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www.hostesscakes.com
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1.0 804 Reviews

Hostess Brands Complaints Summary

6 Resolved
798 Unresolved
Our verdict: If considering services from Hostess Brands with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hostess Brands reviews & complaints 804

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Newest Hostess Brands reviews & complaints

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M
6:51 pm EDT

Hostess Brands suzy-qs

I purchased a box of Suzy-Qs at a Fred Meyer store in Scappoose, Oregon. I opened the box and went to eat one Suzy-Q. The cake was VERY stale. :-(
I opened another one, hoping that was a one-off as they are all separately packaged. Took a bite of the 2nd one. Again, the cake was VERY STALE. :-(
I am very disappointed. Your company already shrunk the size of the Suzy-Qs, yet you raised the price. Now they are stale.

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9:23 pm EDT
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Hostess Brands white fudge ding dong

We bought a box of the white fudge ding dongs at the Walmart in Union, SC yesterday the best buy date is July 18th 2018... I gave all of my kids one, and one of my daughters said hers tasted weird. She normally loves them. I took it and checked it out. It had a very unpleasant smell, felt kind of slimy, and it tasted bad. I assume it could be molded. This could make a child or anyone pretty sick.

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J
10:29 pm EDT

Hostess Brands cherry pies

I bought 2 cherry pies from the 99 cent store and they were the worst pies I have ever eaten, they were soft and doughy. I usually get them from qt and they have more of a crunch to them. They should not be selling those pies. Something needs to be done about this and I also should get my money back. I think since hostess got taken over by someone else it has went down hill. What a shame I use to love hostess.

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S
11:23 am EDT

Hostess Brands cinnamon sugar crunch donuts

I am extremely pissed off! My children where eating a bag of your doughnuts and as they are finishing them my four yr old brings me a chewed up moldy doughnut!

We dont usually by the doughnuts unless its hunting season, and now we will never by them again.

I would really hope there are people examaning the ending products before they are packaged and sold!

My kids are 4 yrs old and 10 months i hope for the sake of the company no one gets ill!

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D
10:50 am EDT
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Hostess Brands powdered donettes

Bought these bag of doughnut in Memphis 6/16/2018 at a Walgreens. They taste terrible. I buy these at home all the time in IL and never experienced this. I do have a nut allergy and after eating two of these I did experience a slight reaction in mouth as I do with nuts. Only nuts a lot worse. I stopped eating them. The taste is horrible, i can't explain.
July 6, 2018
F [protected] 122 00:45 D1
Thank you
Debra Mendenhall
[protected]@gmail.com

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J
1:03 pm EDT
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Hostess Brands hostess cupcakes

Hello,

I recently purchased a box of cupcakes from a Food Basics in Niagara Falls, ON. The box was sealed when purchased however once opened and after eating one sealed cupcake. I discovered that every other cupcake had the plastic wrapping broke/ripped open excluding one. Not sure how this is possible when the box was seal when I purchased it. I want to make sure nothing was tampered with and I am not in any danger as I am pregnant. Bar CodeL [protected] 6. Stamped on the front of the box is the numbers [protected] [protected] Best Before 2018SE23 B.

Can you please look into this and advise as I am extremely scared and concerned. I have never encountered this and am PREGNANT.

Please get back to me ASAP. Email: [protected]@gmail.com

Thank you.

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M
7:47 am EDT

Hostess Brands suzyq's hotess brands, llc. kansas city, mo

I purchased a box of SuzyQ's on June 9th 2018. I opened one, slit it to share. Very dry cake and the cream in the middle thick, hard and heavy. I checked the expiration date. July 21 2018.
If it's stale a month before This was the # on box date, how stale will it be in a month?
Returning these to the store today. Go back to the original recipe.
My husband and I are both in our mid 40's and remember how good Hostess products used to be. Cake was moist, chocolatey and white fluffy cream in middle. Never once was the product stale while growing up.
I hope the people responsible for quality control will listen to all the complaints.
Being an owner of a businesses, we know the importance of customer service.
Without quality and service, you will loose the business.
This was the # on box
JUL 21 2018
F [protected] 137 18:34 L11

I hope you realize I would not take this much time to complain about something and give as much detail as I have if there wasn't a real problem. I hope I hear back from you. If I don't then I know how serious you are about taking care of your customers and producing a quality product.

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A
3:21 pm EDT

Hostess Brands donettes

I bought a bag of double chocolate flavored mini donuts. UPC no
[protected] 7
Date Jul 16 2018
F [protected] 132 11:16
Bought on June 7, 2018 at walmart in Pinellas Park, Florida.
Donuts were all stuck together kinda like melted together and then put on shelf to be sold.. Flavor wasn't the best either. My daughter wouldn't even eat them because of this.

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S
2:39 pm EDT

Hostess Brands twinkies

We buy tweekies every week since my children can't go without them lol
We buy 5 boxes per week on Fridays
On May 26st 2018 we bought them from market basket in attleboro mass this was the first time I ever ever seen tweekies moldy all 5 boxes we brought back to the store and the manager was very rude and refused to exchange or refund them we have just filed a complaint with market baskets corp. Office about there management but just want you to no the issue we had yes we will always continue buying your products as my children will not go wiith out then . We did throw them in trash so I don't have theexp. Date or bar code sorry
Thank you
William Silva
Small time daycare center
4 third street
Providence r.i.
02906

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E
10:33 pm EDT

Hostess Brands powdered mini donuts/donettes

I bought a bag at my local gas station and when I opened the package I noticed they didn't smell right, so I immediately looked at the expiration date. They aren't set to expire for another week, so I ignored the smell and ate one. They taste extremely expired and not good at all. The worst donut I have ever had, which is slightly upsetting. I was hoping to be extremely satisfied like I have been ever other time, but this makes me never want to buy another bag again.

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4:18 pm EDT

Hostess Brands twinkies/ding dong variety pack 32 count

I just purchased the 32 count variety pack today. Disappointed when I opened the box and found the interior boxes smashed. When purchasing a large box with smaller boxes inside, they should be perfect. This is damage obviously done at the factory. I am requesting that your company makes it right. I have pictures of the damage and also the UPC.

Thank you

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12:42 pm EDT
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Hostess Brands hoho’s

I just bought a box of HoHo's and sooo disappointed. I don't buy a lot of hostess products, but when I do I have been satisfied with it. Today not so much. The filling is all crumbly and very distasteful. I would send a photo but this sight doesn't allow it. Information as follows: best by Jun 15, 2018; F 04 11. 23000 101 1353; code 8 88109 11006 2. I'm hoping that this was a fluke and I'm the future will only taste better. Thank you.

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9:23 am EDT
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Hostess Brands ho ho's

Bought a box of Hostess Ho Ho's with ex date of 6-14-2018. This product was horrible. So very dry. To buy a product that was not only very dry but much smaller than it use to be and they aren't cheap, is upsetting. Extremely dissatisfied. Why does my complaint have to be 350 words or it may not get attention. I stated the facts, pure and simple. Another reason for disappointment. There 389 words

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8:51 pm EDT

Hostess Brands peanut butter ho hos

I bought a ten package box and the majority of them werent sealed the whole way. I didnt notice at first until I tried to bite into one and it was rock hard. I really enjoy the hostess products i hope its not an issue ive never had that problems before. Thanks for your time. Oh I guess I have to write some more. Well the few that were sealed right were delicious thank you

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O
6:49 am EDT

Hostess Brands suzyq's

I purchased a box of SuzyQ's yesterday, May 20. My husband and I opened one, slit it to share. Very dry cake. I checked the expiration date. June 28 2018.
If it's stale a month before expiration date, how stale will it be in a month?
Returning these to the store today.
My husband and I are both in our mid 60's and remember how good Hostess products used to be. Never once was the product stale while growing up.
I hope the people responsible for quality control will listen to all the complaints.
Being owners of two businesses, we know the importance of customer service.
Without quality and service, you will loose the business.

F [protected] 114 11:43 L12 This was the # on box

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2:57 pm EDT
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Hostess Brands stale bread with erroneous expiration date

Yesterday I bought a loaf of Hostess white bread. When I opened it, the bread was stale. I checked the best by date and it said it was good till June 27th, 2018. Today is May 18th, 2018. If it is stale now then how can it be fresh in approx. 5 weeks? Does bread last 5 weeks? The code is F04238400113L 10:10. There was definitely some kind of mix up with quality control at your plant. I got stuck with stale bread because of it. I want a refund or compensation or I will never buy again.

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E
3:04 pm EDT

Hostess Brands hostess donettes

I purchased a small package of Hostess donettes, upon opening and driving down the road on our trip I had to pull over to spit out the product. It was like someone poured perfume on the donettes. I checked the date they were good till 6/21/18, the bar code 8810905004. I am requesting for my trouble coupons for free hostess items thank you very much

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9:23 pm EDT

Hostess Brands hostess cakes

I am very disappointed in the quality of Hostess products today. When I was younger I could not get enough of them. the cakes were moist and a very good size. Now the cakes are extremely tiny and the cakes are dry and taste very processed. I will grant you that king Dons were always on the dry side so not sure why that is. They have gotten so bad over the years that i seldom buy them anymore. They simply are not a good buy for the quality anymore. Please consider going back to they way things used to be. Thank you for taking the time to read this.

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8:07 pm EDT

Hostess Brands hostess brownies with butterfinger

I bought these hoping to have some Butterfinger bits on a brownie and I was sorely mistaken. They have no bits or Butterfinger taste whatsoever. This was really disappointing to someone who gets alot of Hostess products. If you plan on making a product that boasts having some kind of topping it would be nice to have some of that topping on it or at least an attempt to put it on there.

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1:51 am EDT
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Hostess Brands the new improved suzy qs

Ok ifirst tried hostess suzy qs at my grandma and grandpas back in the 70s and iloved them ever sence until 2days ago when ipurchased a 3dollar box of them from save alot on truman rd kansas city ididnt read tje upper rite coo rner saying it had been improved until itook abite of one it was like tasting straight corn syrup it was awful the hole box tasted like that it ifound it to be the worst cupcake ive ever eaten and ifor sure wont be buying them anymore and will probly have to say somthing to my 5000 fb freinds now ihave tried the banana twinkies and found there pirty good but ialso wonder why the banana flip was not around anymore that was the ultiment. Snack cake in my opinion and now its just a poorly filled twinkie thats not good thank u for the time

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Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

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