The customer service had bad manor's on the phone and would not help at all with the problem
Well I went online to look at there blinds and I had a look and it said 50% off if you fit and measure them your self so I thought I will have a go at that so my friend measured the door and window I wanted the blinds to go to and I picked the colour and design I wanted anyway paid £70.00 to hilarys on my bank card waited a week they came on the friday over...
Read full review of Hillarys Blinds and 4 commentsShutters
Copy of complaint sent to hillarys:- Dear sir/madam, I would like to make a formal complaint about the lack of customer service I have received from your company, the shambolic way my shutters were eventually located and dispatched and finally the unprofessional way the shutters have been fitted. Initially it took 13 weeks and 27 phone calls to get my...
Read full review of Hillarys Blinds and 8 commentsCountry of manufacture
I have asked local advisor which country the headrails for vertical blinds are manufactured.
I was told they are made in nottingham.
I was told the blinds are made to measure.
Both statements are wrong and mis-leading!
The vertical blind headrails are made in china (very cheaply!) and are delivered in pre set widths. They are certainly not made to measure!
Not recommended
I arranged for Hillarys blinds to come out and give me an estimate for blinds. I ordered in November 2007, after hundreds of telephone calls, the blind arrived in first of week of Jan 2008. This is totally against their advertising which states they fit before Christmas or within 14 days of order. On the day the the blind arrived, the fitter realized just before fitting, that the blinds are of wrong size. This would mean the correct ones would have to be sent for fitting. The fitter had trouble getting through to the company on his mobile. Another week had gone by, I then phoned Hillary's, the telephonist was Wain, he was unhelpful and rude and said that no replacement has been ordered, and suggested whether I want to cancel the order. After waiting all this time he suggests that I cancel the order. I telephoned the fitter, he said he has discussed this with Hillary's and a replacement was ordered.
After many calls to Hillary's almost every day, the fitter arrived with the replacement blind on Jan 31st 2008, and susprise surprise they have sent the same incorrect size blind back. The fitter was furious, he phoned Hillary's straight away, again they were not helpful to him. He was told to contact his area manager to solve this problem. This means further delay for us.
The Company which advertises to fit blinds before Christmas or within 14 days could not fit one blind in 3 months. The service is extremely substandard, I strongly urge people not to get involved with Hillary's Blinds.
I have been let down by Hillarys not fulfilling the order correctly, by the fitter not contacting responding to my calls, and at Hillary's no one returns your calls. Wrong size blind received twice. We are once again waiting for the blind and the fitter to arrive. Will it be the correct size, correct color, will it fit?
Hillary's Blinds advertising is completely misleading and false. What can the consumers do, with this kind of poor service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Roman blind in bedroom, pulley stopped working on side and when removed the plastic casing has a split in it, phoned hillary about getting a repair to it waas told that it was discontinued so no replacement part.They said after 4 yrs. old they wont repair them, you will have to buy new blind.The blind was fitted & yrss ago and was only used twice a day, and if they dicontinude that type what was wrong with it and why no spares from them.searched online found spare part to repair blind.Appalling quality for an expensive blind.Would use this company again.
OMG I ordered Sept 1700.00 shutters had to call numerous times till dec as tey promised to fit before 20th dec .
The fitter came with a friend and was so unprofessional put the shutters up realised two missing now Iam still waiting end of sept for the two other [censored]ters.
I call every other day and its like I am emailing and calling for the first times each time no one seems to know where the fitter he seems to be off sick a lot and not one knows if the missing shutters are in his lock up or just wasn't ordered. if any one knows who I should contact please let me know I know I am not leaving this go easy I'm absolutely pissed off with the customer service people have asked me how Hilary's are I am afraid this situation and reading the above has tarnished all the good I though of Hilary's.
No one calls me back unless I email and that is just to say some one will call me back!
I have also had problems with Hillary’s customer Service, firstly, I made two separate payments for my order just shy of £2k, now they have realised they may not have taken the full amount, well, they should keep a track of the balanced is paid on the last payment which was only two, then they said snooty emails, I’ve provided evidence of payment, no acknowledgement back from Hilary’s customer service, then get another snooty email. What makes it worse I’ve noted the fitters fixed the blinds to the UPVC Windows, which is not ok, secondly, the blind in the bathroom, was incorrect colour, the fitters didn’t even note this! now I could have kicked off about it but I didn’t, however, from my recent experience of rude customer service, I making this experience public. Do not use Hillary’s, due to poor fitting, poor customer service, in terms of mathematical skills(adding things up) and their emails.
No apology so far from Hillary’s.
Hillary's blinds in Ireland are just as bad. I ordered 3 sets of Roman blinds 2 years ago, one set was to have a special padding which I paid extra for. The padding wasnt in the blind and I was told I would get a refund - no offer to fix the problem - refund arrived 6 months later. The main bedroom blind has broken 3 times so far. On the last visit the fitter said the problem was in the manufacture and he would take them away - he rang the main office in my presence and they said 3 weeks to repair - I have a black sheet on the window now for 3 months and the fitter has gone AWOL, wont answer his phone, I got onto customer service EVENTUALLY last week (phone lines are always down) was told they would chase it up and call me back - NOTHING.. phone lines down again yesterday and today and the UK refuse to even speak to an Ireland customer. The living room blind broke 2 days after the fitter was last here and is stuck half way - I was told he would repair it when he came back with the repaired blind. So no fitted, blinds have gone missing, cannot get through to customer service - its a shocking way to run a business.
Ordered some shutters from Hillary's in July said they wouldn't b ready till October now it's November to fit. Rang to change order to roller blinds instead won't do it. Also only found out from calling that the shutters are apparently made in America! Never told me that before or I wouldn't have bothered in the first place! Happy to take your money & leave you waiting months & months! Bad service, don't tell you everything & fob you Off!
Hillarys blinds customer service falls very short!
I have had hillarys blinds in my house for many years with no complaints.
However my recent experience of dealing with their customer service leaves a sour taste in my mouth and I will never use or recommend them again.
I recently had a very pleasant salesman come out and measure up for a venetian blind for a fairly large bedroom window. I said that I preferred to have something easily wipeable and preferably in the sale.
I have metal blinds throughout my house which have served me well over the years. however it was suggested that the pvc coated blinds would be the most appropriate for my needs. I certainly liked the look of them but of course only had a very small sample to look at.
Bearing in mind that I am only about 5' and weigh only seven and a half stone and the window is quite large, at no point did the salesman mention to me that this blind would be heavy!
The blind was duly fitted and all seemed fine until I tried to pull it up and let it down. it was amazingly heavy and I could not manage it.
I told customer services about my plight and also mentioned that I am recently widowed and have some health problems but the response I received was cold and uncaring saying that I had received the blind I had ordered and my personal situation was not their concern and nor should it be necessary for the salesperson to tell me how heavy the blind would be... I should know that for myself! yes... from a small sample?
Now I am stuck with a £140 blind that I can neither pull up or down!
Be warned: do not buy these blinds unless you are are strong enough to operate them... stick to the metal.
I have had lots of problems with Hillarys, I've actually spent £1250 on shutters which have been delivered the wrong colour! They are point blank refusing to do anything about it. Ive never been so frustrated and annoyed about anything in my life! They have delivered the wrong colour but because ethe paperwork matches the order then they wont do anything! £1250 wasted! Ive contacted the ombudsman and my credit card to try and recover the money. Shocking company. Will never ever use again.
We had blinds fitter to the front of our house by Hillarys in November 2015. In early 2016 we noticed a couple of the blinds had started fraying so we rang the person Hillarys sent along to us when we first enquired about their blinds. He took our order and fitted the blinds and has always been our contact with Hillarys. When we complained to him about the fraying he said he would get it sorted with Hillarys. Over the next 6 months we had to call him several times and in the end contacted Hillarys direct. They did not want to know because their warranty is only for 1 year and they claimed we had not raised our complaint until July 2016. We disputed this and asked them to contact their salesman who during the past 6 months had spoken and visited with us several times and had even taken photos of the damaged blinds. They said he had not raised the matter with them and claimed they had tried twice to speak to us-when we called them about this they revealed they had called us on a "withheld number" phone and we explained that we had a call blocker on that was why they could not get through. They are just not interested and have left us with £1000 worth of blinds we are far from happy with.
Did you get any where with your complaint? Im in the middle of trying to get my money back (or a replacement) for the shutters they have delivered which are the wrong colour. they are refusing to do anything though. Its awful.
Do not buy from Hillarys - their Shutters do not work after the guarantee period is up...they are rude when you try to address - and then offer you a voucher to buy more faulty products from them...STAY AWAY
They fitted shutters for me so badly that I can now no longer open my balcony door. They never came to fix the problem despite endless phone calls. Anyone know what rights we have to against these people? I feel totally ripped off!
Still waiting for shutters to be fitted. 6 months thale b fitted thay said wudnt give me my deposit back sent someone round to fit shutter who I had to ask did he work for hillarys he had nooooo idea what to do but then shutters were faulty. Woman leanah on phone was rude Neva Neva Neva have anything to do with this company
What's happened to good service?
I placed an order for shutters with Hillary's on 17th April. I was informed by the rep that they would be 6-8 weeks. After 16 weeks of not hearing anything I contacted the Customer Care line (26th July) to be told that they had "they have just arrived in the country today". When I asked what had taken so long the adviser who I must add was very nice...
Read full review of Hillarys Blinds and 35 commentsIncompetence
I have emailed hillarys blinds concerning a demand letter that they have sent to an aged couple, and have caused them concern and has really upset them. I emailed David Hanley twice, but he has not had the courtesy to reply to me. The demand is of their making and their incompetence. Can you please help me and asked them to make contact.
Our blinds have developed a fault. I rang Hillarys and was told that it is out of guarantee and they don't have a repair service. They repair within the 1-year guarantee. They also offer a 2-year 'Peace of Mind' as an extra whereby they come but you pay for parts. After that, no service whatsoever, even if you are willing to pay for it.
Initial installation was fine, but no aftersales after 12 months for a chargeable repair, which I find unacceptable after spending over £2000
TonyEvans (A.W.Evans)
Invoice Number [protected]. Invoice date 13.7.2018. Order No H4599 System Order No [protected]. Advisor No 114653.
A small piece of plastic which keeps the blind intact has come lose. I am unable to attend to it myself. Please can you assist by sending your representative to attend to it. My home number is [protected]
Many thanks
Edith Wallace
Dire company do not use it
About Hillarys Blinds
-
Hillarys Blinds Contacts
-
Hillarys Blinds phone numbers+44 800 916 6524+44 800 916 6524Click up if you have successfully reached Hillarys Blinds by calling +44 800 916 6524 phone number 15 15 users reported that they have successfully reached Hillarys Blinds by calling +44 800 916 6524 phone number Click down if you have unsuccessfully reached Hillarys Blinds by calling +44 800 916 6524 phone number 8 8 users reported that they have UNsuccessfully reached Hillarys Blinds by calling +44 800 916 6524 phone number30%Confidence scoreCustomer Service+44 800 916 1094+44 800 916 1094Click up if you have successfully reached Hillarys Blinds by calling +44 800 916 1094 phone number 6 6 users reported that they have successfully reached Hillarys Blinds by calling +44 800 916 1094 phone number Click down if you have unsuccessfully reached Hillarys Blinds by calling +44 800 916 1094 phone number 9 9 users reported that they have UNsuccessfully reached Hillarys Blinds by calling +44 800 916 1094 phone numberExisting Orders & After Sales Advice+44 808 239 0079+44 808 239 0079Click up if you have successfully reached Hillarys Blinds by calling +44 808 239 0079 phone number 0 0 users reported that they have successfully reached Hillarys Blinds by calling +44 808 239 0079 phone number Click down if you have unsuccessfully reached Hillarys Blinds by calling +44 808 239 0079 phone number 2 2 users reported that they have UNsuccessfully reached Hillarys Blinds by calling +44 808 239 0079 phone number0808 239 49930808 239 4993Click up if you have successfully reached Hillarys Blinds by calling 0808 239 4993 phone number 0 0 users reported that they have successfully reached Hillarys Blinds by calling 0808 239 4993 phone number Click down if you have unsuccessfully reached Hillarys Blinds by calling 0808 239 4993 phone number 0 0 users reported that they have UNsuccessfully reached Hillarys Blinds by calling 0808 239 4993 phone number0808 239 15860808 239 1586Click up if you have successfully reached Hillarys Blinds by calling 0808 239 1586 phone number 0 0 users reported that they have successfully reached Hillarys Blinds by calling 0808 239 1586 phone number Click down if you have unsuccessfully reached Hillarys Blinds by calling 0808 239 1586 phone number 0 0 users reported that they have UNsuccessfully reached Hillarys Blinds by calling 0808 239 1586 phone number
-
Hillarys Blinds emailsenquiries@hillarys.co.uk100%Confidence score: 100%Supportsarah.able@hillarys.co.uk91%Confidence score: 91%recruitment@hillarys.co.uk78%Confidence score: 78%advisoropportunities@hillarys.co.uk77%Confidence score: 77%hillarysappointments@hillarys.co.uk77%Confidence score: 77%
-
Hillarys Blinds addressColwick Business Park, Private Road № 2, Colwick, NG42JR, United Kingdom
-
Hillarys Blinds social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Hillarys Blinds contacts
Most discussed Hillarys Blinds complaints
IncompetenceRecent comments about Hillarys Blinds company
Curtains
Factory Direct Blinds
1 review
Elite Shutters & Blinds
13 reviews
Blinds To Go
29 reviews
3 Day Blinds
40 reviews
Blinds Chalet
3 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Avoid hillarys blinds, poor service, crap quality and fobbed off when trying to make a complaint... I would rather have newspaper at my windows than shop with them again!
You are correct about the headrails from hillarys Blinds. I have delivered thousands of the things. They come in from China in containers in individual boxes and are already made in 1 centimetre ingrements. The warehouse in Washington (tyne and wear) is stacked full of them. I have hade one fitted in my house they are total rubbish. They look cheap compared to the old one they fitted a couple of years ago, they are noisey and they are not the size of my window. The advisor measured my window at 145.5cm wide but the blind is only 144. This is not made to measure is it. I queried this with hillarys an they told me they knock 10mm off to allow for fit, but they have knocked 15mm which means i have a bloody great gap at one end. Awful company, awful service and awful headrail. ADVOID LIKE THE PLAGUE