Hisense USA

Refridgerator fail. Multiple calls with no resolve to issue in timely fashiin and poor follow up. Unacceptable customer service. Purchased a Hisense refridgerator 4/4 model # HQDXXXXXSV serial # EXXXXXXXXXXXXX; Cost $949.05 through *** in Littleton, NH XXX-XXX-XXXX for a vacation home in Jefferson, NH. Purchased extended 5 yr warranty $154.97. *** transaction #XXXXX, store #2321, salesman XXXXXXX. We were assured if the refridgerator failed that the warranty would cover service, food spoilage and rental. 2 months after purchase the refridgerator portion began making a loud noise on and off. We are building a home at this location and go back and forth to Massachusetts 3 1/2 hours away for work. In July we notice out food not being cold and continued noise. 7/31 called *** in Littleton who stated we were beyond store return date and need to go through Hisense manufacturer warranty which is 2 yrs prior to the *** extended warranty kicking in. (Never disclosed at time of purchase). I called Hisense Usa 7/31 to report issue. They recorded and stated someone would call in 24-48hrs to call me back and gave me a case # HXXXXXXX and asked me to send a copy of my receipt to Service @hisense-usa.com which I did on 8/1. I then rec'd an email 8/3 to send a video of the problem. We did not return to the home until 8/11 at which time I was able to capture a video with recording of the noise to ***@hisense-usa.com. Following this the unit totally failed with a F2 code and stopped making noise and was not cooling at all.I called *** in LIttleton- Ren assistant manager on 8/12 who initiated a call to Hisense where they escalated my case to Level 2 for service. I was provided with forms for food replacement and rental program through the *** ext warranty. However, this requires a service provider to provide a document on letterhead stating the unit is not cooling. After multiple calls to Hisense and having to wait 24-48 hours for return calls I asked to speak to a supervisor who escalated by case to corporate.New case #H I have been in contact with them every day through 8/20 of which I am told there is no service provider in my area. I have asked for a refund so I may purchase another unit. I do not wish to exchange for another Hisense product. *** of Littleton assistant manager stated there is a "known issue with this model" and no longer sells the unit. I have not been able to replace my food or rent another unit due to not having a receipt from a service provider as Hisense is unable to locate one. As of 8/16 they were to have someone from corporate call me with a resolution "when there is one".On 8/20 I was told I have a new case #HXXXXXXX. *** customer care has been called as well who state I have to go through the warranty process with Hisense.I feel this is unacceptable. I am out >$1000.00 and have no refridgerator. I am not able to use the *** warranty until the manufacture's runs out which is 2 years. I am stuck with a non-functioning unit and no one is helping in a timely fashion. If there is no resolve, I should be issued a "return authorization" whereby I can return the unit to *** and purchase another refridgerator.I was told that this was an option by *** extended warrantly program. I feel that is a acceptable resolution. I have asked for this through Hisense and they have yet to respond if this is an option.

I have a a problem with Hisense refrigerator and it still under warranty. I complaint with house and home on January 2nd 2023 to get technician to fix the non cooling fridge. I was told they are still closed will open on the 16th January 2023 waited till for 2 weeks till someone came in the beginning of February he fixed it with fail for 5 days in a week. There after further reporting it still not cooling it randomly cool off and on I still cannot use it as it can fail to cool on for over 2 days minimum. When technician come it cooling on that time and they are refusing to assist me further.

Please help

On the 12/2/2022 went to Game Store to complain my fridge stopped working. The lady phoned the customer careline - the guy from there said that he will inform the accounts dept for a statement to be emailed to me so we can get the receipt number. to date no email. my food in my fridge got rotten I am so disappointed with Game and their slow service. I still havent gotten the statement to date. what happened to excellent service?

Hi There,

I've reported a query to Game regarding a faulty refrigerator of which I'm battling to get a technician to come sort my fridge. All details were given to Game of whom acknowledges that info was sent to Hisense. I, my self also sent off documents of which confirms my purchase and also the green slip advising on the model. I don't see why a technician if qualified would need to have even more specific information as to what fridge model it is. I advised the sweet lady that its 319l fridge with a water dispenser. Please get a technician to my place ASAP (Today 14-02-2017) we tired of looking at our spoilt food.

Ally - [protected].

Last year when I enquired about LED TVs' I was told it was due the month after this was in November 2009, called in November 2009 told it was delayed and will be here in January 2010, called today and was told end of April 2010, yet your bill board advertising says to have them. Secondly, when you call your offices in Midrand - Gauteng it takes forever for someone to pick up the line with absolutely no eager customer ethic, it takes even longer to get transferred to Sales again your experience is short, blunt and distasteful. I now realize why the other popular brands enjoy such good market share, they are customer focussed and really deliver on their word.

The image and experience you create tells a lot if I really want to do business with you whenever you receive LED TVs in SA, remember they already being sold by other brands.