CB Curtains and Window Treatments Hillarys Blinds Complaints #2-21

Hillarys Blinds review: One of the worst customer service experiences I've had

Magdalena Metcalfe of US

Jun 24, 2026 9:28 pm UTC

Verified customer

Featured review

Avoid this company.

I ordered shutters from Hillarys in January and paid the required deposit. The installation was scheduled for 11 April, but the fitter never arrived. I received no communication from Hillarys to explain the missed appointment and had to contact them myself. I was repeatedly told that the fitter would get in touch, but that never happened.

After several weeks of chasing for answers, the explanation changed. I was then told that a part of my order was missing and needed to be located. Despite this, nobody could provide a clear timeline or a satisfactory explanation for the delay.

On 7 May, I exercised my rights under the Consumer Rights Act 2015 and cancelled the contract because the service had not been carried out within a reasonable time. Even after cancelling, I received further emails discussing the missing part rather than addressing my refund.

It is now 24 June, and I still have not received my deposit back. The lack of communication, constantly changing explanations, and failure to process a refund have been extremely frustrating.

Based on my experience, I would strongly advise anyone considering Hillarys to think carefully before placing an order.

Recommendation: Save Yourself the Stress – Choose Another Company

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Hillarys Blinds - What's happened to good service? 35

Hillarys Blinds - Not recommended 20

Resolved

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Hillarys Blinds - Incompetence 5

Hillarys Blinds - Perfect fit blinds 1

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Hillarys Blinds - Disgraceful ONLY BECAUSE I COULD NOT GIVE THEM ZERO STARS

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Hillarys Blinds Contacts

Hillarys Blinds phone numbers

+44 800 916 6524

Click up if you have successfully reached Hillarys Blinds by calling +44 800 916 6524 phone number 15 15 users reported that they have successfully reached Hillarys Blinds by calling +44 800 916 6524 phone number Click down if you have unsuccessfully reached Hillarys Blinds by calling +44 800 916 6524 phone number 8 8 users reported that they have UNsuccessfully reached Hillarys Blinds by calling +44 800 916 6524 phone number

30%
Confidence score

Customer Service

+44 800 916 1094

Click up if you have successfully reached Hillarys Blinds by calling +44 800 916 1094 phone number 8 8 users reported that they have successfully reached Hillarys Blinds by calling +44 800 916 1094 phone number Click down if you have unsuccessfully reached Hillarys Blinds by calling +44 800 916 1094 phone number 9 9 users reported that they have UNsuccessfully reached Hillarys Blinds by calling +44 800 916 1094 phone number

Existing Orders & After Sales Advice

+44 808 239 0079

Click up if you have successfully reached Hillarys Blinds by calling +44 808 239 0079 phone number 0 0 users reported that they have successfully reached Hillarys Blinds by calling +44 808 239 0079 phone number Click down if you have unsuccessfully reached Hillarys Blinds by calling +44 808 239 0079 phone number 2 2 users reported that they have UNsuccessfully reached Hillarys Blinds by calling +44 808 239 0079 phone number

0808 239 4993

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0808 239 1586

Click up if you have successfully reached Hillarys Blinds by calling 0808 239 1586 phone number 0 0 users reported that they have successfully reached Hillarys Blinds by calling 0808 239 1586 phone number Click down if you have unsuccessfully reached Hillarys Blinds by calling 0808 239 1586 phone number 0 0 users reported that they have UNsuccessfully reached Hillarys Blinds by calling 0808 239 1586 phone number

More phone numbers

Hillarys Blinds emails

enquiries@hillarys.co.uk

100%
Confidence score: 100%

Support

sarah.able@hillarys.co.uk

91%
Confidence score: 91%

recruitment@hillarys.co.uk

78%
Confidence score: 78%

advisoropportunities@hillarys.co.uk

77%
Confidence score: 77%

hillarysappointments@hillarys.co.uk

77%
Confidence score: 77%

More emails

Hillarys Blinds address

Colwick Business Park, Private Road â„– 2, Colwick, NG42JR, United Kingdom

Hillarys Blinds social media
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Jun 25, 2026
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