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I bought it on May 23,2025. Last month it stopped producing cold air. I called the company 4 different times and each time (after trying to get to a live agent) I was told to try different things. They asked for pictures of info printed on the labels and I sent them all. They informed me that there was no serial number on any label and they couldn't help me without a serial number or send a tec. to fix it. The last thing they sent me was an email saying that I purchased my item from an unauthorized retailer they can't help me. I went back to Big 5 ( they were wonderful) and they suggested I call you.
Claimed loss: $251.33. It isn't about the money. It's about hours of my time sitting on the floor with screwdrivers following their directions. I'm 84 years old and I really didn't need that.
Desired outcome: I hope that they are notified about this mess and they can refund my money and I will take the product back to the Big 5 store in Reseda, California Thank You, Patricia Ginise [protected]@yahoo.com
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