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Hilton Hotels & Resorts

Hilton Hotels & Resorts review: Personal information breach

D
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5:17 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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I'm a Hilton honors member. Everytime my room is ready, I get a text saying such. For over a year I've been getting texts from Hilton about someone else's room being ready also. I've been told several times that the issue is resolved only to get another text that was not meant for me. I finally gave up on Hilton fixing the problem and have contacted the F.T.C. If Hilton can't be trusted to get phone numbers right, I worry about what other personal information they are getting crossed up.

Desired outcome: Stop getting texts meant for other customers (see attached photo... I'm not Dale)

Confidential Information Hidden: This section contains confidential information visible to verified Hilton Hotels & Resorts representatives only. If you are affiliated with Hilton Hotels & Resorts, please claim your business to access these details.

Hilton Hotels & Resorts - Personal information breach - Photo 1
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    +1 (800) 445-8667
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  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 08, 2026
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Hilton Hotels & Resorts Category
Hilton Hotels & Resorts is ranked 1 among 88 companies in the Hotels and Accommodations category
#01 Hilton Hotels & Resorts Hilton Hotels & Resorts #02 Holiday Inn Holiday Inn #03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts
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