousands of HP lab-tops are having the exact same problem! This problem seems to affect the entire HP Pavillion dvd-6000 model, the TX 100 family, and other pavilion models.
Upon my search I found out that no matter what cooling pad you use it still gets really hot. Well, that’s the problem, it seems that the defective Nvidia chipset is overheating and after some time (Ironically shortly after the warranty expire) it dies, rendering the lab-top unusable.
While having thoughts about taking legal action, I decided to contact a HP representative, their answer were surly what I was expecting, they indeed acknowledged the problem, and stated that it was a recall on the model, but once I made them aware that the warranty expired I was told that it would cost ($398.00) to have the problem resolved.
Can you please help investigate the matter to avoid being taken advantage of. This is clearly not an user cause issue!
Thank you in advance,
Lewis Terry
[protected] or [protected]@hotmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
free catridge with printer 1319f
Dear Sir,
We bought HP Printer M1319F laserjet (serial no. CNHZ8C9HL8)- bill no. 5376 dated 7.5.2009 from Laptop & accessories point bangalore in SP Road contact person Mr. sanjay - [protected]. At the time of purchasing we are told & shown the booklet that there is a scheme that free cartridge will be given. it is also insured by Mr. Ramesh of HP Company. Contact no. [protected].
But till date we have not got any cartridge & now after 2 months, they are telling that there was no scheme.
Please take the nesccessary against the dealer & HP employee and arrange to send the free cartridge.
Thanks,
Rds,
Ashish Bansal
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
hp plasma lawsuit
The HP 42" plasma TV went black but you could still hear sound. I called HP Technical folks and was informed that they found bad y sustain boards and depending on the serial number it would be replaced. When I gave them my serial number they said it was not on the list. Then they informed me for $629.00 they would take 3 attempts to fix the TV and if they couldn't, they would return $300.00. The Technical person assured me it was the y sustain board.
HP is ignoring this problem and not notifiying people who bought the
TV's that the y sustain board breaks only after 2 years or so.
http://www.HPplasmaLAWSUIT.info
The complaint has been investigated and resolved to the customer’s satisfaction.
Lawsuit? Sign me up Chalmette Louisiana---lgj8274@yahoo.com
Sign me up live in louiaiana my tv sound on picture hp plasma lgj8274@yahoo.com
The point is that this is a known problem with these TV's and hp failed to do anything about it.
We have a 42 inch hp plasma tv. It was repaired for free one time because of little red pixels that got worse over time. After arguing with them for some time they finally sent a repair man for free. That was about 3 years ago. About 3-4 months ago. picture went black and I had sound. I then had no sound after a little while. maybe because of unplugging the cable. Who knows. All I know is HP no longer makes TV's and Im trying to fix this piece of crap now. I havent called HP back yet but Im about ready to throw the tv through the companies window because I know Ill never get them out here to fix it again.
http://h30434.www3.hp.com/t5/Other-HP-Consumer-Products-and/42-quot-TV-PL4260N-picture-just-sent-out-still-have-sound/td-p/111179/page/5
Same Hp PL4260N 42 " same issue. Watching a show today after almost two years(this was a floor model for one year prior to purchase for $1100) Just lost picture but sound is perfect. Tried all the resets and unplugs. BS
Fuse? Ysus Board? whatever ! I don't care. HP knew there was a defect, continued and sold more of the models and tried to upsell a warranty that doesn't cover the issue. THey admit it and the internet threads and boards confirm it.
I too, now have a 42" radio. I will replace this with a Sanyo or Toshiba or other foreign brand for $800 before I spend a dime to fix this POS that HP admits my only give another 2 years. I have an old 60" projection tv that has lasted 12 years without issue. DO NOT BUY HP
Lawsuit ? Sign me up in Tampa, FL - tbayrenee@aol.com
I totally agree except one thing...I was told 3 attempts and if not fixed would be 369.00. Is there truly a lawsuit? I would like to add my name to the claim. If there isn't I do have a few people I know who are attorney's...not sure they can/will file the claim but they can point all of us who have been Scr%^$ed over in the right direction. It''s truly sad. Our country wonders why we go foreign. Support your product, take care of loyal customers and be accountable! It's simple really.
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Two compaq latops that are now useless junk! I will never, ever recommend HP Compaq brand laptops again to anyone!
#1 computer fried the video card, right after the 1 year warranty expired.
#2 comuter (purchase July 2009) has been sent in five times for servicing, now they tell us the motherboard and keyboard has spilled liquid on it. This computer has never had spilled liquid on it! They are just trying to get out of fixing it under the 1-year warranty which expires next month. And they asked for $398 to fix it. Nope, rather purchase another brand and apply the $398 to it. Hp is a bunch of liars!
Well, let me tell you, that is the last money I will ever spend on another HP Product!
I have Dell & Lenovo laptops that are older and have never had the problems that these two have. Both of these pieces of HP junk lasted one year each! Never again!
For all the years I have spent as a computer tech, I can't believe the lengths a company would go to, to lie about the problem. This is just so unfair and false!
Pretty low class of HP that their techs stoop to bald face lying to cover up a defective laptop.
My Compaq Presario V3015 NR had to be serviced due to the monitor screen being broken. I sent it in to HP beginning of August they received it August 12th. Each time I would check on its status the expected return shipment was pushed back until a MONTH later it said status : canceled.
I immediately called in to see what happened and they had said it had been sent to another service center in Texas because the service center originally didn't have the parts to repair it. Weeks go by, still nothing I call in to have some lady tell me a Fed-Ex tracking number that it's been shipped to C.Washington (NOT MY BILLING ADDRESS) in October. I call service center and through their intricate web of phone support finger pointing find that they will make a case for me. They say a case manager will contact me within 2-3 days. I waited a week and nothing happened. I've been calling every week and I get the same response that they will escalate my case for a case manager and will be contacted within 2-3 days, I told them it had not happened the first time and he even gave me his personal assurance they will call. I wait patiently for week and still nothing.
I am so fed up it is now November almost December, 4 months waiting for my notebook. I get no resolution from calling, can't get to speak with a case manager. Isn't this illegal in some way? What can I do?
Helpless.
Redemption Code : 3YN8ZXWJR7
Product model : CQ 145 TU (COMPAQ)
Product serial # : CND8361W73
Date of purchase of the product : 23 - 2 - 09
Date of Online Registration : 24-2-09
e-mail: ramesh_cb26@yahoo.co.in
i have purchased compaq laptop and i have sent DD for digital camera gift. but still i have not got it. i think you are going to cheat us... tell me ..
i shuld not half to pay sombody on line or buy a boot disk if it was installed on my computer at factory the right way
When i connect my HEadphone to Laptop, audio is playing both in Laptop speakers and HEadphone.. But when i connect headphone it should play only in head phones... Can you please Giude me...
Sir,
Serial No - INA 83407PH
The above mentioned computers SMPS is not working properly. Pls attend the comlaint at the earliest.
When we switch on the computer it suddenly switched off itself in few seconds only.
Sir,
Serial No INI 72204LL
INI 72204T2
INI 723095Z
INI 723091T
INI 723097Z
INI 723099Z
INI 723095P
These are computers are faulty. It is not working.
MY CLAIM IS APPROVED IN THE MONTH OF (FEBRUARY/2009) BUT TILL DATE I AM TON RECIVE ANY GIFT(KODAK DIGITAL CAMERA 10MP)
MODEL NO-CQ40-145TU (FZ737PA#ACJ) (COMPAQ)
SI NO-SCND8361LYK
DATE OF PURCHASE OF PRODUCT-02-02-2009
REDEMPTION CODE-V3PT8YOPD6
My story is similar too...I suggest never buy anything from web in India...please read the email thread that I had with HP support:
--------------------------------------------------------------------------------
From: hpredemptions@solutions-intg.com
To: prncu@hotmail.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Date: Tue, 7 Jul 2009 12:07:11 +0530
Dear Customer,
With reference to your mail, we would like to inform you that the gift will be dispatched to you on the receipt of the stock which is expected within the next 2-3 weeks.
Inconvenience caused due to delay is truly regretted.
Please feel free to write us for further clarifications.
HP Redemptions
S O L U T I O N S I D I G I T A S
1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India
Office: +( 91) 11 [protected] | Email: hpredemptions@digitas.com
www.digitas.in
Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.
Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR0000130577, NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.
The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.
--------------------------------------------------------------------------------
From: sanjeev kumar [mailto:prncu@hotmail.com]
Sent: Tuesday, July 07, 2009 9:05 AM
To: hpredemptions@solutions-intg.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Dear Support,
Am I ever going to receive the Camera?...if not then please return the DD which was summited for this...I don't know what the problem with MNC's once they start business in India they don't care about their credibility and they start behaving like another Indian companies, it's simply because we don't have proper norms in our country due to companies start exploiting people...
Keep the great work and world will now about it sooner or later, I will try to make it sooner!
Regads,
Sanjeev
--------------------------------------------------------------------------------
From: hpredemptions@solutions-intg.com
To: prncu@hotmail.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Date: Tue, 19 May 2009 14:46:33 +0530
Dear Customer,
We apologize for the delay and inconvenience caused.
We would like to inform you that we will only be able to send the registered gift of Kodak Easy Share C913 Camera on receipt of the fresh stock of the same.
We once again apologize for the delay in redemptions and would like to reassure you that we stand by our commitment of ensuring that the gift reaches you at the earliest.
We thank you for your patience and co-operation.
HP Redemptions
S O L U T I O N S | D I G I T A S
1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India
Office: +( 91) 11 [protected] | Email: hpredemptions@digitas.com
www.digitas.in
Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.
Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR0000130577, NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.
The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.*
--------------------------------------------------------------------------------
From: sanjeev kumar [mailto:prncu@hotmail.com]
Sent: Sunday, May 17, 2009 9:04 PM
To: hpredemptions@solutions-intg.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Hi HP,
Please let me know whether you meant 30 working days or 30 holidays!... don't want to believe you guys as you your self know you're pure cheat. Your product sucks as well as your service. Keep-up this good work and I will let the world know. By the way lot's of people have already known ... you can several blogs... cheers!
Sanjeev
--------------------------------------------------------------------------------
From: hpredemptions@solutions-intg.com
To: prncu@hotmail.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Date: Tue, 21 Apr 2009 17:18:39 +0530
Dear Customer,
With reference to our mail sent on 19th April 09, we would like to update you the gift will be dispatched on receipt of the fresh stock of Kodak Easy Share C913 Camera within the next 30 days.
We sincerely apologize for delay caused.
HP Redemptions
S O L U T I O N S | D I G I T A S
1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India
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Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.
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From: Gift Redemption Support System [mailto:hpredemptions@solutions-intg.com]
Sent: Monday, April 20, 2009 10:47 PM
To: hpredemptions@solutions-intg.com
Subject: Delay in receipt of gift//CND8443HLG
Name : Sanjeev Kumar
Email Id : prncu@hotmail.com
Query Type : Delay in receipt of gift
Body Text : This was the worst shopping experience I had...I don't know why did I chose HP?...It was pure cheating...At STAPLES thay told me that camera was free with the Laptop and I believed them without noticing the * (star mark for condition apply), thought would get with Laptop at the same time but I was wrong as I beleived the STAPLESpeople blindly and they were cleaver to hide the fact (or surpprise me) till biling was done that I need to pay extra 1400 bugs to get that camera...again my misery doesn't ends here I have send the DD on 13 March 2009 and still waiting for the CAMERA!...hope they and getting a custom made for me!...anyways I will make sure to never BUY an HP product and also never Visit STAPLES in Bangalore...same would suggest to all my faily and friends...Guys Happy cheatin g or Fooling people ...please don't forget to check several blogs!...SURPRISE!
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