The complaint has been investigated and
resolved to the customer's satisfactionResolved Hot Topic — bad service
resolved to the customer's satisfaction
I just recieved an order from HotTopic.com. My daughter had her earrings no more than 3 hours when they broke. I contacted HT and was told repeatedly that I couldn't return them for an exchange because she wore them. I could see if I was trying to return it because she didn't like them. But they were BROKEN. She just wants a new pair.