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House of Salmi
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1.0 5 Reviews

House of Salmi Complaints Summary

0 Resolved
5 Unresolved
Our verdict: Engaging with House of Salmi at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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House of Salmi reviews & complaints 5

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C
2:02 pm EDT

House of Salmi status of my ring and confirmation of correct delivery address

I had expected to hear news by now about delivery of a ring I ordered and I've raised my concerns via 3 different messages as my delivery details seem to have an incorrect street name on the order details but correct information in my account. All I want is a response, confirmation of the correct delivery address and an estimated delivery date please!

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Minna Määttänen
, US
Apr 02, 2020 3:20 am EDT

I´m sorry, I think you will never get a response from Tomi Salmi.
I wonder that year after year he can go on... House of Salmi has copied the collection of a finnish textile artist Nanna Salmi. Tomi Salmi used to work with her but the cooperation was stopped because he was unreliable. The original collection (and reliable company) you find here: https://en.nannasalmi.com/

ComplaintsBoard
L
3:45 pm EDT

House of Salmi cannot get a response in regards to the status of my ring

My process with this company actually started back in November 2015. I ordered a ring and all went well until I received it in January 2016. The ring was about 5 sizes too small ( could not even get it on my pinky finger) and the inscription was wrong. I contacted the company who requested I send back the ring to have it fixed. Then when I did not hear back I emailed and was finally told they had misplaced my ring and that because the size was such a huge difference an entire new ring would have to be made at my expense. I asked that I only pay half the cost which was accepted. This was in early 2017. Since then I have not had any replies to my emails or Facebook messages. The company even had a ruby of mine that I sent to have incorporated into my ring. So now I am out approximately 600$ and one small ruby. I even tried to call but the number was not in service. My next step is sending friends to their office address in England.

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5:44 pm EST

House of Salmi unethical business behavior, scammer

In Dec. of 2016 my husband purchased a gift certificate for me in the amount of $3000.00 from House of Salmi. I went round and round with Tomi Salmi about a ring that I wanted. Eventually I asked for a refund due to the fact that they were not able to produce what I wanted. Tomi stated that my husband, (the purchaser) needed to ask for the refund. My husband did so. No money, no product. If you do not agree with Tomi he blocks you and will not respond. Tomi has blocked me from communicating with him and has never returned my money. .

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Is House of Salmi legit?

Our verdict: House of Salmi's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate House of Salmi's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

House of Salmi earns 62% level of Trustworthiness

Good Credibility Notice: House of Salmi rated around 62% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for House of Salmi. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Houseofsalmi.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • No reviews for houseofsalmi.com on popular sites. Be cautious and do additional research. Look for information about the House of Salmi and be careful with personal information or transactions.
  • Houseofsalmi.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The houseofsalmi.com may offer a niche product or service that is only of interest to a smaller audience.
  • House of Salmi protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
R
7:30 pm EST

House of Salmi horse hair bracelet

I ordered a bracelet on October 18th and paid the deposit due. The hair was mailed the next day and I received confirmation of this. They approximated 6 weeks or so for the bracelet to be made. I was hopeful it would be ready in time for the holidays. I contacted them numerous times for an update and they did email back saying that is was taking longer than expected. I followed up with them over December and they then sent an invoice for the balance and posted a picture and description on Facebook of my bracelet. I paid the balance at that time through Paypal on January 18th. Since that time, I have inquired numerous times about the status of the bracelet and when I should expect to receive it, but to no avail. I have called them 3 times, sent 6 emails and still no reply. I am out my now deceased horses hair, which is irreplaceable . I have opened and dispute with Paypal and will also proceed with filing complaints with the Business Bureau. This company is very unprofessional, lacks communication and I would not trust them with something that you cannot afford to lose.

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Minna Määttänen
, US
Jun 14, 2016 10:04 pm EDT

Unfortunately you are not the only one... House of Salmi has copied the collection of a Finnish textile artist Nanna Salmi. Tomi Salmi used to work with her but the cooperation was stopped because he was unreliable. He had admin rights to nannasalmi Facebook page, he changed the name and "startede" a ccompany using Nanna salmi´s name and considers himself as a designer. He is not. He has a partner, Bianca Petzow (Memmingen) who can be found in Facebook, perhaps you should try to contact her? The original collection can be found here: www.nannasalmi.com. I would not trust him, his company or the quality of the jewellery... Down below some pictures of Nanna Salmi´s designs.

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ComplaintsBoard
T
6:43 am EDT

House of Salmi item not rec'd/no communication

In February of 2014 I ordered a custom ring to be made with the tail hair of my deceased horse. The required deposit was placed and the hair sent to Germany. It has now been almost 16 months and I have not yet received the ring. Communication from the company has been non-existent. Occasionally they will respond to a Facebook message, but email responses never happen. I was promised a "holder" ring until the model I ordered was made, but that also has failed to appear. When they have deigned to answer my inquiries, it is always "a couple more weeks". I can understand that bespoke jewelry can take a while, but the lack of communication and patent untruths are unacceptable. Now I am out the deposit money and the irreplaceable hair from my beloved horse.

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Minna Määttänen
, US
Jun 14, 2016 10:01 pm EDT

Unfortunately you are not the only one... House of Salmi has copied the collection of a Finnish textile artist Nanna Salmi. Tomi Salmi used to work with her but the cooperation was stopped because he was unreliable. He had admin rights to nannasalmi Facebook page, he changed the name and "startede" a ccompany using Nanna salmi´s name and considers himself as a designer. He is not. The original collection can be found here: www.nannasalmi.com. I would not trust him, his company or the quality of the jewellery... Down below some pictures of Nanna Salmi´s designs.

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Contact House of Salmi customer service

Phone number

+49 172 362 8455

Website

houseofsalmi.com

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