Homeawayreview by property owner/poor customer support

D Nov 03, 2019

We stayed at a property in Felton, CA and were very good guests. It's unbelievable that the property owner gave us a bad review and he had no details why. We reached out to Homeaway, Addi (customer service rep), case [protected], who said he would contact the property owners for why they gave us a bad review and ask them to withdraw it if there were no details. He sounded like he was not going to do it at all. He promised to email us. Needless to say, there were no emails back from him. This was back in August. We contacted HomeAway again today (three months later) to find out nothing had been done.

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