Hobby Lobby Stores review: framing incompetence ( 1 comment)

framing department is incompetent. can't read a calendar. condescending to customers. lies about pick up dates. lies about work done. must learn from store manager, because he said the exact same lies to me. they gave me a date 3.5 weeks out for framing FIVE pictures. when i went to pick them up, they weren't ready. i was agitated. they couldn't give them back because they'd have to take them out of the frames AFTER they just told me FIVE minutes previously that they hadn't been touched. i went straight home and sent an email to HOBBYLOBBY.COM an hour later, i received a call from the manager that they were finished. REALLY ?! jesus would have been impressed. after 3+ weeks, they were miraculously done in ONE HOUR ?! ( i must question the quality, now...) the manager told me that they can be done at anytime on the day we give you. i said why did you tell me the 16th? if you tell me the 16th, they should be ready for me when you open the doors at 9 am. well, he told me, they're ready now. wow. enjoy looking at them in that uppity frame shop of yours :) since you are SO busy, you don't have time for me and obviously, DO NOT NEED ME as a customer...