Hilton Grand Vacations Club
Reviews and Complaints

The HGVC sales folks just played the same trick on us except we were promised a one bedroom suite in Hilton Head for a 60 min update. We received a confirmation for I bedroom studio, in Vegas and an additional bill of $40. Hilton Head said they do not offer or have 60 min tours...
Bunch of used car salesmen. They bought the Hilton name, but did not buy into the ethics.

I am interested in pursuing a lawsuit against HGVC. I bought 9 years ago. Yearly maintenance fees have almost doubled. Booking fees, reservation cleaning fees doubled. They stated when I purchased availability would be there and it is not. I have tried since August to book rooms during school breaks. Christmas 2014 I had to book a 2 bedroom plus for 3 people 10k points even though there were rooms available per the resort itself but we're not open for reservations. I insured my vacation through Vacation Guard. I gave been fighting with them for a year. I was paid $900 for a $5000 vacation. We came down with the flu and with the Ebola breakout were not allowed to fly. I have two years of points banked with RCI and 2 years with HGVC that I cannont use. Or if I use them two days at a time the fees are more than if I stayed at a local hotel. Complete scam.

better to sell your Hilton timeshare. IN 89109 mgm rockinrio blasted HGVC with 115db of noise that caused hearing loss. Now that is a class action, and a RICO Act suit against MGM besides.

The trouble with a Class action is Hilton will have their lawyers drag it on for years and the attorneys will be the only one to make money.

Susan Lera has the reputation of being a liar for a reason. She has accused men of fathering her ugly children because nobody wants anything to do with her or her offspring.
She is a psychotic poor excuse for a mother and she needs to spend less time being a junkie and more time with her children. Drugs are not going to solve your problem. Neither is accusing every man of being the father. You should have done what you do best and swallowed instead of reproducing. Your nasty and so is anything you breed.

As soon as your hear the word "Timeshare", RUN! Just say no! Don't do it! There is no such thing as a Good Timeshare! this has been the longest running scam in the last 50 years. When you figure how much money you spend each year on a Timeshare you can typically have a real nice vacation for the same or less money. Here you will find some other complaints that are very common on this industry:

http://www.timesharescam.com/blog/104-timeshare-out-complaints/

Try to cancel the contract, it's the best thing you can do!

I just filed a complaint with the Navy Federal Credit Union that my credit card transaction was a fraud. The package I ordered was a I bedroom suite for four days and three nights at Hilton Head with a 60 minute owner update. What I received was a confirmation for a visit to Vegas, I bedroom studio and a bill for $40 more dollars. Hilton Head said they do not offer 60 minute owner presentations so I should try and go to Myrtle Beach. If I wanted to go to Myrtle Beach I would have booked a room there. What a bunch of used care salesmen.

I was hard sold a deal and since then I have not even been able to get in touch with anyone. It cost me around $800 and now they are saying its out of date apparently (via my Credit Card who I went to for help) - I am at my wits end. Emails have been sent, I have never received any further information other than the pushy sales person phoned me and took the money from my Credit Card. If anyone can help at all then I would appreciate your contact.

We purchased a Time Share in Las Vegas in 2013. We bought property in Mar Brisas, Carlsbad, California. We have enjoyed our vacations every time we have used our points. We take time to research the locations we reserve and have been very happy thus far. We stayed in Hawaii, Las Vegas (Elara), Carlsbad, Intrawest Ixtapa, Mexico - (my absolute favorite). Is it worth all the money we are spending? Sometimes I wonder? Some of these locations you would have to spend $300-$500 a night for 7 nights. The maintenance fees are unreasonably high, but we love the amenities that come with a full kitchen. So there are pluses and minuses. I would agree that once the sale is made, you are on your own to resolve any problems. That's when I get very upset with Hilton; typical sales organization. Every year they contact us with another upgrade, for additional money, with more bonus points, and higher maintenance fees. You have to know how to use their system, how to select non seasonal locations and I suppose it helps that we are retired. We probably would have never used this time share while we were working...so you may want to think about that. Your family annual income certainly should be considered when making this decision. We have used our timeshare with our grandchildren and they love it. I admit that we love our Vacation Timeshare, but it is very painful to have to work with the organization to make reservation changes and financial dept is a pain in the ### when there are discrepancies. Lets face it folks, Customer Service in this country is not what it used to be! I hope this helps your decision to purchase.

STAY FAR AWAY from ANY Hilton Grand Vacation Club ownership! I cannot emphasize enough what a HUGE financial mistake it is to purchase so called "ownership". You own absolutely nothing but a bunch of points which are a big headache and hassle to manipulate. We made the bone-headed mistake of signing a contract while in Orlando Parc Solei. The spider Salesman spun a sticky web for us, by quickly jotting down a bunch of numbers meant to illustrate how hotel ownership was much better than simply renting, and how we would come out ahead in the long run, but didn't say exactly how long that would be. The presentation is intended to make you believe that you can travel all over the world and stay in top notch Hilton Resorts, that as an owner you are treated as a VIP, get the finest rooms in the hotel, and an assortment of amenities. They try to sell you on the flexibility of the program, stating that you can travel anywhere you want and at anytime, simply by logging in to the website and in a few clicks, viola, your vacation is all set. They never tell you how little or nonexistent the room availability is in their best locations, or how you have to book 9-12 months in advance, and be disappointed even then. Or how you have to settle for much lesser quality hotels, and not know what you will get. And then there are the endless fees, for EVERYTHING you try to do. There is a fee for making a reservation, for changing the date, for cancelling, for letting someone else use your timeshare, for exchanging with RCI, for converting your points, borrowing your points, rolling over your points, rescuing your points, stretching your points, it goes on and on. Who needs this hassle of worrying about manipulating or losing your points every year? Don't believe any numbers the salesperson puts in front of you, the salespeople are well trained machines, programmed to decieve, connive, brainwash and manipulate the innocent consumer. When I finally pulled out my contract at home and did some number crunching, I was shocked and appalled at what a truly disasterous financial arrangement it was! The salesman's numbers looked nothing like the reality of what I'd be paying. Here are the cold hard numbers: 7000 points for a purchase price of $45, 000 (that was supposed to be a discounted price, the list price was $50, 000). This I was told would buy me 7 nights In a one bedroom suite during prime weeks. Mind you that prime weeks are considered all summer months as well as thanksgiving, Christmas, New Years, and spring break months, in other words, the only times my husband and I can get time off to travel. I put $5, 100 down payment, financed the rest with Hilton at 10.75% for 5 years. Yearly maintenance was at $1350. Payments came out to $865 per month, equaling $10, 385 per year. Let's look at a 5 year scenario: After 5 years I would have paid $57, 037 which includes my initial down payment. Add to that another $6, 750 for 5 years of maintenance fees and I'm at $63, 787. This does not even include all the other fees mentioned above, or the yearly club membership fee, or the fact that the maintenance fee is sure to increase each year. So, assuming I went on a 7 night vacation each year for the next 5 years (and used all my 7000 points), $63, 787 divided by 35 nights, it would cost me a whopping $1, 822 per night for the room alone! I stretched these same numbers out over a 10 year and 20 year period, and increased the maintenance fee to $1450 for years 5-10 and $1650 for years 10-20. Using these numbers and assuming I spend 7 nights in a hotel every year, after 10 years I would have paid $1, 015 per night and after 20 years, $625 per night. At these rates, it's easy to see that for many years to come you could easily book a fabulous hotel for the vacations of your dreams, including airfare, food, beverage and entertainment for less than "vacation ownership". And best of all, you can travel whenever and wherever you want with no lifetime (and beyond) commitment, no rules, regulations, requirements, restrictions, no complicated point system, no hidden fees. Just the freedom to travel, or not, as you please, thank you!
Now for the BEST part of my story: I thank God every day, that I read my contract and was within the 10 day cancellation period, and rescinded just in the nick of time. I urge anyone who already signed a contract and still has time to cancel to really do their math and see what the true costs will be, not only in dollars but in the stress and aggravation and time spent trying to work this crazy point system, and being bound to a lifetime of maintenance fees, etc, whether you use it or not. If you strongly feel after much consideration that you want to own a points based time share, please don't buy from the hotel and get badly scourged. Look into the secondary market, as so many others have said. And remember that your time share has practically no value if you try to sell it, and becomes part of your estate when you pass, and your children will inherit a financial burden. God bless all!

I have been an owner since 1998, originally in 1998 at South Beach, went a presentation at the HGVC Las Vegas on the strip, and unfortunately upgraded to that property. Things were pretty good until Blackstone took over Hilton, and then the nickle and dimming started. It now cost me $59 to make a reservation at my own property, and that is on line. They are nothing but a bunch of PROSTITUTES that try to get everything they can out of you. I own several timeshare with various companies, Starwood, Diamond, Shell, Grand Pacific Resorts, VRI, and Marriott--By far Hilton is the WORST of all since Blackstone bought them out. WHATEVER YOU DO, DO NOT BUY HILTON if you really want a timeshare. Make sure to check ALL the fees that they do not tell you about. BETTER YET, JUST GO TO "REDWEEK.COM", and buy a resell for a 10th of what they want to charge you. BETTER YET--JUST STAY AWAY FROM HILTON----PERIOD!

I paid $199.00 for a Myrtle Beach vacation, which we used last November. After attending the mendatory 2-hour presentation, we were given the $200.00 "Spend a night on us" gift certificate. No problems so far. However, after spending two nights at a Hilton Garden Inn in Springfield, Massachussets, last January, I submitted the gift certificate along with the hotel's invoice for my refund. I just received their answer today. I do not qualify for a refund for two reasons: "the offer is valid at a Hilton hotel only" and "the offer is valid in United States only". On the certificate, it said "good at ANY Hilton Hotel in the US; to me, this means at any hotel part of the Hilton family. As far as I know, Springfield, MA, is in the United States. If you don't believe me, get a map of the United States out and verify. After receiving this type of answer and reading all of the above complaints, I am kind of really upset. I will now consider the Hilton name as a "FRAUD" and make sure I never do business with them any more. I have been a regular customer at Hilton hotels for years during my travels, but NEVER AGAIN. I will also send my story to French and English Consumer magazines throughout Canada.

We are Elite members and own at the Valdora Breckenridge, which is a great property, even though we've stayed just two times there. Just always looking for warm weather on our vacation. We have mostly been very happy, but feel a little limited on property choice if you aren't a big Las Vegas or Hawaii (inaccessible due to airfare). We've stayed numerous times at all Orlando Resorts, and our favoritye there is Tuscany, but Parc Soleil is nice a quiet, yet a little removed until more building happens. We really love the NY Club. Have stayed at South Beach (OK but no ammenities..typical of area), Villamaura (Portugal...very very nice), Flamingo Las Vegas..little dated at the time, but heard it was redone..great location. Indian River Plantation (dated..nice beach, but only recommend in high season cuz area very boring...could be better remodeled..more patched up..2.5 star at best.). One Marco property (average..just good beach, but really could be so much nicer.) Love the Club Intrawest - Sandestin when you can get in. Here is my big beef: The process of reserving in Sanibel, Marco, Club Intrawest, Mexico, is awful...You literally have to call in daily if not hourly to check inventory...awful process, and terrible process given how much they market the availabllities of these properties...they should pay members for all the time it takes to try to get into these properties. Also, we get this very nice Elite brochure every year highlighting nice properties we have access too (HA HA), and one year, the Napa property was on the first pages. I tried booking into this property for years, and it NEVER came up...most that ever came was one day if I could travel two days later. I ever worked with supervisors to call the property and they couldn't get it...So Hilton needs to stop promoting ANY property that isn't readily accessible to members. This is just not classy and is false advertising. I also think they need more Florida Beach Resorts...a new Hilton Hotel property on Longboat Key should be a vacation club. Look at Singer Island, and I have major Marriott Vacation Club Envy, or Siesta Key and I have major Hyatt Club envy. Also, the conversion points for HGVC to Hotels is AWFUL...I never use points..unless you want to blow 5000 on one Hilton hotel night. Hawaii properties look nice, but unless you are on the West Coast, flights now are never under $1000 so forget that. And too many properties are in Las Vegas. looking forward to Hilton Head and opening of Tuscany. Also agree that most of the RCI properties (except Club Intrawest) and just risky to stay in...just not luxury anymore...I'm sure there are some, but you can't trust the Crown ratings anymore. So, bottom line, we haven't been Unhappy, but wish we were more happy.

1. We have every odd year ownership at HGVC Kingsland (Hawaii), but have to pay "club fees" (around $130 - $140) for the even year which we don't have any thing to do with it, I didn't know it when I bought it several years ago. We owned a even year week from another timeshare, never pay any fee on the odd year.
2. In the maintenance fees we paid to HGVC, there are Real Estate Taxes and Hawaii GE Tax included, but every times I used my own week (which we owned and paid taxes), we have to pay another $50 - $60 tax (trancient tax?) when checking out, but when I used timeshare exchange to stay in other resorts (not Hilton) in Hawaii, they didn't ask for any tax at all.
Is there any possibility to start a class action litigation against HGVC due to any or both of these two reasons?

I paid $199 for the Carlsbad vacation. Foolishly, I thought Hilton was reputable. A few days ago, I asked for a 3-day "vacation " for July 29, 30, 31. This is Tuesday, Wednesday, Thursday. I was told nothing was available in July. The saleswoman forgot to tell me that. Now I am trying to get my $199 refunded. I know that won't be easy. I don't care. I don't like being taken by Hilton like this. This is a scam.

We are just not rescinding our contract with HGVC, and I will see to it that we get our down payment back even if it requires contact the State Attorney of Hawaii. There are too many complaints from owners, and a firm that has integrity would not allow customers to express such a high degree of dissatisfaction and overt dishonesty toward the sales end and buying and use end of a timeshare.

My husband and I got a call two days ago from HGV with offer to stay at either Las Vegas property of New York property and listen to a presentation. We really like Hilton Hotels and have been Honors members for many years (Diamond for a number of those), so we asked for a day or two to consult our schedules, check airfare etc. Like others have stated, we were given a strong pitch that we had to book the cheapest option now to hold the offer and could upgrade to the more expensive NY option when we called to schedule our visit. We were also offered other perks for this visit so said yes and gave a credit card number for the 3 night Las Vegas stay ($149 + Tax). We did our research and called back 2 days later to book the NY property and were told the price had gone up from $249 to $400. Asked for a manager who promised to pull taped call and get back to me. Never heard from her. Very angry and very very disappointed that Hilton lets this go on again and again. Really changes my view of the company and the stock whcih I was thinking of buying. Looks like I will file a complaint with my credit card company and the BBB and curtail my enthusiasm for (and stays with) Hilton properties.

I am soooooooooooooo grateful that we did not buy from Hilton Grand Vacations. If you are planning to take them up on their "offer" for 4 days 3 nights in Orlando, hang up the phone. I turned them down at $299. Then suddenly the same arrangement was available for $150. I thought OK, let's try it. To start, they put us in a tiny efficiency room with a bum lock on the door and a bathroom that resembled a Motel 6. Crud everywhere. They were so sorry that they had no other rooms available. Then we sat through the pitch, declined, and were bullied by a stream of 3 - 4 associates in succession. We finally escaped without signing our lives away, and stayed for the rest of our complimentary days. Upon leaving we got our $200 rebate offer and said "never again". I used my rebate certificate and submitted well within the required time frame. This means you have to stay at the designated Hilton brand at an inflated rate and wait for your refund to arrive. I never received an acknowledgement or a tracking number. I tried to search their "REWARD CENTRAL" website using my name and POOF, nothing found. Now I realize why they do not allow online fax or email submission of these forms. It enables them to just act like they don't exist, leaving the sender without proof. I suspect that if I purchased one of the time shares then maybe I would have gotten my rebate. This scheme, however, gives Hilton the ability to recoup $200 of the "free" nights we were given during the resort tour since we did not buy. Very clever, as well as deceitful. I will be sure to let everyone know by any means of social media what scam artists they are, and will never stay at one of their properties again. I'd rather sleep in my car than give them one more cent.

October 28, 2023

Wow! Full of lies and deceit. They would eliminate our maintenance fees with our current unit if we joined theirs. Got a bill from the timeshare that we owed maintenance fees for 2024. We had already paid HGV their fees. Why would we pay 2 fees for 1 week?

We are still being invoiced for a Vacation Association. Re Contract no [protected] which was cancelled within the 5-day period back in 10-04-22. Contact person was William Davenport in Hawaii.

An invoice should not be sent out as cancellation is being processed

A refund is pending.

Please do not send any more invoices.

R Jones

There are so many very disgruntled horrified and embarrassed HGVC owners who are yearly being scammed with the ridiculously high maintenance fees, user fees and difficulties in booking vacations yet Hilton keeps scamming other innocent people and getting away with this fraud. It’s a shame that we can’t get together, collectively and sue HGVC. The best I can do is warn potential buyers about buying any HGV properties, thinking it’s a good investment for vacations. I totally regret buying my NYC 57th Street time share 8 years ago because of a faudulant presentation. Buyer beware!

You do not get treated any better as a long time owner. We were just selected for a "25th anniversary get away". 4 days and 3 nights at Hilton Head with a 60 min, "you can walk out the door after 60 minutes" update and 20, 000 Hilton honors points. That turned into a booking confirmation and an additional BILL for Vegas. The re-booking, of the non refundable reservation, to Hilton Head, comes with a mandatory, or they bill you, a 2 hour informational meeting. Exactly what I said I wanted to avoid when they called me. Bunch of used car salesmen! Jim Cech

Every two weeks I get paid my money is gon
e off my card $300 .
The job not doing it. Someone is transferred it to another card. I like using this card because I be purchased slots of stuff for my kids. Now sense this is going on I, m not going to continue to be using it. Please track it down and I want my money back on my card.

I got suckered back in 2012. I always end up converting the club points to hotel points, because getting a reservation is total waste of time. I even tried reserving in my Elara club during the period they promised me was guaranteed, and I was told not guaranteed, it is first come, first served. I am already assigning a lawyer for breach of contract to cancel the entire contract. I did research on cancelling these contracts and one has to be very careful, because the resellers and cancellation companies are worse than the timeshare itself in scamming. You have to hire an attorney. It is the only way out.

I am soooooooooooooo grateful that we did not buy from Hilton Grand Vacations. If you are planning to take them up on their "offer" for 4 days 3 nights in Orlando, hang up the phone. I turned them down at $299. Then suddenly the same arrangement was available for $150. I thought OK, let's try it. To start, they put us in a tiny efficiency room with a bum lock on the door and a bathroom that resembled a Motel 6. Crud everywhere. They were so sorry that they had no other rooms available. Then we sat through the pitch, declined, and were bullied by a stream of 3 - 4 associates in succession. We finally escaped without signing our lives away, and stayed for the rest of our complimentary days. Upon leaving we got our $200 rebate offer and said "never again". I used my rebate certificate and submitted well within the required time frame. This means you have to stay at the designated Hilton brand at an inflated rate and wait for your refund to arrive. I never received an acknowledgement or a tracking number. I tried to search their "REWARD CENTRAL" website using my name and POOF, nothing found. Now I realize why they do not allow online fax or email submission of these forms. It enables them to just act like they don't exist, leaving the sender without proof. I suspect that if I purchased one of the time shares then maybe I would have gotten my rebate. This scheme, however, gives Hilton the ability to recoup $200 of the "free" nights we were given during the resort tour since we did not buy. Very clever, as well as deceitful. I will be sure to let everyone know by any means of social media what scam artists they are, and will never stay at one of their properties again. I'd rather sleep in my car than give them one more cent.

HGVC is a complete fraud. The salespeople lie to your face. My wife and I bought at the LV Hilton. We told the saleswoman that we didn't really want LV much and would rather stay at the Hawaii facilities. She claimed there would be no problem at all booking those properties. We told her specifically we were interested in the Waikoloa property. We also asked her whether we would be able to use the Hilton hotel facilities (pool, etc.) across the street, and she said yes.
IT TOOK US FOUR YEARS to get into the Waikoloa resort. When we got there (booked for a week with small children), the hotel told us we had no right to use the facilities, including the pool. We haven't been able to get into the hotel of our choice but this one time in 14 years of ownership. We have used our timeshare at most 4 times in 14 years. Total waste of money. Might as well have thrown our money down the toilet. HGVC SALES PEOPLE LIE!

I traveled to the Parc location in Orlando last year and sat through the presentation. I was so happy to get on the list because I am a college student and there was no way I could purchase it so I wasn't concerned. I will say that the sales pitch was very convincing and if I had money I would have been got. Afterward, they gave me a rebate that I could use for up to a year. A couple of months later I went and stayed at the Doubletree and immediately sent in for the rebate after. They said I could not submit it under my name because my friend had used her card for the purchase. I was annoyed but just asked them to issue it in her name. That was in July 2015. I have not received the money back for the stay yet and it is now March 2016. I have called twice to get it reissued and this time they said it willful do be an $8 fee to reissue when I never received it in the first place. I hope I finally get the money back this month.