Menu
Login
I'm writing to express my disappointment and frustration regarding a recent hotel booking I made thru hotels.com. I believe its essential that I bring this issue to your attention to prevent similar incidents in future.
On 15 August 2023 I I made a reservation thru hotels.com at Thassos Apart Hotel Burhaniye for 1 night 3 persons. (Hotels Com Itineary
[protected]). I carefully reviewed the hotel and room details listed on your website and the photos provided gave me certain expectations about the hotel and the room I'd be staying in. However upon arrival at my hotel around 23 hrs, I was shocked to find that the hotel and the room did not match the description and photos on hotels.com website at all.
As a result, realizing that my stay in this room would be far from comfortable I anticipated, I decided to leave immediately and stayed in another hotel.
The next day I contacted the hotel and expressed my frustration about the room offered to me vs the room I booked on hotels.com website. I was offered a free night stay at another time which I rejected given the overall condition of not only rooms but the hotel in general.
Later, I wrote a review to hotels.com but this has not been published yet and I get the "you already reviewed this hotel" message when i make a second attempt.
Desired outcome: I kindly request that you investigate this discrepancy and take the necessaary steps to ensure that the hotel descriptions and photos in your platform accurately reflect the actual conditions of the hotels and the rooms you partner with.
