DX Sabers
reviews and complaints

I purchased an item from DX Sabers on December 24. It was 237.49$ and the order number was #***.I received one confirmation email to my other email *** They told me it would take 2-6 weeks to arrive. I waited longer than the given ETA but they never delivered or reached out, so I contacted them on their official Instagram page and their customer support email to get an updated ETA. I told them if they take much longer Id like to get a refund. I was then told that I could only get a refund once I received the item. But months later I still had not received the item and no other information, still unable to get a refund by their own logic. At this point I was my money back and they need some kind of consequence because Im not the only one theyre doing this to. I have screenshots of all of my interactions and well as other peoples similar experience.

I placed an order with DX Sabers on February 7 for a "***" lightsaber for my 13-year old son. The cost was $299.99. They billed my credit card, sent an email receipt (which I have), and promised 2-6 weeks delivery. My son paid me this money using his birthday and Christmas money saved for two years; he was very excited. I followed up via email to their customer service email on March 26, about 7 weeks after my order, requesting a status update. A customer service rep responded with an apology claiming COVID disrupted their business, but that my order would be shipped soon. I followed up again via email on April 13 asking for a status update. It was 9 weeks since my order. I have received no response to this email. I have not received delivery and believe the business has stolen my son's money. After looking online, this business has been party to many fraudulent sales and is deceiving consumers, targeting kids (and unwitting parents).

I ordered a lightsaber through DX Sabers on January 2nd of 2021. They told me the product would be delivered within 2 - 6 weeks. I am still to this day waiting on that product I paid 299.99 for. Ive been DMing them on ***. Emailing customer service and when I do get responses they're saying how they're still waiting on parts to assemble because our old distributors tried to sabotage us. A few days ago I send a final email demanding a refund because I'm tired of being told Ill receive a product. Their *** account runner advised me not to have any attitude otherwise they'll ship it slower. They also said "We've indicated numerous times that your saber is assembled and waiting to be shipped" which is also false. They have told me they do not do refunds before the order ships out. That once I get the product I have to ship it back for a refund. I would like them to refund my 299.99 and make sure NO ONE has to go through these games. No way to run a business.

Purchased a light saber from DX Sabers on 12/27. Order number ***. Total cost $199.99. The order is in my daughter's name, *** (I didn't put her name at the top of this claim because she is just 13). Order confirmation said, "you can expect your DX SABER to be delivered earlier than or between 2-6 weeks at the absolute maximum." I emailed on 2/9, 3/10, 4/15, 4/23, 6/7, 6/15, 6/19, 7/18, 8/4, 8/24. They have been good at replying, but they keep saying they have supplier delays and they're being sabotaged and they're a small family business doing their best. They will not issue a refund. They say, "If you would like a refund you just need to wait until the saber arrives and then send it back to us. Once we receive it then we will issue the refund immediately for you." Then they said we could cancel for store credit. This is unacceptable and very sad when you think of the 13 year old that spent every ounce of her Christmas money on this order.

Date: January 17th at 4:05PM ET Amount paid: $429.99 Order ID: #*** Hello,I am making this report as it has been nearly a year since the purchase date and the promised delivery time was "2-6 weeks at the absolute maximum" and yet I have still not received the product or a refund to this day. I have contacted their support page and have had back to back emails from the company and myself attempting to resolve this issue, however, they are just giving me the run around at this point and have stopped replying to my emails entirely. They refuse to refund me the money since the product hasn't shipped and I can't ship it back, yet won't ship me the product in the first place. At first I was understanding as I was given a sob story on how they were screwed by their manufacture and that it was causing delays which I stupidly took as an honest truth and it has became very clear this was just a scam. I am hoping to recover the scammed money as I know I will never get the product at this point.

My husband ordered some one *** light saber on 4/23 and two youngling light sabers on 8/26. We received the *** saber on 1/3/2022 after being told on multiple occasions there were issues with supply. We okay with this since this was something my husband had been wanting for some time. We sent pictures and videos of how the Maul saber was deliver to us and the quality of product we received. He was very upset about how both were in poor condition for spending $427.49 for just the *** saber. We still have yet to receive the two youngling sabers that were $169.98 total. Tracking that was provided for the youngling sabers doesn't even show that it was shipped out yet. An email was sent to [protected]@dxsabers.com on 1/3/2022 outlining the situation and condition we received the Maul saber and my husbands request for a refund for both sabers since he was very upset and disappointed with the company. We received a response on 1/4/2022 stating that they were going to rectify the concerns and issue replacements. My husband reached back out saying he did not wish to have them replaced and was requesting a refund. Since then we have not received any responses with solutions just responses that they were out of office due to taking mental days off of work or no responses at all.

On August 12th, I placed an order with DX Sabers. Their website guarantees delivery within 2-6 weeks of ordering and since the order was a gift for a friends birthday, they promised me via email that it would arrive by October 6th. A few weeks passed and my order still hadnt shipped. I emailed several times and rarely received a reply and when I did it was blatant lies that my package would ship soon. After I emailed them consistently for weeks and got almost no replies, they finally claimed to have shipped my package and sent me a tracking number. That was now a full month ago and my package hasnt even been scanned by *** yet. I called *** who told me that DX Sabers created a shipping label, but never actually brought my package to *** to be shipped. When I confronted them about this, their only reply was to double check my tracking which I did and it still had not been updated. That was four days ago and they have been ignoring me since. I emailed them demanding that they either ship my package or refund me for my order and they ignored the email. While it is now almost a full month after my friends birthday which I was promised the package would arrive by, I would still like to actually receive the package and if possible I would like a partial refund given the awful service Ive received and the fact that I didnt get to give the gift to my friend on his birthday. I can provide screenshots of emails in which they promised delivery by October 6th if that would help my case.

On March 7th I had ordered a Light Saber from DX Sabers LLC (located in King of Prussia, PA). I received a confirmation order stating that my order has been placed and would receive another email when the order was being shipped. The order on the website stated that it would take 2-6 weeks to be shipped. I still have yet to receive an email. I have contacted the business via the email placed on their website. The woman I have been in contact with has stated that she just started working there and will contact someone else from the company as to where my order is and the status of my order. Every time I asked for an update on my order, the woman, Brianne S, would constantly email me saying she will ask for a status update and would email me in the next week. She would only email me when I reached out to her and never gave me relevant information on my order. I looked at the Complaintsboard.com website and found another email for DX Sabers. I emailed the man, Paul D, emailing him for a refund. He responded saying he can refund me my money once I receive the saber and send it back. I have yet to receive any information on where or when my saber will be coming in. I responded back saying I would like to cancel my order and a refund on the card I used, he did not answer me after that email. At this point I have no information on my order or if it is even coming in. For the future, I now know the communication coming out of this business gives you no relevant information and leaves you with more questions. I would not go back to this business for future purchases.

I ordered a replica light saber (like seen in *** movies) from a site called DXSABERS.COM on January 7. I have followed up numerous times in email and received responses like we are having trouble with suppliers and it will ship in two weeks but they still have not shipped. I requested a refund but received a response that it could only be refunded as store credit because funds were used to invest in making product. Unfortunately, I gave them the benefit of doubt for several months due to COVID, but now my credit card company has indicated the transaction is too old to file a claim.Here is a summary of the order:Order Confirmed: #*** Thank you for your order at DX SABERS. Once your package ships we will send you a notification email, and you can expect your DX SABER to be delivered earlier than or between 2-6 weeks at the absolute maximum. Your order confirmation is below.Order Number: #*** (placed on January 7 at 8:28 AM ET) BILLED TO:SHIPPING TO:*** Saint Johns, FL, *** United States CC: XXXX-*** Saint Johns, FL, ***United States *** FREE SHIPPING! Order Summary ITEMQTYUNIT PRICESUBTOTALSALES TAX THE *** DOUBLE V2 *** NEOPIXEL 11+ COLORS / SILVER DIRINIUM1$449.99$449.99$25.47 6.00% Item Subtotal Shipping & Handling Discount Savings Sales Tax TOTAL $449.99 $0.00 -$22.50 $24.20 $427.49 Discounts PROMO CODE***$22.50 https://www.dxsabers.com

My 16 yo son made a purchase from the company to buy a product called the *** order # *** on may 6th for the amount of $89.99 w/ a $10 coupon already applied. He communicated to the company as to the general time frame of the item to be delivered and was given the answer average wait time was 30 to 45 days. By June 6th he asked for a refund due to the product not being sent out. There was no response until June 27th that the refund would be processed and that did not happen. As of 8/15 there was a communication to the *** account via Instant messenger as to a follow up on this and fact it was way after the 45 days and the order status did have an update that it was canceled but no refund still has been issued. There was a response by the company stating that there were personal issues since this is a individually owned company and they had a baby born and the owner was sick and the fact he said my son was being a bully on social media that this had cause for him to delay the refund but that he would process this refund "next week" but it is now the end of Aug on the 31st and this still has not been refunded. There was also and Email communication to the company listed email ***@dxsabers.com asking for a follow up sent on 8/24 which has also not been responded to. This individual also stated that my son and ME were cyber bullying him which while I can not speak for my child's actions but I did provide a level headed factual communication stating that these are the facts, dates, and promises and the promises were never fulfilled and the fact that these did not happen to me is not bullying by asking the satisfaction of either the paid for item or the refund as promised on more then one occasion or we would take this up with the Complaintsboard.com to which he asked that we did not.

Order #*** BASE LIT MYSTERY BOX *** COLOR: *** GREEN $0.00 USD Qty: 1 $0.00 USD GRIEVOUS MYSTERY GRAB BAG *** HILT TYPE: NEOPIXEL 11+ COLORS $599.99 USD Qty: 1 $599.99 USD Subtotal:$599.99 USD Coupon Code (***):$0.00 USD Shipping:$0.00 USD Tax:$33.60 USD Grand Total:$633.59 USD Order details Order total:$633.59 USD Date placed:Nov 12th 2021 GRIEVOUS MYSTERY GRAB BAG DX SABERS Availability: DELIVERED IN 2-6 WEEKS No communication after placing my order and no updates had me worried I had been scammed by a shady business. I tried contacting them many times and they finally responded, after making a post on their social media which they promptly deleted, 5 weeks after my order was placed saying it was updated and would be shipped. Now another month later I'm still waiting, no delivery and after asking for a refund they sent me an order update claiming they were shipping the products and couldn't issue a refund. But as to no surprise when I called *** they didn't have any package and its over a week later now. I'm asking for a refund of my money being I haven't received anything and were coming up on almost 10 weeks later. They are claiming they cannot refund me and have to ship the product to me so I can ship it back to be refunded for some reason when they still have the product not even made. I would just like my money back. I'm worried about it just disappearing to a shady business. I'm also more worried about them doing this to others being they get rid of any bad reviews or truthful words said against them over all platforms of social media and the internet.*** (*** Ground)I have the recording from *** I just couldn't upload it. Happy to email. They won't issue a refund and are claiming to be finishing the order. The pictures are an up to date accord of what's transpired and I also have a recoding of their website I couldn't upload as well.

I purchased a lightsaber from DX Sabers on 3/18 (order #***) for $284.99. My confirmation email said to expect the saber to be delivered "earlier than or between 2-6 weeks at the absolute maximum." After I had not received the saber by the end of six weeks, I emailed the company on 4/29. The a company representative (Brianne S) replied to me the same day and claimed that the old suppliers had "sabotaged" them and did not send enough supplies. I was told to expect the saber "in about a month." It was also mentioned in the email that if I wanted a refund, I had to wait until I received the saber and then send it back to them. After still not receiving the saber after more than a month (and never receiving any other communication from the company about the delay during this time), I emailed the company again on 6/25. I requested a refund at that time and said that if they were unable to give me a refund, I would be contesting the charge on my credit card. I got a reply on 6/28 and yet again was told that the suppliers had "sabotaged" DX Sabers by stealing $54,000 in products from them. I was told to expect to have the saber "in a week or two." They again said that in order to get a refund, I had to wait until I received the saber and send it back to them; only then could they process my refund. I replied on 6/30 and said I would wait until the end of July to get my saber and if I hadn't received it by then, I would contest the charge. It is now 11/19 and I still have yet to receive the saber. Due to life circumstances, I forgot to contest the charge in July but I will be contesting the charge today. I sent an email to the company today informing them that I would be contesting the charge and filing a complaint with the Complaintsboard.com. Upon investigation, I saw there were numerous complaints very similar to mine. (I tried uploading supporting documents but the upload function was not working for me.)