The complaint has been investigated and
resolved to the customer's satisfactionResolved Home Creations — warranty shmoranty
resolved to the customer's satisfaction
You'd think a company who's mass producing houses would have caught on by now that they can't continue to work at this pace and expect to have a quality home built for a consumer to purchase. I closed on my home in March and within 2 weeks the list of problems started to grow. My neighbor had told me shortly after I moved in there used to be a large pond between our two houses that had only recently been fixed shortly before i moved there. She told me they ripped down the fencing and didn't even address the 2-3 ft of standing water (which had frogs and tadpoles living in it so you now it was there a while) until right before I had signed a contract. I learned she was telling the truth when it started raining or she would water her lawn and the north side of my house would end up flooded. I will admit I have a few minor complaints inside but the fact that I contacted their warranty dept and it took them 3 weeks to even come out and look at what I was complaining about it is ridiculous. Anytime you contact warranty dept they simply dont respond especially if you submit a request through the website, you never know if they received and they never contact you to follow up. I've had to constantly stay on top of them by continuing to submit requests for fixes inside and out, and continually call and ask for updates because they will never provide you with one. I've even gone to the lengths of filing a complaint with BBB and several builders associations that they belong to. They have tried to make out to look like a liar and even told the BBB "we dont finance renovations to homeowners properties" that comment is in reference to me asking them to do the LABOR part of fixing the yard issues i've had all over my house. Dead sod, trenches dug down the front of my yard, some places where sod has been completely washed out due to the way they graded my yard.
Do yourself a favor and FIND ANOTHER BUILDER! They dont care about their customers and they certainly don't like it if you complain. My hope is that I will be able to get this issues corrected and then sell my house so I can find something made with quality and standards that are backed up!