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Home And Awayholiday booking charges

1
T Sep 02, 2018

we booked a rental through home and away, paid £135 for 12 nights, received the holiday confirmation.A day later we received an email saying that the place was overbooked and could only do 11 nights.Expecting a nights refund but instead we get another receipt sayind 11 nights at £147.17 .So instead of refunding the cancelled night they just readjusted the night rate.We told them about this but all they said was the rental owner had to authorise it, but his saying that home and away are responsible.

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