The complaint has been investigated and
resolved to the customer's satisfaction
Hotels.comscam and lies


I am of European nationality and living in France. I have not been in the US for more than 10 years, nor do I plan to do so in the near future, and therefore I certainly won't make a hotelbooking in the US. So I was very much surprised to discover a charge on my credit card accounts from IAN Travel Services, dated 12-08-2008 for an amount of 1657, 36 in dollars, concerning a hotelbooking in the US. All my other charges are always in euro's, so I instantly presumed some form of of fraud. I called my credit card company and reported the charge as fradulent and immediately closed my account. Unfortunately, due to circumstances, there were more than 30 days past by, before I discovered the fraud, so I won't be compensated by the insurance of my credit card company.

The reason of filing my report is to make clear that, where it concerns - IAN Travel Services, you don't need to make an internet booking, in order to to be charged fraudulently and consumers should be aware that that this credit card fraud is a worlwide problem.


  • Cf
    CFunk Sep 25, 2013
    This comment was posted by
    a verified customer
    Verified customer promises the lowest rate and discounts but charged me $100 more than the hotel would have charged. They refused to match the price because I had already checked in. This site is a total scam! Makes the hotel look bad too... I was expecting a much nicer place because it was so expensive! Avoid these guys at all costs.

    0 Votes
  • Ma
    Mat C. Apr 24, 2011

    I have booked several night through in order to get the free night but after the 9th night they decided not to give me credit. I have booked hotesl three time throught them but they did not give me credit. I tired to call to the customer service. Someone in Phillipine answere the phone and tried to tell me that night I booked was not throught Once I told them that I have reservation confirmation and credit card bill they hung up on me. Same experience was repeated by three different operator. I came to the conclusion it was official policy to hang up if you do not have answers.

    0 Votes
  • Po
    Posh Jun 08, 2009

    Whoever you are I believe you have book your reservation online. Ian is an affiliate of a nd most reservation done online are Ian accounts. I also believe you have book the reservation yourself without checking all the details. Default currency of the website is in USD so you have to switch it to Euro. It is easy to pass judgement to other people but sometimes we just have to think and investigate before we assume anything.`

    0 Votes

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