The complaint has been investigated and
resolved to the customer's satisfactionResolved Hotwire.com — Fraud
resolved to the customer's satisfaction
I am still pissed as of July 7th 2009. First mistake, I went to their website and started making arrangements for a flight to Nashville. I got all the way to imputing computer data for credit card info. Well, I tried inputing it 4 times to put my security code in and it didn't work. So I called my credit card people to verify my code was right. They indicated yes. So I called Hot wire as they instructed (my 2nd mistake). I called and customer service verified the code by using 3 way calling with my credit card people. After we hung up, she attempted input for the flight to Nashville and stated, " it won't take it and it would be 24 hours before it could go through due to I had inputed maximum amount of times prior on my first attempt to secure a flight and the computer would not take any more transactions on my card. SO I SAID CANCEL IT. Customer service said okay and gave me a referral to expedia.com for booking. So I did and it went through without a glitch. Well suddenly I get a itinerary number with hotwire and a charge for $526.90 that has been charged to my credit card not more than 10 minutes after I booked expedia at their referral to expedia. So I called hot wire immediately and they said, "well, her notes are not real clear about what happened." They talked with her and she said, " I don't know, I've forgotten." 10 minutes ago and you have forgotten the phone call!!!. I tried to get them to think it through. Would I had gone to expedia to get the exact flight for the exact amount of money to make the trip immediately after I hung up with them. COME ON! So they said, "well, its not clear. We will check the call and see. I have been calling for a resolution for 11 days without resolution. It is the 7th of July and I have called with no resolution to this still. They will not let m nor my credit card company listen to the call with them should they listen to the call nor have they make a decision. Today they said, "well, it could be 10 days or so. No one has called it up. Hell, it has been already 11 days. THIS IS CRAP...THEY ARE .THIEVES. But, my credit card is going to charge me interest until the dispute is settled either way I lose. I ended up calling a bad company and INTENSE emotional anger as sleepless nights IS ALL I HAVE GOTTON FROM THESE THIEVES. Charged for 2 balances of $526.90 or $ 1053.60 and all I have to show is a dispute without resolution that charges me interest on the whole deal until this is settled at some point. DON'T USE THESE THIEVES AS I DID AND GET SCREWED.