SUBMIT A COMPLAINT

Hotwirefalse advertising

1
Y Aug 06, 2018

Yesterday I went through Hotwire and booked a hotel in old Montreal area and received a conformation with a map for the old port area, later to find when I google the hotel address it gives me a complete different area in which I booked and was given a hotel in the Festival area and not old Montreal area. I have been on the phone for 3-4 hours with supervisors in which they gave me an option to rebook but at a different price, but the thing is that I want the hotel in which I originally booked for the price I paid for since I booked everything correctly and I was given something completely different and it was not at my fault. In addition to that the supervisor had hung up on me twice already. Currently this a legal issue since it misleads your customers and giving them wrong information, and when trying to request a complaints number the supervisor refused to helped me and later hung up.
Please reach out to me soon as possible
[protected]
[protected]@hotmail.com
Thank You

Hotwire
Hotwire

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