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Home Money & Insurance Honda Financial Services Paid off but not received my title over one month

Honda Financial Services review: Paid off but not received my title over one month

M
Author of the complaint
3:14 am EST
Review updated:
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This is Jinwen Yang, my information as bellow :

VIN : JHMZC5F16KC005389

ACCOUNT # [protected]

I paid off my loan on Dec 28, 2021, but I have not received my title by now, I called this number which is the only contact in web : [protected], I called at least 10 times, each time lisen the music at least 30 minutes, 2 times over 60 minutes, but never get a people pick up the phone, I want know the status of my title, but never get a people to answer me, I really disappoint with Honda, I wish I never have any business with Honda, this is the worst customer service I have ever met, I have another car Toyota, every time I will be in talk within 5 minutes, the big difference make me really disapooint with Honda, I will never recomend any friend with Honda because what I experience suck customer service, if you are a leader, please try yourseof to call [protected], see how long you can get a poeple to pick up the phone.

I just want to get back my title because I have paid off, it is over one month, I never have the chance to know what is going on, the auto voice only tell me I have paid off my loan, but never be able to know when I can get back title, please call me if someone really take customer as people, my number is [protected]

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2 comments
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S
Apr 06, 2022 2:50 pm EDT

Same situation. I called back after a month, waited for more than 60 min, and was told that my address was "insufficient". However, I confirmed the address that they have on file (which they used to mail out the title), was my exact address. I asked them that I need to bring the title to DMV within 30 days or something but then now it passed that days, I might ended up paying for the penalty or fine. They said they don't know and will resend the title using the same address. I guess all I can do is just waiting (which has been more than a month already). Not acceptable.

N
Feb 25, 2022 10:34 pm EST

Paid off my 2021 CRV. I received the title 2 weeks later no issues or problems. Title was mailed from the DMV. Most states receive title electronically from Honda Financial. Dmv issues New Title.

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91 complaints
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Honda Financial Services contacts

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1919 Torrance Blvd, California United States
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