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4.2 11299 Reviews

Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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8:36 pm EDT
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Home Depot crappy company

I purchased 3 Hampton Bay Courtney Ceiling fan in Bronze for each of my childrens bedroom. Within the first month the globle fell on my 11 yr old head. Busted in serveral pieces. The light bulb it self has been replaced 3 times already they just keep going out. Home Depot did replace the globle for free. Now in my sons room same thing the globle just came off and busted into several pieces on my sons floor. I contacted home depot asked them if they were a defected item or there were any recalls on these fans. They stated no. So I contacted home depot headquarters she called hampton bay. There co. contacted me and said they well be sending me 2 new globes as well as 2 new light bulbs free. Haven't seen anything yet and we are going on 4 months now. There are crap ceiling fans and very dangerous to put into a childs room.

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HomeDepot_Care
Atlanta, US
Sep 03, 2009 12:16 pm EDT
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Hi this is Michael from Home Depot Customer Care. I’m sorry about that. I would like to assist you in getting the globes. Please send an email to michael_care@homedepot.com

Michael
Customer Care
The Home Depot
Atlanta, GA 30339

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Home Depot lg refrigerator model lfx25960tt

Purchased LG refrigerator in 2007 and have had repeated problems with it overheating. On 8/6/2009 I discovered that it was starting to burn the area around the interior light bulbs. From this, I realized that the interior bulbs were staying lit even when the doors to the refrigerator were closed. All of the food in the fridge was hot and if I had not been home, the fridge would have caught on fire because the area around the light bulbs is black.
Also, if you like ice in your drinks, don't buy this fridge. It takes 2 full days to fill the ice bin, and when it is full of ice, it malfunctions and doesn't automatically shut off the ice maker. So, this is something you need to monitor at all times to make sure you turn it off when the bin is full and then remember to turn it back on after using the ice supply. I purchase several bags of ice weekly so you can definitely see that it is not superior in the area of ice production.
I've spoken to a representative from LG on 8/6/2009 and he said he needs up to 5 days to locate someone in my area to service my refrigerator. It is now 8/12/2009 and I have still not heard from LG.
On 8/9/2009, I visited The Home Depot in Harrisburg PA where I purchased the LG refrigerator and The Home Depot's Extended Service Plan, and a representative said that someone from the store would contact me the next day. On 8/11/2009, after not receiving a call from The Home Depot, I phoned the store and the representative said he would call me right back after finishing with another customer. Never received a call back. Today, 8/13/2009 I again phoned the Harrisburg Home Depot and also called the Extended Service Plan again and after a week, they are still trying to locate someone in my area to service my refrigerator. I reside 35 minutes from the Harrisburg Home Depot and they tell me that I live in a remote area, this is the reason for the delay in my service. I spoke to a representative from the Extended Service Plan today and she said that she cannot guarantee when she will locate a service agent in my area. When I asked why I was sold The Extended Service Plan for my area if there isn't an agent in my area for service, she said that they have no control over ensuring that there is a service agent in every area of the country. When I asked when I could expect a call back with a scheduled time for service, she replied that she could not promise me anything and hung up on me! I paid $ 2, 442.33 for a refrigerator and purchased The Home Depot Extended Service Plan, and after a week, I still do not have a scheduled appointment for service and they repeatedly tell me they are still trying to locate a service agent.

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Home Depot fraudulent financing

Before we begin... The lesson I learned, is to back away and say no to any finance offers from americanfinco!

I purchased a rain soft water treatment system from a company called jargo group of companies, llc, aqua squad, 6905 villa del rey court, springfield, va, 22150. The jargo employee offered me financing through americanfinco, which I was told at the time was a high interest rate of 19.99%. I asked the question, "if I pay off my balance when I receive my first bill, will I be charged interest?" I was told if I paid off the "total new balance" that I would not be charged interest.

I paid my bill before the due date, which was 07/29/2009, and paid the amount indicated in the "total new balance," which was $4, 990.00, mailed the check on 07/24/2009. Note: six days prior to the due date.

I started receiving calls on 07/29/2009 from americanfinco stating that they had not received my check and the pay off amount was not the amount that appeared on the bill in the "total new balance." my first question, how did they know how much I wrote my check for and that I owed them additional money if they had not received my payment/check? My second question, why are they holding my check? I was told "that as of the moment I was speaking to them I owed them $60.00 additional for finance charges." I asked "how I could have finance charges if I paid my"total new balance"and mailed the check six days prior to the due date?"

Perhaps americanfinco is holding my check to charge interest on a much larger balance... If americanfinco didn't cash my check and state that american finco never received it, perhaps because americanfinco felt it was the incorrect amount?

Here's the math... My "total new balance" appearing on my first and only statement = $4, 990. Americanfinco states that I owe an additional $60.00 for finance charges accrued daily between the time I signed up for financing with americanfinco and the time americanfinco receives my check, which they claim not to have received. With a grand total of $5, 050. If they cash my check my "total new balance" would have been $60.00 and the amount of daily interest on $60.00 is a whole lot less then it would be on $5, 050.

I was told many different things:

1. That I owed the amount in the "total new balance" box ($4, 990.00) and the amount in the "total minimum payment due" box ($100.00), totaling $5, 990.00. Who has ever heard of that?!

2. Then I was told that from the day I signed the financing papers until the day americanfinco recieved my payment, I was being charged interest every day. That bit of information was never verbally given to me... Even when I asked the question, "if I pay off my balance when I receive my first bill, will I be charged interest?" I was told if I paid off the "total new balance" that I would not be charged interest.in fact, when I asked the question, I apparently was given incorrect information.

3. I confirmed that my current pay off was $5, 050.00. So, one would think, if I mailed them an additional check for $60.00 I would be paid in full. Wrong... I would be charged interest everyday between now and the time americanfinco received my bill. Which would result in still a new "total new balance" for the days between the time I mail the check and the time americanfinco recieves my check. Which would result in a new "total new balance." how convenient, they just keep making money day after day, I guess unless I drive out to evensville, in and drop off cash, I will continue to have a "total new balance." it is funny how they never took the time to volunteer any of the specific details that would enable them from collecting funds fraudulently.

I called americanfinco, I proceeded through their phone system... Push one for english... Push one for account balance... The recording stated that my account balance was $4, 990.00, not 5, 050.00 or any other number. Oddly enough there was no option for "pay off amount." how convenient, everyday that goes by that americanfinco can make it next to impossible for you to know what your "total new balance," oh no I mean my "pay off," I sorry, which is it... I is so not clear... Which is exactly what they were trying to accomplish. Americanfinco's ability to manipulate is quite lucrative, more money in their pockets. Clearly, they have some pretty deep pockets they are fraudulently trying to fill!

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FCL USA
, US
Feb 21, 2010 11:49 pm EST

American Finco was a nightmare for us too... crooks.

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5:10 pm EDT
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Home Depot discrimination

My problem began while shopping for fence equipment with my employer, all of the supplies I needed was in the outside gardening section of the The Home Depot, I was helped and on my way to the cash register with my supplies, when I remembered I need a small blade saw, so I told my employer that I will go inside to get it and quickly return so we can cash all the items and leave the way we came in, because it was convenient and the attendant/cashier was willing to help once he did not have to leave the general area. I got the blade and that is when 3 white men started following me through the isles, at first I payed no attention, but what alarm me is that when I was heading to the outside gardening section the were coming towards me in different direction, my employer was waiting with her items for the fence, all of a sudden one of the guy came towards me and when he realize that someone was waiting for me to continue with the cashing, he just stood by us staring, I was so upset and uneasy that I confronted him and ask him why was he following me, with the amount of dicrimination against black men in our State, he pretended that he did not know what I was speaking about, to seal the deal they had already alerted the Providence Police and the officer actually plain clothing dectective was waiting outside to see if I was going to pay for the $4.00 item, he walked up to me and said that me and my employer is making a scene and should hurry up and do our shopping and leave, at that time my employer was just standing there did not even say anything to nobody, all on her mind was it was hot and she needed to go into the vehicle, we were not only yelled at by the officer, but was totally and wrongfully judged by our complexion, she spent over $220.00, not only was she a paying customer but a polite and very wonderful lady, I just want people to know that we are still targeted because of our race in this country and that even paying customers are chased out of stores for standing up for our rights, 4 white men = 1 black man = DISCRIMINATION.

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Jenniferin Griffin
Griffin, US
May 10, 2011 9:17 pm EDT

I'm sure we are not getting the whole story here, but I know at my store, you either have to be a known shoplifter or be doing something REALLY shady to be followed by Loss Prevention. Black is not an excuse. Stop pretending it is.

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Charlotte Morris
Courtland, US
Sep 16, 2009 9:42 am EDT

I work in retail also, and if people only new how many times we get taken by people out the door and NOT paying or the returns we get back with broken, non sellable things or boxs filled with junk product rather than what came in the box, people would realize we are only trying to product our assets as well. Even our own employees are bad about stealing. I have worked at three different locations and as the economy gets worse so does the stealing. People get more and more creative.

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killerrats22
, US
Aug 19, 2009 10:53 pm EDT

I am a home depot employee. The reason they thoght you were suspicious is because the garden exit is a very common route to take for shoplifters.It is often busy. The cashiers are occupied.And if you actually have LP 's working at you store you are lucky. My store doesn't have any. so when they see you heading for garden, they jump to conclusions. Way overkill with calling cops.

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lilvixen69
Sometown, CA
Aug 11, 2009 12:12 pm EDT

Pulling the race card just means you are more racist than the rest of us because you think people are watching you because you're not white. I work in retail and it doesn't matter to me if people are black, white, green, purple, red or blue (well, maybe not blue because then they might be choking:-) ) I don't care what someone's colour is; I just care if they seem suspicious and if these people thought you were acting suspiciously, that's what prompted them into action.

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dlakers
Davenport, US
Jul 31, 2009 9:57 am EDT

Outside=left the store.

JGraceyStinson
JGraceyStinson
Orillia, CA
Jul 30, 2009 7:26 pm EDT

Taking a saw blade to the checkout counter make you appear like you are shoplifting? Not in any retail business I know of. Unless of course he was trying to hide it under his jacket.

I don't get it. Just because a guy goes a different checkout doesn't make him a shoplifter, nor does it take 4 guys to see if he is paying for it.

I'm not going to address the race issue because I don't see that where I live (small town) but I'd say they were a little over the top obvious about what they were doing.

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dlakers
Davenport, US
Jul 30, 2009 5:15 pm EDT

omg. It appeared you were shoplifting. It doesnt freaking matter if your green or the item was 5 cents. I am so sick of these idiots pulling the race card.

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4:09 pm EDT
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Home Depot high percentage of unhappy customers

Home Depot management encourages the sale of it's AC 12 (American Craftsman) window despite the fact that project managers DIScourage it's sale because of it's poor quality leading to frequent complaints. The same is true of it's fibre glass entry doors. As a former salesperson for the company I would run leads which had no chance of being sold because of a prior bad experience with an installation. Why I asked the customer why they would even bother getting a q quote they said they just wanted a price for comparison purposes. They simply have a very poor record of customer service. I've worked for a few home improvement companies but never seen such a high percentage of unhappy customers.

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Home Depot rip off

Aug. 1, 2008. Purchased a new Maytag Washer with delivery and installation. Delivery was made but installation not completed. Delivery caused property damage (Porcelin chips (2) on bathtub.

Aug. 8. Installation continues. Technician requests a fee of $150.00 to add 27" of drain hose which I refused to pay.

Aug 15. Third attempt to complete installation. Technician arrives late, no parts with him. Does nothing but charges Maytag/Home Depot $89.00 for service.

Aug 19 Fourth attempt to complete inst. Success. However, chipped bathtub does not get repaired requires homeowner to suffer loss.

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Valerie
, US
May 16, 2008 1:59 am EDT

Home Depot Garden Club coupons are useless in Hawaii. After a year of getting emails, I finally decided to try one of these coupons to get two plants. I was first told the computer said I already had used it. I complained to the manager that I had just printed the coupon that morning. Then she said they don't take any Internet coupons. She then said I could redeem the coupon online. I pointed out that it is illegal to ship plants with dirt to Hawaii - she says Home Depot can. At that point, I lost my temper and THEN the manager wants to give me the coupon deal. Forget it - what crappy service and what a rip-off!

Valerie
Valerie
, US
May 16, 2008 3:43 am EDT

I ordered the gas water heater with installation from the home depot 800 number. The total cost was $720 for the 40 gal. Water heater and installation. They sent a plumber from Delta plumbing. This guy looked at the furnace and the attic and listed all the problems that he says must be fixed to meet the city code. One of the problems he listed was that the vent coming out of the roof was too short. He said it would cost an additional $850 to fix all the problems - so the total would be 1770, for a water heater w/ installation!

I cancelled the installation and paid the $50.00 no refund charge. After he left I went into the attic and found that the pipes had been disconnected. After re-connecting the pipes, the vent coming out of the roof was about 3 times the length that it was when he pointed it out to me. I thought maybe the pipes jus got disconnected by accident or something. But then I went and looked at a recent photo from 2 months ago, and the vent looked fine. I don't know why this plumber did that. I am enough of a sucker that he could have just told me a bunch of lies about what needed to be done and I would have probably gone along with him, instead of disconnecting the pipes like he did.

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Bill JWilliamson
Vonore, US
Jun 26, 2012 6:56 am EDT
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Why even bother with Home Depot delivery and installation. Lowes will match the product price and deliver it and set it up for free unless you have do some work to make the site ready for install.

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Home Depot wall oven has not been fixed, 11 service call's and nothing has been done to fix this wall oven

I became a widow this February of 2009. I have 2 children to feed. I have contacted home depot since
february. They sent at least 11 service men.
Still nothing has been done. I need help.
please help me concerning this matter.

The wall oven has not worked since february of 2009.
My husband put a warranty on this wall oven until
2012. Please help me. The last repair man who came said home depot is in trouble. The last call i made was 2 day's ago. I was told by the manager of this company
i should sue. Again, i need help, i have food in the freezer going bad. I am on social securtiy, i am disapalled. I get 4oo.oo a month.

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Home Depot bay window, subcontractors, salemen lie

Bay window $3, 700.00 placement by subcontractor/con artist, poor workmenship, 7 months of complainting, salesman lied to get the sale stating that the window would be "sound proof", many home depo personel came to the house and stated nothing was wrong. Then after c/o about bait and switch, 2 men worked over 10 hrs. on said window to correct poor placement (window was not leveled ) windows off tract, no support braces, no insulation and etc (need I say more). Subcontractor pulled a fast one/con(took advantage) on my 76 yr old mother, by promising to do the driveway with top quality cement ($6, 500.00) and cement was to be 5 inches but is only 3 inches and it broke apart, put big hole in the siding for the gutter placement, front steps 2&1/2 inches difference on each side. Spoke to home depo supervisor and said he would get my mother back $6, ooo.oo back from the subcontracter, because the subcontracter violated his contract with home depo, but the supervisor lied again.

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Home Depot motor died

We purchased a new GE Adora clothes dryer in 2006 DHDSR48EF2WW. The felt fell out of it 3 months ago and we had to repalce due to noise and odor, the vent area rusted and last week the motor went--repair cost more than originalcost of appliance.
I had to pay $99.00 to repair to tell me that I needed a new applaince--one that should last minimum of 10 years in a four person adult household.

I will neve purchase a GE appliance again. I will have to replace my kitchen appliances and will spend severl thousand dollars but not on GE.

The repair call could at least have been free for such a rediculoaus break down.

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GE eResponse
Louisville, US
Aug 27, 2013 9:32 am EDT
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Hello, this is Donna with GE. I am so sorry to hear about your experience with your GE dryer. We would like to help. So that we can work with you directly, can you email us your contact information and details at eResponse@ge.com please? Thank you.

CaliSouther
CaliSouther
Pasadena, US
Aug 01, 2013 3:16 pm EDT

I have a GE dryer and it required repair not long after purchase. Luckily, I had a warranty. Two days ago, it stopped working again. This machine is less than 4 years old. I expect it to last longer before it starts breaking down. My old reliable lasted 10 years. I would not recommend GE, or Fridgeadair (My Frideadair washer and dryer lasted 2 years then the motherboards went out).

They don't make things like they used to is an understatement. Any recommendations on long lasting appliances in 2013? I'm tired of replacing these things!

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Home Depot hampton bay ceiling fan

My Hampton Bay Ceiling fan failed last night, just lost all power to the fan and light. I took it down this morning and took it to the Home Deport where I had purchased it. The Manager told me that since it was bought in May of 2008, I would have to send it back to Hampton Bay. Does Home Depot not own Hampton Bay Ceiling Fans? Funny thing is that if you look up Hampton Bay, it's only retailer is Home Depot. Home Depot has definitely lost one ex-loyal customer, which I am sure they could care less about. Maybe they will turn into the next Circuit City with there approach to customer satisfaction.

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Update by Herb Williams
Jul 06, 2009 12:38 pm EDT

Hampton Bay was immediate in their response. They are repairing the product.

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KMDFL
Palm Beach Gardens, US
Mar 15, 2012 11:42 am EDT
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I purchased a Hampton Bay "Lucerne" patio table and 4 rocking chairs. I still have the original brochure which states there is a 5 year warranty on the frame and a 1 year warranty on the fabric. The brochure also states the top is "glass" and it has a "rustproof aluminum frame." I'm just under the 5 year mark and the frame that supports the plastic top (not glass) has rusted away and the table is falling apart. Home Depot handed me off to a company called Huayue Casual, LLC and they said the frame is actually the chair and the warranty doesn't include the frame of the table. There was no comment on the fact the top is plastic and not glass. Obviously, Home Depot had other complaints on this table and this is the way around a warranty claim. Huayue offered to send me a new junk table for $200. Time to shift to Lowes!

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2no_or_not2no
Hoboken, US
Jul 07, 2009 1:00 am EDT

Ms stinson. I've been in customer service since I was 12 (yes that's when I began working). If the fans have a 15 yr warranty then it's really bad publicity if their product malfunctions after a yr. No manufacturer wants that on his record, because word of mouth, and now w/help of the internet, it's like an epidemic. That's a lot of pontentially missed sales.
As for shopping at that store for as many yrs as he has, well 1st off, home depot can't afford any bad publicity right now. Where ever they open a store, lowe's is opening one across the street. Not good for either one, but it keeps them honest. 2nd. I love movies and used to buy tons of them from best buy. I took one back once, even though they had a no return policy on videos. The manager at first didn't want to give me a refund or in store credit, but I told him to look up via my credit card number how many movies a yr I buy from them. I said are you going to lose a $900 a yr customer over a movie. That's bad economics any way you put it. Well he wound up taking the movie back.

HomeDepot_Care
HomeDepot_Care
Atlanta, US
Jul 06, 2009 5:53 pm EDT
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Herb,
I am glad to hear it. I am here if you need me.

Michael
The Home Depot

HomeDepot_Care
HomeDepot_Care
Atlanta, US
Jul 06, 2009 12:11 pm EDT
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Hi this is Michael from Home Depot Customer Care. I’m sorry about that. I can assist you with the Hampton Bay fan. Please send an email to information@homedepot.com.

Michael
Customer Care
The home Depot
Atlanta, GA 30339
information@homedepot.com

JGraceyStinson
JGraceyStinson
Orillia, CA
Jul 06, 2009 5:21 am EDT

We have 3 Hampton Bay fans, the most expensive was $140 and the least expensive about $50. I'd have to look up the warranty for the older two, but we just bought one last week, and it has a 15 year warranty. Nobody offers a 15 year warranty unless they are sure their product will last that long. The warranty, of course, is usually limited to certain things like manufacturing defects or failure. If a power surge or incorrect installation caused it to short out they won't cover stuff like that. Your best bet is to contact Hampton Bay directly. Most likely, you'll need your warranty card info and/or your receipt, and things like the product model# and serial #.

No, the store won't take it back. Most stores (not just Home Depot) have a maximum return period - some are 14 days, some are 30 days, and a very few are 90 days. After that, you return the products to the manufacturer. No matter where you buy it. Home Depot's policy is 90 days for most items, which is rather generous. Their store policies can be found here: http://www.homedepot.com/webapp/wcs/stores/servlet/ContentView?pn=Return_Policy&langId=-1&storeId=10051&catalogId=100

I really doubt Home Depot will miss your business, but dissing them because they won't take back your fan after more than a year is a silly reason to not shop somewhere. If you've shopped there as long as you say, then you should be well aware of store-return policy.

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2no_or_not2no
Hoboken, US
Jul 06, 2009 12:40 am EDT

did you have a warranty on it?

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Home Depot ceiliing fan

I just purchased a hampton Bay Edgemont Model 557-568 ceiling fan. The LED lighting fixture is so dim as to be useless. We need more light frm this fixture. Is there a brighter light for this fan that can be installed without modification?

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Diana E De Jesus Cruz
, PR
Dec 03, 2012 5:05 am EST

MI NOMBRE ES DIANA E DE JESUS, YO COMPRE UN ABANICO DE TECHO EN HOME DEPOT EN PUERTO RICO BAYAMON Y YA NO ESTA FUNCIONANDO . el modelo es 523342 WINDWARD II 54 IN CEILING FAN. MI NUMERO DE TELEFONO ES [protected]. FAVOR DE COMUNICARSE CONMIGO PARA UN CREDITO O CAMBIO DE LA MERCANCIA. ddejesusd@hotmail.com gracias

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pokey1
, US
Sep 02, 2009 4:59 pm EDT

Same here and since we bought it several months ago the Home Depot store says we won't get full credit if we take it back. I've seen this LED complaint on several sites now, so they know it sucks and continue to sell it to people without a fix for the problem.

Lady at the return department says we will only get credit for it's lowest sale price and that if our model has been clearanced, we will only get a 1 cent credit! What kinda bs is that?! Shoot, the should pay ME for wasting my time installing this thing with a light that they know can't light a room.

I mean, wouldn't that also be some sort of code violation if your main light for the room is so dim that you need a flashlight to move around the room? What a crock. All their light fixtures should pass some sort of code requirement, let alone actually be installed and reviewed by someone at the store prior to deeming it a sellable item. This is not sellable.

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Home Depot home depot store # 4712

So I decided to give Home Depot another opportunity after the assistant manager Les reached out and promised I would have this fridge on Friday, 3rd July. I canceled the order from Sears that was scheduled for delivery on Sunday 5th July ( due to being promised that Home Depot would rectify the situation). Tuesday30th June Reggie in appliances told me to not refuse the fridge under any circumstances (the order was still wrong with the door hinge on the wrong side) and Asst Mgr. Les contacted me Wednesday, 1st July and assured me he, would follow-up with me on Thursday to make sure that GE confirmed my delivery window and on Friday to make sure the delivery went ok and to set up someone to correct my door. I never received confirmation from GE on Thursday 2nd July, so contacted them to find out that "Steve" from store #4712 ended up canceling the order with Dolly from LG in the morning and Dolly contacted GE to cancel the delivery. Les assured me on Wednesday not to refuse the fridge, regardless of the order being wrong for the door swing and he would follow-up the next day to make sure GE contacted me with a confirmation (which he never did - he was off on Thursday) and still has not contacted me to make sure the fridge was delivered with no conflicts.

Steve said the Reggie left him a note to cancel the order immediately and then said that is how the store is, "too many hands on the pot and not uncommon."
I can understand you have an internal problem with having to use third party vendors, however this was a total error on Home Depot's part and no one seems to follow-up. I never received an apology, acknowledgment or provided a solution to rectify the problem. Now two weeks later without a fridge. Should never have canceled my SEARS order, since Home Depot can't DELIVER!

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Home Depot delivery

Purchased a LG fridge/freezer from Home Depot on a Friday evening and salesperson advised that I would need to wait a full week till the following Saturday. GE (3rd party vendor) showed up but never came upstairs to knock on my door and by the time I got my shoes on they took off in their yellow truck and claimed that no one was home to the dispatcher. I was advised I would need to wait two weeks till the next available date 27th June was my scheduled delivery and the 7th July was the next available date. I told them to cancel.
Called the Bothell store and Ray said there was not much he could do, since that is Home Depot uses as their delivery service. He suggested I drive to the store and speak with the Manager to see what he could do. What's the point, I emptied everything out and cleared pathway to get this in place and my condo it now upside down with no fridge. Beware of the unprofessionalism of this GE service. I had a similar problem with my washer and driver damaged by the same service 6 months ago...

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Update by modelcitizen33
Jul 03, 2009 4:47 pm EDT

So I decided to give Home Depot another opportunity after the assistant manager Les reached out and promised I would have this fridge on Friday, 3rd July. I canceled the order from Sears that was scheduled for delivery on Sunday 5th July ( due to being promised that Home Depot would rectify the situation). Tuesday30th June Reggie in appliances told me to not refuse the fridge under any circumstances (the order was still wrong with the door hinge on the wrong side) and Asst Mgr. Les contacted me Wednesday, 1st July and assured me he, would follow-up with me on Thursday to make sure that GE confirmed my delivery window and on Friday to make sure the delivery went ok and to set up someone to correct my door. I never received confirmation from GE on Thursday 2nd July, so contacted them to find out that "Steve" from store #4712 ended up canceling the order with Dolly from LG in the morning and Dolly contacted GE to cancel the delivery. Les assured me on Wednesday not to refuse the fridge, regardless of the order being wrong for the door swing and he would follow-up the next day to make sure GE contacted me with a confirmation (which he never did - he was off on Thursday) and still has not contacted me to make sure the fridge was delivered with no conflicts.

Steve said the Reggie left him a note to cancel the order immediately and then said that is how the store is, "too many hands on the pot and not uncommon."
I can understand you have an internal problem with having to use third party vendors, however this was a total error on Home Depot's part and no one seems to follow-up. I never received an apology, acknowledgment or provided a solution to rectify the problem. Now two weeks later without a fridge. Should never have canceled my SEARS order, since Home Depot can't DELIVER!

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Disgusted with SERPRO
Phoenix, US
Sep 03, 2013 7:48 pm EDT

I have no complaints about the customer service from my local Home Depot where I got assistance with an online purchase, but I won't purchase another appliance to have delivered and installed as long as they use their current delivery system (because the appliances were Frigidaire, GE is the company who contracted the delivery). SERPRO drivers delivered two appliances to my out of state rental property as a 'drive by', completely ignoring that I had paid for an install of the gas range - yes it was on the ticket and that they were to haul away two old appliances. The tenant wasn't sure what was going on and let the guy get away. Many, many frustrating phone calls and a week later, someone from SERPRO in Pensacola came out and installed the range. Then tenants left for a few hours and came back and smelled GAS! They immediately called the gas company and a tech came out and found that the fittings weren't tightened when the range was installed. This could have been a disaster but fortunately, the tenants were not hurt and no property was damaged. I've been trying to find out how and who to report this to but Home Depot says they can't give me names and GE is useless. I called SERPRO and was first told there wasn't an install at my address. When I pushed the issue they told me yes their was an install a week after the delivery (DUH). Still trying to contact the store manager to find out why they hire idiots who don't give a crap about the work they do, and who may be harmed by their failure to do a complete and thorough job. Don't these guys have to be licensed or something? So frustrated and disgusted. Sorry Home Depot. Get better contractors.

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bemill
Canton, US
Jul 25, 2011 3:14 pm EDT

I have had a TERRIBLE experience with Home Depot and their delivery service. Not only were we quoted three different amounts for the same appliances, they wouldn't honor the "policies" they like to brag about. After delaying our delivery the experience was anything but pleasant. The installation crew was very rude and tried to get snotty with me. To top it off, our dishwasher sat in the living room for two weeks while we called many times to see when the plumber was scheduled to come out. After several attempts at calling the store, we finally found that the plumber refused to come to our town unless we paid more. GET REAL! I already paid my installation fee. The least the plumber could have done was call us back the FIRST time to inform us we were out of his area. I would recommend the appliances we bought (all LG) but buy them from another store.

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HomeDepot_Care
Atlanta, US
Jul 01, 2009 1:32 pm EDT
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Modelcitizen33,
My name is Michael from The Home Depot customer care department and I just came across your post. I am very disappointed about what had happened and that we had let you down to say the least. I have documented what had happened as well as made the store aware of this. We appreciate your feedback as it is valuable for us to make changes to better serve our customers with the delivery companies that we currently have in place.
Again, I am so sorry for what had happened and if I can be of further help to you, please feel free to contact me.

Michael
Customer Care
The Home Depot
Atlanta, GA
information@homedepot.com

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Home Depot terrible place

We told the representative at Home Depot that we have sofits and that they cannot come down because wiring and plumbing are inside. We were sold Thomasville Cabinets and crown molding and were assured that they would work. So far we have two wall cabinets installed and are sitting wondering what to do because no way can we put the molding in place that were givento us. Lets face it, walls, sofits are not straight . Nothing is perfect in a kitchen, the floor the walls ect. We should never have bought these cabinets because they are made for a sofit-less kitchen. Why couldn't Thomasville sell cabinets for kitchens with sofits? Lots of homes have sofits. What we thought would be an easy installation has turned into a nightmare.

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Home Depot flooring installation

I had flooring installed in 2006. After about a month, the floors started to squeak. After complaining and working with the Home Depot for 2 years to correct the issue, they agreed to replace the floors after an indepenant inspector concluded there was an issue with installation.

In September 2008, the same company that installed the floors came back and tore out the old floors and replaced them again. Unfortunately, the issues with the squeaky floors returned immeadiately. They missed screwing the flooring into the floor joists (see photos), and so the flooring moves. Again I have been working to get this fixed, but the Home Depot has now sent me a letter stating "we have found no liability on behalf of the Home Depot for your flooring squeak issues."

I have had multiple flooring companies come to my home and state that they think the only way to correct the issue is to tear up the flooring again and to replace it. I have spent 3 years dealing with this!

The flooring moves when you walk on it. I think that when they replaced the floor the second time, they did material damage to the subfloor during demo of the old floor and during installation of the new floor.

I have not been able to sell my house because potential buyers complain about the floors.

The estimated cost to repair the floors is between $6000 and $8000.

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Home Depot - dishwasher won't clean dishes

I purchased a GE Adora (the Home Depot brand) dishwasher about a year ago and immediately began having problems with it. It simply won't clean the dishes. Even simple things like if you don't rinse out your coffee cup before you put it into the dishwasher. I've had service out here 4 times and they were always really nice, on time and felt bad about it but...

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Home Depot kitchen installation

In fall 2005 I had purchased cabinets and granite counter from Home Depot. Additionally I, unfortunately, was sold the idea of having Home Depot do the installing. Since that time they still have not repaired the damages nor will they repay for my corrective measures. Twice the undermount sink has fallen out, causing additional damages. Their installer never put in clips to hold it up it seems. First time they re-installed i specifically asked about that issue and was told they don't need clips (not true). The cabinets were improperly installed and it took me almost 2 years of constant email, letters and phone calls to finally have them send out their installers to repair the damaged items. Apparently, once they get your $$$ they really couldn't care less about service, self respect or integrity.

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M Pagliaro
Westfield, US
Aug 05, 2011 6:36 pm EDT

Home Depot should be ashamed of their business practices. Not only do they oversell what they are doing, they know from the beginning that they will fall short of even a reasonable finished result. Their design was off 3" on both sides of the installation, the measurement, which was taken twice by a very compotent contractor was fine. After calling attention to the overall problem i visited the in store designer who couldn't figure it out and blamed the design program, the same program they use to design all kitchens. Later i was told, after all was said and done, that we need to change the style of the cabinet to correct the size problem, so that told me they knew about it before the installation. The store manager tried to pin the problem back on us by saying we initiled the design and were responsible for the results. Her only part of the process was to insure H.D. had no culpability. The regional manager did come out to look at our problem and decided that if we picked up half the cost H.D. could pick up the other half. That was magnanamus of them, however it would only correct half the size problems. Additional calls to the regional manager over 4 months have yielded no reply.
I strongly believe that this company lacks any integrity, there are so many other reliable vendors to choose from that want to do a great job and all it will take is some more time up front to choose one.

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Sears Project
Tampa, US
Jul 05, 2011 12:25 am EDT
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Folks if you just use SEARS...this would never happen...the great price you get is not so great when the service and quality is lacking... I hear stories like this over and over again about issues with DO it YOURSELF store..and remember these companies are NOT INSTALLERS>>>you are supposed to do it your self... If you are just shopping price for a home improvement project..then your at taking a gamble with your money and your home... I would go to Vegas to gamble..and SEARS for a sure thing...

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GCO
New York, US
Jun 05, 2009 9:35 pm EDT

The purpose of this letter is to advise you of the overall difficulties and frustration I have experienced regarding The Home Depot.
Unfortunately, many problems developed from poor quality cabinets to lack of important “in stock” selection to complete the project smoothly. For example, the Wadsworth Bay cabinets appeared to be produced of far more inferior quality than the original cabinets purchased, resulting in many exchanges creating delays and disruption of the installation process, as per photos attached.
During the final stages of touch up paint in the kitchen, the contractor applied a small piece of “painters tape” on the surface of the cabinet door, once tape was removed the wood finish came off with the tape.
I also selected Wadsworth Bay easy reach corner base and wall units, which were required for this project
Therefore, after reading an article in the Wall Street Journal (attached) dated Tuesday, October 7 2008 and titled “Home Depot Learns to Go Local”, I have been unable to comprehend the following:
If The Home Depot provides “in stock” easy reach corner base and wall units, then why do you not maintain “in stock” easy reach corner sink base units and corner counter tops?
Clearly you maintain stock of multiple sizes of Wadsworth Bay cabinets, then why is a 9 and 12 inch cabinet not available and must be special ordered?
I would also like to know why The Home Depot has “in stock” fillers for wall units and not base units?
The “in stock selection” of acceptable fillers and toe kicks are non existent, because they are usually chipped and inferior quality of material does not come close to matching the quality of Wadsworth Bay cabinets, thereby easily breaking during installation .
The reason I ask these questions is because, I was faced with many problems that constantly developed when using The Home Depot’s “in stock” cabinets, counter tops, toe kicks and fillers, thereby making it impossible to finish the job, because basic essential components (sizes) were not available.
The sheer number of issues and poor quality products have caused much delay and cost, causing me to place orders for custom made counter tops and a base cabinets resulting from The Home Depot’s general lack of coordination for customer requirements when purchasing certain products.
As a result of my disappointment, I took some time to research if The Home Depot’s competition carried the basic products necessary to complete my project that were unavailable at The Home Depot. I found that Lowes carried basic “in stock” 9 and 12 inch cabinets, easy reach corner sink base units and fillers for base cabinets.
On May 29, 2008, I also attempted to take advantage of The Home Depot carpet and installation promotion . The price and quality of the product were excellent and very pleased with the overall quick delivery and installation. Despite questioning installers if the carpet located in doorway needed to be secured, they advised it was not necessary. Unfortunately, we have been experiencing problems with carpet coming apart at the entrance of the door and will continue to become worse over time.
Finally, The Home Depot’s poor quality products and inability to grasp the necessary importance to supply a well balanced “in stock” line of kitchen products for home improvement has caused much frustration and financial set backs. Therefore, I respectfully request your cooperation by way of reasonable explanation regarding disappointment expressed in this letter, significant credit toward my account and repairs to the damaged carpet mentioned above.
I am extremely disappointed with the continued disregard to my e-mail correspondence and previous certified letter submitted to the Home Depot’s Customer Care Department regarding my experience with poor carpet installation, inferior quality kitchen cabinets and counter tops that has resulted in much stress and financial loss.
The Home Depot’s Customer Care Department for proof of credits to confirm if and how they were applied to my account. My request continues to be ignored and
Although, I agreed to a $250.00 store gift card for the poor carpet installation, I did not agree to a credit of $331.30 for the kitchen cabinets and counter tops, which caused significant installation delays and financial loss, as per letter dated January 25, 2009
I have included all supporting documents for your review and remain hopeful that someone can provide reasonable explanation as to where the credits were applied and why was my dispute was closed without my consent.
Finally, I would also like to know if the Home Depot has a quality control system in place to inspect shipments from vendors in order to prevent inferior quality and defective merchandise from entering the stores.

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Home Depot double charged - can't get resolution

Don't ever shop at the Vernon Hills, IL Home Depot. On 5/16/09, I purchased a lawn tractor and accessories. It took over 45 minutes to ring up my sale because the clerk was incompetent. Turns out he double-charged me for the entire order ($3200), and then issued a credit ($1423) that I have never received. I have been trying to work with Home depot customer service and the Vernon Hills store for the past 10 days, to resolve this, but no luck. Everytime I call, I get another person that knows nothing. These guys are idiots. This issue is still unresolved. Don't ever shop Home Depot Vernon Hills!

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Home Depot discrimination

My 69 years old father went out and got a new lawn mower from Home Depot and it was defective. The purchase was within 24 hrs. I called the particular store up and explained the problem, stating that it stopped working while using it and it has oil and gas but could find the problem or the solution. Also, informed the clerk that item was purchased from that location and is within 24hrs. The clerk, Stan, stated that its was okay to bring it back and he will exchange it for us. I sent my father back to the store hoping that its a seamless exchange. Since I had phone in the problem ahead, I didn't find it necessary for me to accompany my father because English is a second language. Once he was there another clerk offered to help since Stan wasn't available and determined that lawn mower was broken. The clerk accused my father of broken the lawn mower because he did not put oil in the lawn mower. My father may have problem speaking good English but he can read and write. He was embarrassed of the accusation that he allow the clerk charged maintenance services fee of $35 and not have use of the lawn mower for a couple of weeks. I was outraged. This is my father third lawn mower in his 30 years plus in the U.S.A. When I called back to Home Depot and asked to speak to the store manager, Stan gave me the run around. Finally, he transfer me to Paul, whom I thought was a store manager, and he agreed to credit the $35 if we come in the store again. During these time Paul had mislead us with his title until I asked for his business card and his boss name and contact information. Then he stated that his boss is out of store location and she was taking an hour plus lunch.

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Home Depot customer no service

This month I went online to pay my Home Depot credit card bill. My modem had crashed on May 1st and they didn't get me a new out until May 6, 2009. Therefore I was late paying my bill.

When I went online to view my current bill, I noticed that there was a late fee of $39.00. The bill was due on May 31, 2009 and was late as of May 05, 2009. I thought this was a bit steep for a late charge.

Then I happened to notice that the interest rate had risen 12%. I had not received any notice of the rate increase. So I called customer service for Home Depot listed on the website.

I spoke to a young female and asked her to explain the steep late fee. She stated that since the account was past due by 2 days the late fee was assessed. I then asked her to check and see if the interest rate increase was correct. She stated that it was. I asked her why the rate increase and she stated "Because you were late on your payment".

I asked to speak to her supervisor. After about 5 minutes a male supervisor came to the phone and I explained the situation to him. I told him that I did not get a paper bill anymore and paid my bill online and because of the modem failure I could not get on the Internet to pay my bill.

The supervisor said "Well you were late in your payment and it is written in the credit card contract that they can go up on the interest rate if you are late". I asked him to look on my account and to see how many times I have been late with my payment. He stated, rather sheepishly, "I can only look back 12 months and you have not been late before. I can't see any further back". I told him I had had the card for 2 years and had never been late before and I could not believe they would increase the interest rate that much and charge a $40.00 late fee. He essentially said that that was the way the contract was written and if I had a problem with it to call another service number tomorrow. He was also somewhat sarcastic.

The moral to this story is that this is just another corporation that has mishandled their business, are now in financial trouble and are now punishing their customers by nickel and dimeing them to death just to keep up the bottom line. Forget the customers and customer service.

The employees they hire will run from you when you try to ask them a question. They don't know anything about the products they sell and don't want to try to be of any help. There is a Lowe's 3 blocks from this Home Depot. This appears to be a systemic problem within the whole Home Depot Corporation. No wonder they are in trouble.

I am going to cut up my Home Depot credit card. I will not spend any more of my money at Home Depot and would urge anyone else to no longer do any business with this failing company.

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Jenniferin Griffin
Griffin, US
May 10, 2011 9:01 pm EDT

Totally your fault. Call the 800 number, go to a local HD, or hit the library. I'm sure you have a friend or two that is an internet subscriber.

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homedepotslave
, US
Jan 02, 2010 1:35 pm EST

You can pay your bill at the registers as well, as a cashier I do this many times a day! We could even call and find out how much your payment is for you.

Your fault 100% percent.

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unwise
Flanders, US
Nov 03, 2009 11:37 pm EST

Some of the above comments were on target, but what I object to about the $35.00 late fee was the way it came about. We had a .13 deficit that's right 13 cents but because of the method that Citibank uses (via the way Citibank handles Home Depot credit cards) the .13 cents became $2.00 because they charge 263.98 % on outstanding balances. We thought that the $2.00 billing was a glitch ... Yes we should have been more alert! But really who would have thought that .13 cents would have compounded to $37.00. I know this may be hard to follow and I think that must be the reason why the statements from Home depot are difficult to read. I am very disappointed in Home Depot. and Citibank. Their method of accounting is unreasonable and unconscionable so we will not be using a Home Depot card any time soon. They have made their choice to lose a customer. What is really annoying is that I have stock in Home Depot.

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rlcole23
Woodridge, US
Aug 12, 2009 4:36 pm EDT

Um you could go to the library or maybe call it in, oh yeah there is a thing such as a stamp and an envelope. It's your own fault all that happened. Next time thinki and don't be stupid.PWNED.

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jmonster73
Newark, US
Jul 21, 2009 7:47 am EDT

What a dope! Citibank handles your credit card. Read the terms of the card and what happened to you is explained in the terms of agreement. If you had been nice and not thought the world was out to crush you, then I bet the first person could have reversed the late fee and interest rate increase because you had a good payment history. But I'm sure you were a jerk and were whining like an old fart. Hey, was your car broken too? Because you could have paid you bill at the store or used an old fashioned thing called a stamp. Fools like you that think it is everyone else's fault and not your own. As far as customer service, looks like both did a great jo. They answered the questions you posed to them correctly. What I don't see asked was, could they remove the fee and interest rate because you had a good payment history. No you were to worried about telling everyone what horrible service you got because this was all your fault in the first place.

binder
binder
, US
May 23, 2009 5:19 pm EDT

You called customer service to complain about the late fee & interest fee hike, but you couldn't call them to pay your bill? That's sure taking initiative . Or did your phone crash too?

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TSan1905
, US
May 23, 2009 4:56 pm EDT

Umm that was nobody's fault but your own. It's not the stores fault that you didn't pay you're bill. And there is nothing employees can do about it. I used to work there. You could've used another computer to pay you're bill. You have to pay your bills or yes you will be charged a late fee. Thats Life. If you can't handle it don't have credit cards. But it's certainly not home depot's fault. And another thing.. you customers just stop anyone with orange on. Maybe for instance, you stop a cashier and ask them about flooring. No they're not going to know. Just because you see them in the department doesn't mean that they actually work it. That's probably why you get people who don't know. So them running from you..probably not. Although who could blame them if they did run from customers? Half of their questions are so dumb it's just a waste of time talkin to them anyway.

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dalet
Sacramento, US
May 17, 2009 8:48 pm EDT

well, we are supost to know when our bills are due and that your pc crushed certanly can not be put at blame on Home Depot.

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megan miller
, US
May 07, 2009 4:15 pm EDT

Libraries have free internet. If you opted not to receive a paper bill and knew when your bill was due, it was still your responsibility to pay it. Sorry you are mad, but read the fine print. (Why I use cash).

Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.