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QP Jewellers Customer Service Phone, Email, Contacts

QP Jewellers
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QP Jewellers Complaints 5

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S
11:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

QP Jewellers worst service & repair policy - order# [protected]

I return my ring to fix but it's been almost one month already and no update from QP Jewellers. Customer service team confirm that the ring has been received by QP Jewellery and it will take only 10-14 working days to fix and confirm me about dispatch my order.
It's more than 17 working days but I didn't hear back from them. Keep emailing but no response. The should not continue their business if they can not fulfil their commitments.

Their service is not reliable at all!

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Update by Shakhar
Jun 06, 2019 11:56 pm EDT

I return my ring to fix but it's been almost one month already and no update from QP Jewellers. Customer service team confirm that the ring has been received by QP Jewellery and it will take only 10-14 working days to fix and confirm me about dispatch my order.
It's more than 17 working days but I didn't hear back from them. Keep emailing but no response. The should not continue their business if they can not fulfil their commitments.

Their service is not reliable at all!

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ComplaintsBoard
S
11:47 pm EDT

QP Jewellers return and replacement policy

I bought a ring not even month ago and it's broken. The quality of the produce wasn't good at all. I returned this faulty product on 01/05/2019 and delivered on 04/05/2019 in QP Jeweller's designated address and today is 16/05/2019. Not a single email I received from their customer service representative. Not sure what going to happen with my ring.

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7:40 am EDT

QP Jewellers What a waste of money!

I've ordered a necklace from www.qpjewellers.com for my wife as a birthday present and the one arrived looked absolutely nothing like pictures on their website. I wasn't even sure was it real or not.
I contacted customer service and said that I wanted to return the necklace and get a refund. They asked what was the reason and I told them everything what was on my mind. They said that was not the reason for them to refund me. They tried to assure me there was nothing wrong with their product and later they stopped replying to my messages. Tried to get in touch with them and wasted a lot of time, but it was useless, they continued to ignore me. What a waste of money! Avoid!

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Is QP Jewellers Legit?

QP Jewellers earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds QP Jewellers to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, QP Jewellers is known for their high standards and safety. If you're thinking about dealing with QP Jewellers, it's wise to check how they handle complaints.

We found clear and detailed contact information for QP Jewellers. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Qpjewellers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Qpjewellers.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Qpjewellers.com you are considering visiting, which is associated with QP Jewellers, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

QP Jewellers as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for QP Jewellers have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Qpjewellers.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Qpjewellers.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The qpjewellers.com may offer a niche product or service that is only of interest to a smaller audience.
  • QP Jewellers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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11:38 am EDT

QP Jewellers Rude seller and impossible to return the necklace

I bought necklace from the website www.qpjewellers.com. I got it on time, but it didn’t look the same as on the website. I called to the customer services and told that it wasn’t what I expected to get, but the rep ignored me and told that it wasn’t his problem. After that he started to ignore me and no one replied to my emails and phone calls. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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A
6:44 pm EST

QP Jewellers Please avoid this supplier

I ordered a pendant for my wife for Christmas and paid an extra £20 for a thicker chain. The web site shows their address as being in the UK so I trusted it. The pendant arrived from the USA with the standard chain and by email with QP Jewellers we agreed I would keep what I had and they would refund the extra £20 I had paid. There have been many emails between us since then and they have said at least 3 times they will refund the £20. Unfortunately, it still has not been refunded 2 months later. Every time I telephone them I get the answerphone and have left messages that are never replied to. Please avoid this supplier.

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Overview of QP Jewellers complaint handling

QP Jewellers reviews first appeared on Complaints Board on Feb 13, 2011. The latest review worst service & repair policy - order# 189245537 was posted on Jun 6, 2019. QP Jewellers has an average consumer rating of 1 stars from 5 reviews. QP Jewellers has resolved 0 complaints.
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  1. QP Jewellers Contacts

  2. QP Jewellers phone numbers
    +44 845 643 6191
    +44 845 643 6191
    Click up if you have successfully reached QP Jewellers by calling +44 845 643 6191 phone number 0 0 users reported that they have successfully reached QP Jewellers by calling +44 845 643 6191 phone number Click down if you have unsuccessfully reached QP Jewellers by calling +44 845 643 6191 phone number 0 0 users reported that they have UNsuccessfully reached QP Jewellers by calling +44 845 643 6191 phone number
  3. QP Jewellers emails
  4. QP Jewellers address
    1 Kingsway House Kingsway, Newcastle-upon-Tyne, England, Tyne and Wear, NE110HW, United Kingdom
  5. QP Jewellers social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
QP Jewellers Category
QP Jewellers is ranked 256 among 297 companies in the Jewelry and Watches category

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