Horizon Hobby review: Tower hobbies/horizon hobbies shipping lies

July 28 i came across a sale on tower hobbies site that had me breaking out the credit card. 3s Arrma Vendetta after all was said and done $174 ! killer deal and glad to have caught it even if i didnt need to spend the money. A short while later, i get notification that my order had shipped. the next 2 months were the most painful ive ever had trying to get a call in , a thing of the past with them as they are "happy to help with online chat " that was hardly ever more than the "virtual assistant " that only assisted in pushing my blood pressure to the limits of good health. then the few times i ever got a person (i think) they either disconnected ever so conviently or gave me some delay usually ending with we'll get back to you tuesday and other bs. finally September 11, i get told that unfortunately my order was in a group of orders that , well , just didnt get shipped, only said they were shipped. all lies. we are so sorry heres some useless credit points that youll never get to use on anything as our way of saying, go [censored] yourself because we just [censored]ed you and think you might enjoy a turn. pardon my angry language but this has been the absolte worse e-buying experience of my life and i have dealt with alibaba express.