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International Diamond Company Customer Service Phone, Email, Contacts

International Diamond Company
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International Diamond Company Reviews 4

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6:15 pm EDT
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International Diamond Company Horrible experience!

To Whom It May Concern,

My wife and I had an extremely unpleasant and offensive experience at your store located in Woodfield Mall today.

We went to your establishment to request the repair of a ring we purchased about a year ago, from which a diamond had come loose. The person who attended to us displayed very poor behavior, showing racist, offensive, and extremely ironic attitudes. When explaining our situation and our lack of knowledge about the terms of the warranty, the individual insinuated that we were trying to scam the store. We were unaware that the warranty required us to bring the ring for maintenance every four months, and this was never communicated to us at the time of purchase. Furthermore, he treated us disrespectfully and accused us of trying to get a free repair when we mentioned that we hadn't read the fine print on the receipt detailing this requirement.

We were told that the repair would cost us $75, an amount we consider excessive, especially considering that it's a small diamond within a ring that originally cost around $300. However, the most concerning aspect is not the cost itself but the ironic and disrespectful tone of the employee, as well as his aggressive attitude towards my wife, including raising his voice and displaying racist behavior and physically expressing his frustration through violent gestures. Even when other employees attempted to intervene to inquire about our situation, he didn't allow them to speak.

This experience has been extremely unpleasant, and we wouldn't wish it upon anyone. A salesperson displaying racist, aggressive, and ironic attitudes is not suitable for a jewelry store that sells products targeted towards families and women. My wife was deeply affected by the treatment we received, so we decided to leave without paying for the service. The employee's reaction to this decision was even more hostile, and even when I asked for his name and an email address to send a formal complaint, he responded ironically saying "Oh, how scary."

Today is our wedding anniversary (June 4th), and my initial intention was to surprise my wife with another ring. However, due to this experience, I chose to purchase it elsewhere.

We hope that the company takes this complaint seriously and takes action regarding the behavior of its employees. We request a formal apology from both the individual responsible and the company as a whole.

The name of the salesperson who attended to us was:

Nick Ahmad, according to the information he provided.

International Diamond Company

G101 Woodfield Mall, Schaumburg, IL, 60173

Recommendation: Not to buy in this store

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International Diamond Company Complaints 3

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International Diamond Company I placed an order for an engagement ring on October 13th with the expectation that it would be ready in 2 weeks

I placed an order for an engagement ring on October 13th with the expectation that it would be ready in 2 weeks. However, when I went to pick it up after 2 weeks, they informed me that it would take an additional week. Last week, they assured me it would be ready by Friday. Today, on November 6th, nearly a month later, I was informed that they do not have my ring and cannot resolve the issue. They offered to replace it with a different ring, which is not what I had originally ordered. This has been an incredibly disappointing and frustrating experience, especially considering the significant amount of money I spent ($5000) and the fact that the ring was supposed to be ready by November 15th. They are refusing to provide a refund, which is unacceptable. The customer service at this store is abysmal, and it seems that many others have also had negative experiences. I not only did not receive the correct ring, but I did not receive any ring at all. I am now seeking to dispute the charge.

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International Diamond Company On May 10, I visited the store to have my battery replaced on two watches (Movado and ***)

On May 10, I visited the store to have my battery replaced on two watches (Movado and ***). The store employee charged me $55 for the service and successfully replaced the batteries. However, after a couple of weeks, I noticed condensation inside the Movado watch, even though I had only worn it indoors. Concerned about the issue, I returned to the store and explained the situation to the employee. He asked me for a receipt, and I informed him that I only had the credit card receipt and not the paper copy. Fortunately, he recognized me and assured me that he could assist me. However, as soon as I showed him the watch and its condition, he abruptly insisted on seeing the paper receipt before offering any help. I requested to see his records, but he claimed that he did not keep any. This led to a heated argument that lasted for five minutes, and I eventually left the store. Seeking a second opinion, I consulted a different jeweler who examined my watch and revealed that the store employee had lost a screw, damaged the seal, and resorted to using tape to secure the battery, resulting in the water damage. Unfortunately, the Movado watch is now completely ruined due to the negligence during the $55 battery replacement, and the employee refuses to accept any responsibility for the damage.

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International Diamond Company On June 26, 2022, I visited an international diamond company store in ***

On June 26, 2022, I visited an international diamond company store in ***. In addition to selling jewelry, they also offer jewelry services. I requested them to set my newly purchased one-carat diamond in a ring, and they charged me $75 for this service. On 07/02, I picked up the ring and noticed that there were numerous blemishes on the surface of the stone when I examined it in daylight. I attempted to clean them with alcohol, but it had no effect. Today, I went back to the store to speak with the manager and explain that the diamond was in perfect condition when I brought it to them. I had purchased it just two weeks ago and had kept it in the box. I informed the manager that their jeweler must have damaged the surface. However, he began arguing with me, claiming that it was not possible. I insisted that it was indeed possible and that their jeweler had made a mistake, especially considering it was a black diamond. Instead of rectifying their error by polishing the diamond at no additional cost, the manager continued to argue and even provided false information about the clarity of black diamonds. This lack of willingness to resolve the dispute amicably and the damage caused to my $3,000 diamond, purchased for my mother's 50th anniversary, has led me to write this review and advise potential customers to take their business elsewhere. The manager's behavior was that of an unscrupulous merchant who refused to take responsibility for the services provided. Now, I have to find another place to remove the blemishes from my diamond and pay extra out of my own pocket due to their jeweler's negligence. I kindly request a full refund for this service. Thank you for your attention.

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Is International Diamond Company Legit?

International Diamond Company earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds International Diamond Company to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, International Diamond Company is known for their high standards and safety. If you're thinking about dealing with International Diamond Company, it's wise to check how they handle complaints.

International Diamond Company has registered the domain name for facebook.com for more than one year, which may indicate stability and longevity.

Facebook.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Facebook.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Facebook.com you are considering visiting, which is associated with International Diamond Company, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

International Diamond Company website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to International Diamond Company. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

About International Diamond Company

Screenshot International Diamond Company
International Diamond Company is a renowned business in the diamond industry. With a strong presence on Facebook, they offer a wide range of services related to diamonds. From sourcing and manufacturing to distribution and retail, they cater to various needs of customers. Their expertise lies in providing high-quality diamonds at competitive prices. With a focus on customer satisfaction, International Diamond Company ensures transparency and reliability in their operations. Whether you're a diamond enthusiast or a jewelry retailer, their extensive range of services makes them a reliable choice in the industry. Connect with them on Facebook to explore their offerings and stay updated with the latest trends in the diamond market.

Overview of International Diamond Company complaint handling

International Diamond Company reviews first appeared on Complaints Board on Oct 16, 2023. The latest review Horrible experience! was posted on Jun 4, 2024. International Diamond Company has an average consumer rating of 1 stars from 4 reviews. International Diamond Company has resolved 0 complaints.
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  1. International Diamond Company Contacts

  2. International Diamond Company phone numbers
    +1 (847) 413-2600
    +1 (847) 413-2600
    Click up if you have successfully reached International Diamond Company by calling +1 (847) 413-2600 phone number 0 0 users reported that they have successfully reached International Diamond Company by calling +1 (847) 413-2600 phone number Click down if you have unsuccessfully reached International Diamond Company by calling +1 (847) 413-2600 phone number 0 0 users reported that they have UNsuccessfully reached International Diamond Company by calling +1 (847) 413-2600 phone number
  3. International Diamond Company address
    G101 Woodfield Mall, Schaumburg, Illinois, 60173-5015, United States
  4. International Diamond Company social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 04, 2024
International Diamond Company Category
International Diamond Company is ranked 260 among 297 companies in the Jewelry and Watches category

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