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DX Sabers
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DX Sabers Complaints Summary

1 Resolved
13 Unresolved
Our verdict: If considering services from DX Sabers with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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DX Sabers complaints 14

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In my OPINION I would tell everyone that is looking to buy a lightsaber: DO NOT EVER PURCHASE ANYTHING FROM DX SABERS. I made my initial purchase on May 25 of 2023. I was told the saber will be shipped in 7-10 days. I was then informed that the shipping time would be increased by 2 more weeks. The 2 weeks went by and I did not receive any updates from Dx...

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Buyer Beware. One need only search google, Reddit, and YouTube to see dozens of similar experiences. Purchased a NeoPixel Dark Saber August 25th at Botcon from DX Sabers - Paid $424 via square. Asked if they could ship it to me since I had other stuff to carry home. They pleasantly agreed to do so. Botcon was amazing as always, but this is about my journey...

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DX Sabers I purchased an item from DX Sabers on December 24

I purchased an item from DX Sabers on December 24. It was 237.49$ and the order number was #***.I received one confirmation email to my other email *** They told me it would take 2-6 weeks to arrive. I waited longer than the given ETA but they never delivered or reached out, so I contacted them on their official Instagram page and their customer support email to get an updated ETA. I told them if they take much longer Id like to get a refund. I was then told that I could only get a refund once I received the item. But months later I still had not received the item and no other information, still unable to get a refund by their own logic. At this point I was my money back and they need some kind of consequence because Im not the only one theyre doing this to. I have screenshots of all of my interactions and well as other peoples similar experience.

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T. Von
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Saber was purchased 5/19. Did not receive until 12/22. Was suppose to get an additional saber and *** crystal due to a spring time promo code. (Did not receive with order). Purchase price 249.99 with free shipping. After several emails, several delays, and lack of communication, delivery was promised Several times with no follow through. One saber was delivered. The saber does not charge or work. No instructions were provided. Can provide emails sent and received per request.

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V. Hoeger
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I purchased products from them in April and as of Dec 2021 they have not arrived. The estimated time of arrival was 3-6 weeks. I have spoken with their customer service and they will not refund my money. They still insist that the shipment is coming AND provided tracking, however as of late august the shipment has yet to actually ship

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L. Beer
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Order #*** BASE LIT MYSTERY BOX *** COLOR: *** GREEN $0.00 USD Qty: 1 $0.00 USD GRIEVOUS MYSTERY GRAB BAG *** HILT TYPE: NEOPIXEL 11+ COLORS $599.99 USD Qty: 1 $599.99 USD Subtotal:$599.99 USD Coupon Code (***):$0.00 USD Shipping:$0.00 USD Tax:$33.60 USD Grand Total:$633.59 USD Order details Order total:$633.59 USD Date placed:Nov 12th 2021 GRIEVOUS MYSTERY GRAB BAG DX SABERS Availability: DELIVERED IN 2-6 WEEKS No communication after placing my order and no updates had me worried I had been scammed by a shady business. I tried contacting them many times and they finally responded, after making a post on their social media which they promptly deleted, 5 weeks after my order was placed saying it was updated and would be shipped. Now another month later I'm still waiting, no delivery and after asking for a refund they sent me an order update claiming they were shipping the products and couldn't issue a refund. But as to no surprise when I called *** they didn't have any package and its over a week later now. I'm asking for a refund of my money being I haven't received anything and were coming up on almost 10 weeks later. They are claiming they cannot refund me and have to ship the product to me so I can ship it back to be refunded for some reason when they still have the product not even made. I would just like my money back. I'm worried about it just disappearing to a shady business. I'm also more worried about them doing this to others being they get rid of any bad reviews or truthful words said against them over all platforms of social media and the internet.*** (*** Ground)I have the recording from *** I just couldn't upload it. Happy to email. They won't issue a refund and are claiming to be finishing the order. The pictures are an up to date accord of what's transpired and I also have a recoding of their website I couldn't upload as well.

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E. Weber
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My husband ordered some one *** light saber on 4/23 and two youngling light sabers on 8/26. We received the *** saber on 1/3/2022 after being told on multiple occasions there were issues with supply. We okay with this since this was something my husband had been wanting for some time. We sent pictures and videos of how the Maul saber was deliver to us and the quality of product we received. He was very upset about how both were in poor condition for spending $427.49 for just the *** saber. We still have yet to receive the two youngling sabers that were $169.98 total. Tracking that was provided for the youngling sabers doesn't even show that it was shipped out yet. An email was sent to customerservice@dxsabers.com on 1/3/2022 outlining the situation and condition we received the Maul saber and my husbands request for a refund for both sabers since he was very upset and disappointed with the company. We received a response on 1/4/2022 stating that they were going to rectify the concerns and issue replacements. My husband reached back out saying he did not wish to have them replaced and was requesting a refund. Since then we have not received any responses with solutions just responses that they were out of office due to taking mental days off of work or no responses at all.

Is DX Sabers legit?

Our verdict: Complaints Board rates DX Sabers highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 7% resolution rate for complaints about DX Sabers raises questions. Diligently reviewing DX Sabers's client feedback and resolution practices is recommended for those considering DX Sabers's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

DX Sabers earns 83% level of Trustworthiness

Excellent Trust Notice: DX Sabers near-perfect at 83% trust. Use with confidence, maintaining usual caution.

Dxsabers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows DX Sabers website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Dxsabers.com you are considering visiting, which is associated with DX Sabers, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for DX Sabers have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Dxsabers.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • DX Sabers's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 7% of 0 complaints being resolved.
  • Dxsabers.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dxsabers.com may offer a niche product or service that is only of interest to a smaller audience.
  • DX Sabers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
  • We found that DX Sabers website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
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DX Sabers I placed an order with DX Sabers on February 7 for a "***" lightsaber for my 13-year old son

I placed an order with DX Sabers on February 7 for a "***" lightsaber for my 13-year old son. The cost was $299.99. They billed my credit card, sent an email receipt (which I have), and promised 2-6 weeks delivery. My son paid me this money using his birthday and Christmas money saved for two years; he was very excited. I followed up via email to their customer service email on March 26, about 7 weeks after my order, requesting a status update. A customer service rep responded with an apology claiming COVID disrupted their business, but that my order would be shipped soon. I followed up again via email on April 13 asking for a status update. It was 9 weeks since my order. I have received no response to this email. I have not received delivery and believe the business has stolen my son's money. After looking online, this business has been party to many fraudulent sales and is deceiving consumers, targeting kids (and unwitting parents).

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N. Eichmann
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I ordered a replica light saber (like seen in *** movies) from a site called DXSABERS.COM on January 7. I have followed up numerous times in email and received responses like we are having trouble with suppliers and it will ship in two weeks but they still have not shipped. I requested a refund but received a response that it could only be refunded as store credit because funds were used to invest in making product. Unfortunately, I gave them the benefit of doubt for several months due to COVID, but now my credit card company has indicated the transaction is too old to file a claim.Here is a summary of the order:Order Confirmed: #*** Thank you for your order at DX SABERS. Once your package ships we will send you a notification email, and you can expect your DX SABER to be delivered earlier than or between 2-6 weeks at the absolute maximum. Your order confirmation is below.Order Number: #*** (placed on January 7 at 8:28 AM ET) BILLED TO:SHIPPING TO:*** Saint Johns, FL, *** United States CC: XXXX-*** Saint Johns, FL, ***United States *** FREE SHIPPING! Order Summary ITEMQTYUNIT PRICESUBTOTALSALES TAX THE *** DOUBLE V2 *** NEOPIXEL 11+ COLORS / SILVER DIRINIUM1$449.99$449.99$25.47 6.00% Item Subtotal Shipping & Handling Discount Savings Sales Tax TOTAL $449.99 $0.00 -$22.50 $24.20 $427.49 Discounts PROMO CODE***$22.50 https://www.dxsabers.com

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T. Gibson
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They refuse to pay me my money back I bought a product from them 7 months ago instead they are using my money to pay for their wedding, they keep telling me they will send it in a month in 2 weeks over and over again, they just refuse to pay me my order number is ***. They say they don't have money but they are posting on the internet going to comic con, selling product, traveling they have money to refund me!

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F. Gottlieb
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I purchased a lightsaber from DX Sabers on 3/18 (order #***) for $284.99. My confirmation email said to expect the saber to be delivered "earlier than or between 2-6 weeks at the absolute maximum." After I had not received the saber by the end of six weeks, I emailed the company on 4/29. The a company representative (Brianne S) replied to me the same day and claimed that the old suppliers had "sabotaged" them and did not send enough supplies. I was told to expect the saber "in about a month." It was also mentioned in the email that if I wanted a refund, I had to wait until I received the saber and then send it back to them. After still not receiving the saber after more than a month (and never receiving any other communication from the company about the delay during this time), I emailed the company again on 6/25. I requested a refund at that time and said that if they were unable to give me a refund, I would be contesting the charge on my credit card. I got a reply on 6/28 and yet again was told that the suppliers had "sabotaged" DX Sabers by stealing $54,000 in products from them. I was told to expect to have the saber "in a week or two." They again said that in order to get a refund, I had to wait until I received the saber and send it back to them; only then could they process my refund. I replied on 6/30 and said I would wait until the end of July to get my saber and if I hadn't received it by then, I would contest the charge. It is now 11/19 and I still have yet to receive the saber. Due to life circumstances, I forgot to contest the charge in July but I will be contesting the charge today. I sent an email to the company today informing them that I would be contesting the charge and filing a complaint with the Complaintsboard.com. Upon investigation, I saw there were numerous complaints very similar to mine. (I tried uploading supporting documents but the upload function was not working for me.)

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P. Gorczany
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I ordered an item on 8/27. The item was also listed on *** with 3 day shipping available. I contacted the merchant again on 9/27 inquiring about a shipping date. I was told the parts would be arriving in November and I would get tracking info. Again I contacted the merchant on 11/19 and was then told it would be sometime December. At this point I asked the merchant of they planned on filling my order or not. I also asked if I needed to look into help getting my order refunded. I have been very patient but I want my items or my refund issued. 3 months is a little ridiculous.

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DX Sabers I ordered a lightsaber through DX Sabers on January 2nd of 2021

I ordered a lightsaber through DX Sabers on January 2nd of 2021. They told me the product would be delivered within 2 - 6 weeks. I am still to this day waiting on that product I paid 299.99 for. Ive been DMing them on ***. Emailing customer service and when I do get responses they're saying how they're still waiting on parts to assemble because our old distributors tried to sabotage us. A few days ago I send a final email demanding a refund because I'm tired of being told Ill receive a product. Their *** account runner advised me not to have any attitude otherwise they'll ship it slower. They also said "We've indicated numerous times that your saber is assembled and waiting to be shipped" which is also false. They have told me they do not do refunds before the order ships out. That once I get the product I have to ship it back for a refund. I would like them to refund my 299.99 and make sure NO ONE has to go through these games. No way to run a business.

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N. Schuppe
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My daughter (13) ordered a product from DX Sabers Feb 8, 2021. This company has continued to push out delivery date and has now become unresponsive. They took my daughters money ($449.99) and I would like either the product delivered ASAP or a full refund. I have had multiple emails with them, tried to contact them on *** and Instagram and left them a voicemail as well.

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A. Daniel
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Sent back a saber from the company in March for a repair, and was told that the saber would be finished and returned in a few weeks. It has been over six months since I returned the saber. Whenever I would ask for an ETA, I would be told that it would be at the end of that month, and sadly that has never worked out. They now have stopped responding to me.

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B. Dare
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Date: January 17th at 4:05PM ET Amount paid: $429.99 Order ID: #*** Hello,I am making this report as it has been nearly a year since the purchase date and the promised delivery time was "2-6 weeks at the absolute maximum" and yet I have still not received the product or a refund to this day. I have contacted their support page and have had back to back emails from the company and myself attempting to resolve this issue, however, they are just giving me the run around at this point and have stopped replying to my emails entirely. They refuse to refund me the money since the product hasn't shipped and I can't ship it back, yet won't ship me the product in the first place. At first I was understanding as I was given a sob story on how they were screwed by their manufacture and that it was causing delays which I stupidly took as an honest truth and it has became very clear this was just a scam. I am hoping to recover the scammed money as I know I will never get the product at this point.

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M. Hermann
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On August 12th, I placed an order with DX Sabers. Their website guarantees delivery within 2-6 weeks of ordering and since the order was a gift for a friends birthday, they promised me via email that it would arrive by October 6th. A few weeks passed and my order still hadnt shipped. I emailed several times and rarely received a reply and when I did it was blatant lies that my package would ship soon. After I emailed them consistently for weeks and got almost no replies, they finally claimed to have shipped my package and sent me a tracking number. That was now a full month ago and my package hasnt even been scanned by *** yet. I called *** who told me that DX Sabers created a shipping label, but never actually brought my package to *** to be shipped. When I confronted them about this, their only reply was to double check my tracking which I did and it still had not been updated. That was four days ago and they have been ignoring me since. I emailed them demanding that they either ship my package or refund me for my order and they ignored the email. While it is now almost a full month after my friends birthday which I was promised the package would arrive by, I would still like to actually receive the package and if possible I would like a partial refund given the awful service Ive received and the fact that I didnt get to give the gift to my friend on his birthday. I can provide screenshots of emails in which they promised delivery by October 6th if that would help my case.

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DX Sabers Purchased a light saber from DX Sabers on 12/27

Purchased a light saber from DX Sabers on 12/27. Order number ***. Total cost $199.99. The order is in my daughter's name, *** (I didn't put her name at the top of this claim because she is just 13). Order confirmation said, "you can expect your DX SABER to be delivered earlier than or between 2-6 weeks at the absolute maximum." I emailed on 2/9, 3/10, 4/15, 4/23, 6/7, 6/15, 6/19, 7/18, 8/4, 8/24. They have been good at replying, but they keep saying they have supplier delays and they're being sabotaged and they're a small family business doing their best. They will not issue a refund. They say, "If you would like a refund you just need to wait until the saber arrives and then send it back to us. Once we receive it then we will issue the refund immediately for you." Then they said we could cancel for store credit. This is unacceptable and very sad when you think of the 13 year old that spent every ounce of her Christmas money on this order.

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L. Sauer
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Purchased a light saber from DX Sabers on 12/27. Order number ***. Total cost $199.99. The order is in my daughter's name, *** (I didn't put her name at the top of this claim because she is just 13). Order confirmation said, "you can expect your DX SABER to be delivered earlier than or between 2-6 weeks at the absolute maximum." I emailed on 2/9, 3/10, 4/15, 4/23, 6/7, 6/15, 6/19, 7/18, 8/4, 8/24. They have been good at replying, but they keep saying they have supplier delays and they're being sabotaged and they're a small family business doing their best. They will not issue a refund. They say, "If you would like a refund you just need to wait until the saber arrives and then send it back to us. Once we receive it then we will issue the refund immediately for you." Then they said we could cancel for store credit. This is unacceptable and very sad when you think of the 13 year old that spent every ounce of her Christmas money on this order.

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S. Mayer
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I ordered a Saber from DX sabers on May 5th for 284.99. I was told the saber would ship in 2-6 weeks. It is now September. They have done nothing but delay, and refused to refund. Now they are full on ghosting not replying and deleting my comments on social media. I'm not trying to be nasty or rude, I just need a resolution. They are now saying kind customers will be shipped too first. I'm very upset that they are not working to resolve my issue promptly. I have now cited the *** website and their guidelines surrounding prompt shipping or refund and how DX sabers has violated them. Those articles will be attached. I'm very unhappy with how I have been treated and would like resolution after 4 months of waiting.

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S. Koch
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I purchased an item from DX Sabers on December 24. It was 237.49$ and the order number was #***.I received one confirmation email to my other email *** They told me it would take 2-6 weeks to arrive. I waited longer than the given ETA but they never delivered or reached out, so I contacted them on their official Instagram page and their customer support email to get an updated ETA. I told them if they take much longer Id like to get a refund. I was then told that I could only get a refund once I received the item. But months later I still had not received the item and no other information, still unable to get a refund by their own logic. At this point I was my money back and they need some kind of consequence because Im not the only one theyre doing this to. I have screenshots of all of my interactions and well as other peoples similar experience.

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M. Kuhn
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I ordered a *** Legacy lightsaber from this company on 04/08, received a confirmation email that the order was processed, my card was charged, but never received a tracking information email or the actual product. Paid $399.99 for this, and was continuously promised it being sent out by a certain date, which never happened. I have sent 6 emails in the past week requesting a refund, all of which have been ignored. Many other emails were sent between April and now, many of which were answered with dishonest answers. How this company is still in business dumbfounds me, I would just like my money back for a product that will never even be shipped.

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DX Sabers Date: January 17th at 4:05PM ET Amount paid: $429.99 Order ID: #*** Hello,I am making this report as it has been nearly a year since the

Date: January 17th at 4:05PM ET Amount paid: $429.99 Order ID: #*** Hello,I am making this report as it has been nearly a year since the purchase date and the promised delivery time was "2-6 weeks at the absolute maximum" and yet I have still not received the product or a refund to this day. I have contacted their support page and have had back to back emails from the company and myself attempting to resolve this issue, however, they are just giving me the run around at this point and have stopped replying to my emails entirely. They refuse to refund me the money since the product hasn't shipped and I can't ship it back, yet won't ship me the product in the first place. At first I was understanding as I was given a sob story on how they were screwed by their manufacture and that it was causing delays which I stupidly took as an honest truth and it has became very clear this was just a scam. I am hoping to recover the scammed money as I know I will never get the product at this point.

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DX Sabers My husband ordered some one **** light saber on 4/23 and two youngling light sabers on 8/26

My husband ordered some one *** light saber on 4/23 and two youngling light sabers on 8/26. We received the *** saber on 1/3/2022 after being told on multiple occasions there were issues with supply. We okay with this since this was something my husband had been wanting for some time. We sent pictures and videos of how the Maul saber was deliver to us and the quality of product we received. He was very upset about how both were in poor condition for spending $427.49 for just the *** saber. We still have yet to receive the two youngling sabers that were $169.98 total. Tracking that was provided for the youngling sabers doesn't even show that it was shipped out yet. An email was sent to [protected]@dxsabers.com on 1/3/2022 outlining the situation and condition we received the Maul saber and my husbands request for a refund for both sabers since he was very upset and disappointed with the company. We received a response on 1/4/2022 stating that they were going to rectify the concerns and issue replacements. My husband reached back out saying he did not wish to have them replaced and was requesting a refund. Since then we have not received any responses with solutions just responses that they were out of office due to taking mental days off of work or no responses at all.

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DX Sabers On August 12th, I placed an order with DX Sabers

On August 12th, I placed an order with DX Sabers. Their website guarantees delivery within 2-6 weeks of ordering and since the order was a gift for a friends birthday, they promised me via email that it would arrive by October 6th. A few weeks passed and my order still hadnt shipped. I emailed several times and rarely received a reply and when I did it was blatant lies that my package would ship soon. After I emailed them consistently for weeks and got almost no replies, they finally claimed to have shipped my package and sent me a tracking number. That was now a full month ago and my package hasnt even been scanned by *** yet. I called *** who told me that DX Sabers created a shipping label, but never actually brought my package to *** to be shipped. When I confronted them about this, their only reply was to double check my tracking which I did and it still had not been updated. That was four days ago and they have been ignoring me since. I emailed them demanding that they either ship my package or refund me for my order and they ignored the email. While it is now almost a full month after my friends birthday which I was promised the package would arrive by, I would still like to actually receive the package and if possible I would like a partial refund given the awful service Ive received and the fact that I didnt get to give the gift to my friend on his birthday. I can provide screenshots of emails in which they promised delivery by October 6th if that would help my case.

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DX Sabers On March 7th I had ordered a Light Saber from DX Sabers LLC (located in King of Prussia, PA)

On March 7th I had ordered a Light Saber from DX Sabers LLC (located in King of Prussia, PA). I received a confirmation order stating that my order has been placed and would receive another email when the order was being shipped. The order on the website stated that it would take 2-6 weeks to be shipped. I still have yet to receive an email. I have contacted the business via the email placed on their website. The woman I have been in contact with has stated that she just started working there and will contact someone else from the company as to where my order is and the status of my order. Every time I asked for an update on my order, the woman, Brianne S, would constantly email me saying she will ask for a status update and would email me in the next week. She would only email me when I reached out to her and never gave me relevant information on my order. I looked at the Complaintsboard.com website and found another email for DX Sabers. I emailed the man, Paul D, emailing him for a refund. He responded saying he can refund me my money once I receive the saber and send it back. I have yet to receive any information on where or when my saber will be coming in. I responded back saying I would like to cancel my order and a refund on the card I used, he did not answer me after that email. At this point I have no information on my order or if it is even coming in. For the future, I now know the communication coming out of this business gives you no relevant information and leaves you with more questions. I would not go back to this business for future purchases.

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DX Sabers I ordered a replica light saber (like seen in *** movies) from a site called DXSABERS.COM on January 7

I ordered a replica light saber (like seen in *** movies) from a site called DXSABERS.COM on January 7. I have followed up numerous times in email and received responses like we are having trouble with suppliers and it will ship in two weeks but they still have not shipped. I requested a refund but received a response that it could only be refunded as store credit because funds were used to invest in making product. Unfortunately, I gave them the benefit of doubt for several months due to COVID, but now my credit card company has indicated the transaction is too old to file a claim.Here is a summary of the order:Order Confirmed: #*** Thank you for your order at DX SABERS. Once your package ships we will send you a notification email, and you can expect your DX SABER to be delivered earlier than or between 2-6 weeks at the absolute maximum. Your order confirmation is below.Order Number: #*** (placed on January 7 at 8:28 AM ET) BILLED TO:SHIPPING TO:*** Saint Johns, FL, *** United States CC: XXXX-*** Saint Johns, FL, ***United States *** FREE SHIPPING! Order Summary ITEMQTYUNIT PRICESUBTOTALSALES TAX THE *** DOUBLE V2 *** NEOPIXEL 11+ COLORS / SILVER DIRINIUM1$449.99$449.99$25.47 6.00% Item Subtotal Shipping & Handling Discount Savings Sales Tax TOTAL $449.99 $0.00 -$22.50 $24.20 $427.49 Discounts PROMO CODE***$22.50 https://www.dxsabers.com

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DX Sabers My 16 yo son made a purchase from the company to buy a product called the *** order # *** on may 6th for the amount of $89.99 w/ a $10

My 16 yo son made a purchase from the company to buy a product called the *** order # *** on may 6th for the amount of $89.99 w/ a $10 coupon already applied. He communicated to the company as to the general time frame of the item to be delivered and was given the answer average wait time was 30 to 45 days. By June 6th he asked for a refund due to the product not being sent out. There was no response until June 27th that the refund would be processed and that did not happen. As of 8/15 there was a communication to the *** account via Instant messenger as to a follow up on this and fact it was way after the 45 days and the order status did have an update that it was canceled but no refund still has been issued. There was a response by the company stating that there were personal issues since this is a individually owned company and they had a baby born and the owner was sick and the fact he said my son was being a bully on social media that this had cause for him to delay the refund but that he would process this refund "next week" but it is now the end of Aug on the 31st and this still has not been refunded. There was also and Email communication to the company listed email ***@dxsabers.com asking for a follow up sent on 8/24 which has also not been responded to. This individual also stated that my son and ME were cyber bullying him which while I can not speak for my child's actions but I did provide a level headed factual communication stating that these are the facts, dates, and promises and the promises were never fulfilled and the fact that these did not happen to me is not bullying by asking the satisfaction of either the paid for item or the refund as promised on more then one occasion or we would take this up with the Complaintsboard.com to which he asked that we did not.

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DX Sabers Order #*** BASE LIT MYSTERY BOX *** COLOR: *** GREEN $0.00 USD Qty: 1 $0.00 USD GRIEVOUS MYSTERY

Order #*** BASE LIT MYSTERY BOX *** COLOR: *** GREEN $0.00 USD Qty: 1 $0.00 USD GRIEVOUS MYSTERY GRAB BAG *** HILT TYPE: NEOPIXEL 11+ COLORS $599.99 USD Qty: 1 $599.99 USD Subtotal:$599.99 USD Coupon Code (***):$0.00 USD Shipping:$0.00 USD Tax:$33.60 USD Grand Total:$633.59 USD Order details Order total:$633.59 USD Date placed:Nov 12th 2021 GRIEVOUS MYSTERY GRAB BAG DX SABERS Availability: DELIVERED IN 2-6 WEEKS No communication after placing my order and no updates had me worried I had been scammed by a shady business. I tried contacting them many times and they finally responded, after making a post on their social media which they promptly deleted, 5 weeks after my order was placed saying it was updated and would be shipped. Now another month later I'm still waiting, no delivery and after asking for a refund they sent me an order update claiming they were shipping the products and couldn't issue a refund. But as to no surprise when I called *** they didn't have any package and its over a week later now. I'm asking for a refund of my money being I haven't received anything and were coming up on almost 10 weeks later. They are claiming they cannot refund me and have to ship the product to me so I can ship it back to be refunded for some reason when they still have the product not even made. I would just like my money back. I'm worried about it just disappearing to a shady business. I'm also more worried about them doing this to others being they get rid of any bad reviews or truthful words said against them over all platforms of social media and the internet.*** (*** Ground)I have the recording from *** I just couldn't upload it. Happy to email. They won't issue a refund and are claiming to be finishing the order. The pictures are an up to date accord of what's transpired and I also have a recoding of their website I couldn't upload as well.

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DX Sabers I purchased a lightsaber from DX Sabers on 3/18 (order #***) for $284.99

I purchased a lightsaber from DX Sabers on 3/18 (order #***) for $284.99. My confirmation email said to expect the saber to be delivered "earlier than or between 2-6 weeks at the absolute maximum." After I had not received the saber by the end of six weeks, I emailed the company on 4/29. The a company representative (Brianne S) replied to me the same day and claimed that the old suppliers had "sabotaged" them and did not send enough supplies. I was told to expect the saber "in about a month." It was also mentioned in the email that if I wanted a refund, I had to wait until I received the saber and then send it back to them. After still not receiving the saber after more than a month (and never receiving any other communication from the company about the delay during this time), I emailed the company again on 6/25. I requested a refund at that time and said that if they were unable to give me a refund, I would be contesting the charge on my credit card. I got a reply on 6/28 and yet again was told that the suppliers had "sabotaged" DX Sabers by stealing $54,000 in products from them. I was told to expect to have the saber "in a week or two." They again said that in order to get a refund, I had to wait until I received the saber and send it back to them; only then could they process my refund. I replied on 6/30 and said I would wait until the end of July to get my saber and if I hadn't received it by then, I would contest the charge. It is now 11/19 and I still have yet to receive the saber. Due to life circumstances, I forgot to contest the charge in July but I will be contesting the charge today. I sent an email to the company today informing them that I would be contesting the charge and filing a complaint with the Complaintsboard.com. Upon investigation, I saw there were numerous complaints very similar to mine. (I tried uploading supporting documents but the upload function was not working for me.)

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CathyApproved
Weinheim, DE
Oct 25, 2023 12:23 am EDT
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Ordered a lightsaber on the 09th of October 2023!

I bought a lightsaber from "DX Sabers.com" on the 9th of October but still didn't get any notification on shipping or something like that.

I contacted them via email and via their Instagram on the 15th of October 2023 but they refuse to answer me.

I paid 277$ for the item.

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Overview of DX Sabers customer experience

DX Sabers is a company that has received numerous consumer complaints regarding poor customer service and subpar product quality. Many customers report that their products arrived with missing pieces, defective parts, or broken components. Some also complain about the delayed shipping time and poor communication from the company in resolving such issues. The poor quality of the products, coupled with poor customer service, makes customers feel that they wasted their money on a product that didn't meet their expectations. This company's reputation is questionable, and customers should proceed with caution while considering purchasing products from DX Sabers.
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DX Sabers contacts

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+1 (215) 485-8711

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www.dxsabers.com

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