Hitachi, Ltdhitachi a/c 1.5 ton defect product delivered

T
This review was posted by
a verified customer
Verified customer

Dear Concern,

We have purchased Hitachi split a/c 1.5 ton on 24th April
2017 from vasanth & co Asaripallam branch, Nagercoil. The installation was completed on 26th april 2017. From the day A/C connected it is not cooling enough to room and keep on running without cut off. I called and informed next day of installation to the dealer Vasanth & Co and got a phone number of Hitachi service head, Nagercoil. He told it will take some time to cool entire room. so please wait like that...

As i am working in out of station, i moved to Bangalore with in 3 days of purchase. But my family used it for 15 days and we got an electricity bill around 4000 RS and our parents stopped using it. I could raise complaint immediately at that time. But unfortunately i am not able to do it as i am in Bangalore location. I made a mistake there. As we are in out of station, we are not able to use it for last 3 months.

Further to the problem identified on Sep 30'th 2017, we have raised complaint on 1st and 2nd of Oct 2017 to Hitachi service head and hitachi customer care directly. A/c service technician (who installed) visited and informed:

1) Gas leaked, so other person will come to fix the leak and refill the gas for 15 days used product - on day 1 (On Oct 3'rd)
2) Gas is leaking and not able to identify the leakage area. So we need to take it to service office and then they removed both indoor and out door unit and keep it in outside of our home to take it to their office - day 2 (On Oct 4'th)
3) No one come and collect it till now which removed by Hitachi service team a day ago. Still it is in outside of our house where they keep it. As they requested we are ready to pay Transport expense. But no luck and no response from Hitachi service head Nagercoil. As i raised an complaint to National Service Center - Mr Vishal Marar - Manager, National Service Center, they are not interested to collect the product to fix the issue.

Hitachi Complaint Number: [protected]
Reference Number of Complaint raised to Vishal Marar - Manager, National Service Center: 7A1593A4E06

I am not able to raise the escalate to second level of Hitachi Management. Still it is showing "Please wait for 24 hour/'s.Our Hitachi Support team will contact you shortly.Please note if your issue not resolved within 24 hrs.you can escalate your issue to next level.!" I have raised this first level of complaint more than 24 hrs back.

For all these communications no proper response from both Hitachi service and Vasanth & co dealer. I am trying to connect Manager of Vasanth & Co dealer, every-time new person attend the call and fed up with explaining above details.

We have purchased a/c and still we are suffering in hot and watching it in outside of our home that when Hitachi service team come and collect the product which removed from our room.

Our money and time is not valued for both Hitachi and Vasanth & co.

We are highly disappointed with the Hitachi service.

We request you to replace the complete unit with new air conditioner without any complaints as soon as possible. We are ready to pay extra money if needed for exchange or replacement.

Please help & suggest on this issue.

Regards,
Thanesh - [protected]

  • Updated by Thanesh S · Oct 30, 2017

    Hi,

    Still i am having the issue in product with heavy noise on Outdoor unit after your service team raised Gas leakage fixed. I am really fed-up with hitachi and especially your service team (Nagercoil). We are able to hear outdoor unit noise (some fan sound) from room after your technicians leakage issue fixed.

    They took my product to their service station and got it fixed after a week with lot of followups and calls and escalation to your manager.

    I got a call from your customer support, I explained all above details without any action they have closed the ticket last time. Again i got a call today and i raised same issue. Nothing is going to happen.

    Please please don't buy Hitachi AC. Brand name is good but not the product and Service team.

    Please do the needful.

    Thanks,
    Thanesh

Responses

  • Te
    Team Hitachi Nov 10, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Dear Thanesh S,

    We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

    Regards,
    Team Hitachi

    0 Votes
  • Te
    Team Hitachi Oct 30, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Dear Thanesh S,

    Please be assured that our team is working on your issue and will be getting in touch with you at the earliest.

    Regards,
    Team Hitachi

    0 Votes
  • Te
    Team Hitachi Oct 06, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Dear Thanesh S,

    We're sorry for the experience you had. This concern has been escalated and our team will get in touch with you soon.

    Regards,
    Team Hitachi

    0 Votes

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