Holiday Inn24 hour cancellation policy

R
This review was posted by
a verified customer
Verified customer

Business travelers schedules are subject to change during the work week. The hotels used to have no problem making hotel reservation changes, but the hotels are being stiff necked about making a cancellation when a cancellation is needed. Holiday Inn and Hamption Inn have allowed a cancellation up to 6pm of the day of arrival. Not so now, so TRAVELLER BEWARE! These greedy hotels would rather piss off customers and charge for an overnight stay when business travel plans change. I'm going to drive more this year instead of wasting my money at Holiday Inn and Holiday Inn Express and Hampton Inn

Responses

  • RIGHT ON !!! I hate Holiday Inn Express and Hampton Inn!!! Sometimes it is necessary to cancel a reservation up to 6pm of the day of arrival. I work outdoors and weather is the biggest issue I have that makes it necessary to cancel a reservation. I am now looking for other hotels that are more friendly to business customers. Business travel is hard enough, without the added aggravation of stupid dishonest policies to keep ones money when business travel plans change.

    0 Votes
  • Wine Is Good May 17, 2016

    24 hours is generous. Cancelling the day of your arrival puts them with a room they may not be able to sell. Most hotels have the same policy.

    -1 Votes

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