HomeTrust Bank’s earns a 1.0-star rating from 1 reviews and 6 complaints, showing that the majority of customers are dissatisfied with banking services.
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HomeTrust Bank - failed to submit my TFSA to CRA
Up to March 5, Revenue Canada still DOES NOT HAVE my correct TFSA updated information from Oaken Financial. All banks were supposed to have submitted their TFSA information from 2024 by Feb 28, 2025! When I called Oaken customer service on Feb 27, Anne told me that 2024 TFSA information from Oaken should have been sent to CRA mid-end of Feb this year. Then...
Read full review of HomeTrust Bank and 1 comment6 HomeTrust Bank Complaints
Auto loan
Do not use them if you can. I got a loan with them through a dealership that had set everything up. 3 years later I go to refinance the vehicle with my bank and called HTB asking for the 14 day payoff amount and to Turn Off my auto payments as I don't have a login for HTB. They never turned off the auto pay and took the extra $700 that was already planned...
Read full review of HomeTrust BankI got a letter from this bank about an auto loan request from a dealership
I got a letter from this bank about an auto loan request from a dealership. But I never asked for a loan from this bank or any bank. This credit check messed up my credit score. I complained to the NC Attorney General about the dealership who did this without my permission.
I got a car loan from HomeTrust Bank and later opened a checking account that I never used
I got a car loan from HomeTrust Bank and later opened a checking account that I never used. They charged me $7 in fees and now it's showing up on my record. The company won't take it off. I never did anything with the checking account except for a bank verification. Now it's being reported that I had an account closed with $7 in fees.
Is HomeTrust Bank Legit?
HomeTrust Bank earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for HomeTrust Bank. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for htb.com can be seen as a positive aspect for HomeTrust Bank as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of HomeTrust Bank's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Htb.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Htb.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- While HomeTrust Bank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
I had some security issues with deactivating my lost debit card
I had some security issues with deactivating my lost debit card. I called on 10/09 night to report it and was sent to a different company to handle it. I gave them all my info to deactivate it and they said it was done. But they couldn't send me a new one. Today, 10/13, I called the bank to say I found my lost card at a local business. But they didn't have any record of my call and the card was still working.
I was told some lies by someone at HomeTrust Bank when I applied for a HELOC
I was told some lies by someone at HomeTrust Bank when I applied for a HELOC. After that, I asked *** and his boss, ***, to delete my personal financial info from their servers and take away all access. But they ignored me even though I asked them a lot of times. I never said they could use my info for anything, and when I asked them to delete it, *** just said my privacy is safe. They didn't answer any of my questions, and I don't trust their servers because their employees lied to me. If the company or the media wants to know more about the lies, I'm happy to talk.
Hometrust Bank's online bill pay service ain't been good lately
Hometrust Bank's online bill pay service ain't been good lately. They didn't send my homeowners association payments, which made me look bad in front of my neighbors and put my water service at risk. I had to get a certified check to pay the overdue money. And now they messed up one of my credit card bills, which cost me a late fee and will hurt my credit score. I want my money back for the late fee and any other fees I had to pay because of their mistake. They better fix my credit score or pay me for my time to fix it myself.
Overview of HomeTrust Bank complaint handling
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