Hotels.com review: Hotel discount on website not added

I booked a hotel today at Village Hotel Solihull i added in my blue light card discount which was accepted at the time and when i paid i realised it ahdnt been added so there was a clear problem with the wbsite. when I spoke to staff they were rude and unhelpful and said that you didnt offer the blue light card disocunt which is completely false as you do. They then told me to contact the credit card caompnay and i epxlained this had nothing to do with them as it is you who offers a discount not the credit card company, I spoke to Aiysha whos supervisor for gloabl escaulations and she told me to contact blue light card, i explained to her quite clearly several times that it was nothing to do with blue light card as they gave me a correct discount and the fault was at your end not theres unfprtauntely she didnt ndesrtand this and refused to put me through to anyone else, myc ollagues and i use hotels.com regularyly and im very disspaointed staff are not trained correctlya nd are rude and gove false information telling me i dont undesrtand basic english.