HP

I was looking for the HP hate group but I guess this will have to do. After years of owning Dell's I made the fatal mistake of buying an HP. In just less than 2 years the PC died. After doing some research I learned it was a bad motherboard. Two of my friends had the same problem. Bad news was it was out of warranty. But both my friends told me theirs were out of warranty too but HP replaced them. So I called HP. No go! All the rep said repeatedly was "Out of warranty". I then asked for the reps name and she gave only her first name . When I asked for her last name she said she didn't have one. When I ask for he employee number she said "11". When I asked to speak to her manager she said she didn't have one. I guess that is why she wasn't very concerned about her attitude. When I ask where she was she said the Philippines. Can't blame this one on India.

So I called corporate in Texas and they could care less. To think that they knew they had bad motherboards and were not willing to replace just the motherboard is flat out unethical. I will NEVER buy from them again nor will I let any of my friends.

HP In Home Warranty is No Warranty?

A sad tale of woe.

I bought a high end customized HP desktop in Jan 2009. It was an expensive system costing more than $1500. (Quad Core, 8 gig ram, RAID0 drives, 1g NVidia graphics card, Vista x64, 3 Year In Home Warranty).

In Feb 2010 I began to have intermittent hardware problems. Sometimes my USB devices (keyboard, wireless mouse, wireless headset and webcam) would not be recognized when the system started up. A quick workaround was to unplug any of the failed devices and immediately all the other devices would be recognized and then re-plug in the one device and it would be recognized too.

By March the failure rate got to about 60% of the time so I called HP Tech Support and thus embarked on a long and tragic series of phone calls.

First Contact

My first contact was with "Sam" and it went very well. He seemed to understand the problem and even though I had already run all the diagnostics that came with the PC he ran them again. He uninstalled/reinstalled all the devices and drivers. Finally he pronounced that it was a CMOS problem and that it was not a software problem as the system was not recognizing the devices on startup before Windows even got initiated. He instructed me to change a CMOS setting and said that should fix the problem. If not, to call back. (Sadly, I would never get to talk to him again)

Next Contact and Ad Nauseam

My next call was to inform "Sam" that the fix had helped but it did not completely fix the problem. The failure rate was 25%. This call was THE BIGGEST MISTAKE! I still did not understand that I would never be re-connected with the same TS Agent EVER! Each time I called in I would get a new TS Agent and the entire history would be repeated. The words "We have a Global Routing System" means "if you find someone who can help you DO NOT HANG UP - glue the phone to your ear and hope the Tech doesn't have to go home anytime soon."

So, "Grace" was next in line and I began to "learn" how HP TS really works. It doesn't matter who you talk to the Script is the same: Always. Each tech will redo all the tests that the previous tech did even though you inform them that those tests have been run. You will spend about 3hrs doing this every time you call in. Next you will be asked to run a short test (2 min or so) followed by a long test (1+hrs). At which time you will be told that the Case will be documented and to call back when the test is completed. When you call back the entire process will be re-done from the top.

When all the tests have been done (over and over) or you begin to complain you will be told to "reset to factory defaults" - which means you will lose all your data. Now is the time to panic and backup the system.

When "Grace" said "to reset to factory defaults", I asked her how would a Windows Reset help a Hardware Problem? The reply: "Theres's chances..." This is the ultimate mantra of HP Tech Support. If there is no SPECIFIC error or you get to "Line 10" of the Script you will be told to "reset to factory defaults". There is no way around this and you cannot get transferred to anyone else, all you can do is call back and get a new Tech and repeat the process. Once they put in the Case that you've been told to reset to Factory Defaults, nothing else will happen to your case until you do. Even if you protest, it will not help - reset to Factory Defaults or Take a Hike Bud.

So, still believing in HP, I backed up my system (2 full backups + Differential + straight copy of my Docs folders) and called back in. The tech I talked to, guaranteed that this reset was absolutely necessary and when done I would never have this USB problem again. I sort of guessed this was a "whopper" but I went along with misgivings. It took only a moment to do and the tech even helped me start the restore for my data files.

The next morning my system was at the desktop, I clicked "login"and Windows immediately "logged me out" back to the desktop. I could not log in at all. Another panicked call to HP TS at which time the first ticket was "closed" and a new ticket was opened. I asked why they closed the first ticket and they said that the USB problem was "fixed". I told them the problem might not be fixed because I couldn't even login to try it out. Next lesson from HP TS: new tickets. A new ticket will be assigned whenever something changes or they just feel like it. From the many phone calls I've made the Tech never sees that there were pre-existing tickets. Unless I give the old case numbers they simply don't know who did what, where, when and why. They will often tell you that they are updating the case notes but the next tech either doesn't read them or they don't exist.

After days of struggling to recover my system another Tech said the "reset" was done incorrectly and that I had not followed the directions properly. The original tech was very specific and had told me to connect all of my USB devices (keyboard, mouse, headphones, webcam) before he did the reset (since it was a USB failure). This new tech said "No only the keyboard and mouse. Do another Factory Reset." I finally gave in because no one was willing to help me recover anything. The system was brain-dead again.

After this reset, I only restored part of my documents folders (I did not restore my music files). I had to reinstall all the updates from HP and Microsoft. This did not go well. I could not get HP Update to work. There were loads of errors and problems so I decided I had nothing to lose I redid the Reset Again.

The Last Gasp

This time I did not restore anything. I spent 24hrs installing HP and Microsoft Updates. I did them 1 by 1. I checked the registry each time for errors, I did a manual restore points for good baselines and backups for the registry. The system was CLEAN. No logged errors anywhere. Updates done, virus checker working and system scanned.

Ironically: the USB problem still existed but re-plugging is not so bad a workaround and as before no tests report any errors with the USB drivers or devices. And it is only on boot up or restart, there has never been any failure while using the system.

I downloaded a fresh installation of the One and Only Application I use this system for. I installed the software. Again there were no errors. I ran the application and my system FROZE. My screen turned black with red dots and nothing worked. I rebooted the machine and check drivers and software: all seemed ok. I ran the program again and my system froze and now I had blue lines on the screen. When I rebooted there was a BIG RED message that the RAID had failed on one drive and to call TS. I got the system to the desktop where the RAID box indicated a driver failure. I called HP TS for help.

With the instructions from HP TS I rebooted the machine and this time there were TWO red messages that the RAID had failed on both drives. I got to the desktop and the HP TS Agent was able to connect to my system. I watched as he looked at the drive messages and he even tried to just "reset the message" which removed the message from windows but did not repair the RAID. He then ran a video test which froze at 11% and booted him from the PC and froze the system again. He gave me a new case number (closing the old one) and asked me to run 2 long tests on the drives and to call back when they were done.

Now the plot thickens:

I ran the tests and called back. I got a new TS Agent, I gave him the case number, the results of the tests. At last he said he would connect me with someone who could fix the problem. The following sequence happened:

- I am updating the case notes

- I am transferring you to another department

- ring ring

- "Hi my name is..."

- CLICK DISCONNECT (Time: @1:15pm)

By 1:30pm I had gotten connected to ANOTHER TS Agent who started again at Line 1 of The Script. I explained I had just gone over everything with another Tech and I was being transferred to another department when I was disconnected. Could he please complete the transfer? And two guesses: Line 1 of the Script said RUN TESTS and that was that. He could not or would not transfer me and said he was "reading the case notes". I was placed On Hold and I was told he was updating the case notes - I asked him what was he updating? He hadn't done anything! all I needed was to be transferred! Back on hold; 30 min later Real-Life Happened and I hung up. (Time 2:00pm)

When I was able to check my email on a different pc I saw the following message:

1:49 PM We are closing ticket as we have not been able to reach you. Kevin

WELL! I was shocked! I am on hold at the same time they are closing my ticket!

Now it gets stranger and stranger:

The next day I get a call from the HP TS Agent ("Shyman") that was the one who dialed into the PC and saw the RAID errors and Graphics Card error. I was surprised to hear from him and told him about what happened the day before. He checked and said the ticket was still open and non one had added ANYTHING to it - no notes that I'd called in, no notes that I was being transferred - nada.

He told me I need to call BACK to HP TS and this time I WOULD be transferred to someone who could fix the system. He said since he had called me, he could not transfer me to "whomever" and that this transfer can only be done if I call back. I questioned him about this and he assured me several times that if I call back SOMEONE would help fix my system.

It is now over 2 weeks that my PC has been dead (April 2010). So, here is the moral of the story.

1. HP In Home Warranty is for Hardware Problems. Unless a specific hardware problem is found and an appropriate error code determined - no one is coming to fix your system.

2. If you have an intermittent error or a failure that cannot be determined by their onboard tests - no one is coming to fix your system.

3. You will be asked to run hours and hours of tests, over and over. Each time through the loop you will have to run the same tests.

4. Regardless of what kind of problem you're reporting, you will be told to "Reset to Factory Defaults". Nothing is going to happen until you do this.

5. There is no way to get out of the "Loop". The Script is Fixed. There are no exits and no Level 2's or Level 3's. There may be "I'm discussing this with my manager..." but you will not get out of the loop.

6. You will never connect to the same HP TS Agent again. Unless they call you, you cannot reach them. They will call 1 time and close the case.

7. In the End: Everything is a "software" problem. Devices, Drivers, Windows, Device Failures are all software and are not included in the warranty. Even system devices like USB Ports are "software" and not covered.

In the mean time I've ordered another PC from a competitor. I did place a courtesy call to HP Sales to tell them about my experience. I talked to a very nice salesperson and we discussed the situation. I told her that I know there is nothing she could do about my problem but this Tech Support System is killing their business. I gave her all the info she needed to bring it up with her sales manager. She was not aware of how awful their procedure is. This is not the fault of the Tech Support Agents - they are bound by a script and procedures. I told her that I was dropping another $2K for a replacement machine but I was not going to buy from HP. This in turn hurts HP overall. And the worst part is that HP never had this kind of reputation in the past. Their machines where always of the highest caliber and for the year my PC ran I had ZERO complaints about it. It was fantastic. But now it is dead and no one is coming to my house to fix it.

I'm going to call back to HP TS now and see what happens about my broken system...

Update 4/9/2010

Same circus different clowns: Well, I did call back and the only thing different where the names on the TS Agents. This time I spoke with "Kirit". He was SO enthusiastic when he answered the phone: "Please be assured when I hang up the phone your PC will be running better than ever!" Poor "Kirit", a noob and caught in the middle. I think he really tried and if he could have, he would have sent the repair team out.

Of course I asked "Kirit" to transfer me (never ending hope) and he said he could not - Line 1 is Run Tests and he had to do that. I did ask if it was even documented that I was to be sent to Hardware/Repair/Nirvana. Poor "Kirit" acknowledged that "Yes, "Shyman", the one who ran the tests when the graphics card and RAID failed and had called me to ask me to call back in and that someone would fix the problem, had in fact documented that I was to be forwarded to hardware." Unfortunately, for "Kirit", Line 1 is still Run Tests and he was stuck.

Somehow by an Act of Vishnu, "Kirit" got his manager: "Subbu" and "Sam from Hardware" [not to be confused with Sam from Tech Support] to at least relay messages to me. There was never a question of my speaking with them directly and poor "Kirit" had to play messenger-boy. Of course, nothing changed. Line 1 is Run Tests. Line 2 is Reset Software. This time they wanted to re-install the RAID software (thus masking the error condition). For over an hour "Kirit" dutifully relayed messages back and forth.

"Sam-From-Hardware" relayed there was nothing wrong with the PC because all the tests ran OK. Well, since the PC is dead they cannot run any tests and when the PC was running of course all tests would run OK. It's sort of logical but as someone said, this is not about logic.

I did point out that when the original problem happens you cannot run any tests because the keyboard and mouse are not recognized and so by extraction you cannot type or click on anything. Once these are reset then you can click and type and all is right with the world.

I did point out that they had run the graphics card test and it froze at 11%. You cannot run any tests when the system is frozen and when you reset you may or may not get an error. But that does not mean that the frozen system is "not failing" and sort of by definition a frozen system has failed.

I did point out there is nothing that I as an end user can do to cause a RAID to fail. I run Vistax64, IE8 and my application. This is not the cause of the RAID failure. And of course if you reset the RAID you can very nicely mask the error condition but that does not mean that the system is "not failing" and if your RAID fails you are not going to be running much because well - the RAID has "failed".

I did point out that their own techs have verified all of the above and run the tests that they could before the system froze up.

I did tell them that I would run all their tests and re-install the software IF they would send out a new system board, couple of drives and a new graphics card. I told them that re-installing software on failing hardware is not going to fix anything. I could "hear" sputtering from "Sam-from-Hardware" and a bit of choking from "Subbu" at the very idea!

In the end, poor "Kirit" said his manager "Subbu" would call me in 15 minutes. I think time in India is on a grander scale than time in the USA because, just like the last time I was told a manager would call, all I got was Dead Air.

Of course, I cannot understand WHY HP would want to run their business this way? It doesn't make sense. Someone pointed out it DOES make sense. Here's how: they pay the Tech Support guys a fixed salary - so it doesn't matter how long they talk or how many times you have to call in - that cost is fixed. If you have a specific hardware problem they can send some guy to jam a card in the system and they are done. BUT if you have a cascade failure or an intermittent problem or something that is not "ezpz" then it's in their interest to NOT repair it, mostly because it is likely to happen again. It's much better to stonewall until you give up and buy another PC. Then they get to close the ticket and they no longer have to support an unstable system. And as far as my $2k - that's a joke to them - it doesn't matter one bit to their bottom line. Even if 100 or 1000 people don't buy a PC from HP there are millions of others who do or will - so I'm just collateral damage to them. The sooner I give up, the sooner they can write-off the issues, close tickets, boost their quarterly stats and show they have resolved everything because I no longer contact them. So, it does make sense in a strange way.

But bordering on the absurd: Each time I was placed on hold I got to listen to the HP ad about how their In Home Warranty Service would fix any problems you had. It was SOOO bizarre.

We as well purchased the same HP Plasma Color TV and of course we heard the dreaded POP and the screen went black but still have the sound. Tried to contact HP but all they want is 629.00 in order to repair it. Seems the circuit board on the inside is faulty. It is an 89.00 part and HP is aware that all of us have had this issue but it is a major hassle trying to contact anyone who can help you and they do not offer any incentive to help replace the part.
I am so furious and for HP to be such a quality name in my opinion it is not.

Bought the TV in late November '06, based on HP's reputation for great products and service. In March 2010, heard a "pop" one evening and the screen went black, although the sound works fine. Very small red dots at the bottom of the screen. Called HP Customer Service immediately and they were able to "diagnose" the problem on the phone by having me unplug the TV, hold the power botton for 20 seconds and then plug the TV back in. Button remained blue after this process and they told me that I would have to pay $629 to have a repair service come to my home and fix the YSUS board because my warranty had expired. They said the repair service would make three attempts to fix the TV for this price and if they could not fix it I would receive a partial refund. They would not allow me to speak to anyone else or provide any other options. Researched the issue on the internet and I find that this is a very common problem that HP has known about. I estimate that I have used the TV for around 2, 000 hours and it was supposed to last 60, 000 hours.

I purchased a brand new HP Pavilion Elite e9280f computer Dec, 2009. It is now March 20th 2009 and I still have not been able to use the computer. The computer came with a defective motherboard (Computer crashing to the Blue Dump Screen BSOD) for which I have spent countless hours of wasted time trying to fix it for 3 months. I am connected always to India for tech support, not one of these people has fixed the problem. Every time I was calling for support, I am answered by different people, they are not able to read the previous comments on my opened ticket, and they testing my computer from the beginning again and again then reinstalling OS. I must deal with whoever answers the phone. I requested to be able to bring my computer to the local authorized dealer and I was told I would have to pay for that - even under the manufacture warranty! Finally after two months of the countless phone conversations, Than they decided that this is known problem and they have to defective motherboard. They ordered for me an empty box and asked to send my computer to HP for repair (7 to 10 business days). Later on, I've received my computer with "Repair History" - "Reinstalled OS"!
The problem still there - BSOD crash happens again and again and again.
After another week or two of the phone conversations, they decided to send specialist to my home to replace my motherboard! I was happy! Finally! But... Too early!
Right after the motherboard was replaced, another problem, I believe related to the new motherboard shows up: every time when my computer going to the sleep mode, it is gets frozen and all fens inside of the box start spinning as crazy making a lot noise for the hours - none stop!
Today I've spent 5 hours on the phone with (Oh, again) different support persons, they all started from t he same problem, telling me absolutely nonsense reasons for this problem, even one of them said that my computer gets frozen because of bad mouse and keyboard! Another "smart" guy decided that i have to send my computer back to the HP for another repair!
I explained that this is my work computer and I cannot lose my job because the hp tech support unable to fix it.
So, now I am waiting for t his case to be escalated to the "second level supervisor"
This was a brand new computer. I should NEVER have had to go through any of this and YES you should be compensating me in some way. Never, ever buy from HP their products and service is above and beyond atrocious!

Respected Officer,
This the mail to inform you that i had taken an extended warranty of my product from Authorized Hp Service centre business automations Indore and its end date is 24/1/2011. I had submitted my laptop to RT OUTSOURCING SERVICE LTD. Indore and they are not ready to repair it telling warranty cant be given on this am suffering the problem from last 15 days only the reason explained to me is warranty cant be given. As they had charged a customer for an warranty then whats the use of it. But this is the high time.Its not our mistake that we had buyied Hp Products. Please help me out if u can as soon as possible.

Product and Warranty Details-
Sales order Number-[protected]
Care Pack Serial Number-G0X1IN2B1599
Model No.-Tx!000
sn-cnf7485m2p
pn-gd617av

Ayush Papriwal
Indore (M-P)
Mo-[protected]

I’ve purchased a HP Laptop (Model: Nx7300, Sr. No. CNU7051G0P, Pr. No. RR585AV). Since my purchase, I’ve started getting recurring problems in various components such as motherboard, LCD panel, DVD ROM, AC Adapter etc. These problems are so frequent that, I’ve to visit the service centre every month or two. These are the description of the various issues that, I’ve faced and got my laptop serviced for the same:

1. Mother-Board replaced once due to the problem with the display driver.
2. CD-ROM replaced along-with the motherboard which has developed some issue because of the motherboard.
3. The rechargeable battery replaced once in the one year time since, the cells are damaged in the charging-discharging cycle.
4. AC Adapter replaced once since, it was not able to support the charging of battery.
5. LCD panel replaced once recently which has developed some display issues.
And, now the LCD panel has again started creating the same display issue due to which the previous LCD panel was replaced a month ago.
Thus, it’s a shame that a reputed company like HP has such defective parts (or may be recycled parts) installed on it’s new systems which needs replacement every now and then. Even worse, it’s been almost three months since, I’ve lodged a complaint for the replacement for the defective part and has not received the said part at the service centre till now!
I’ve contacted the customer service dept. on phone and on mail (Complaint ID: 2115167) but, they’re always giving the false assurance as always that, the said part will reach to the centre asap. The reason quoted for the delay that, the production of my laptop model has been stopped.
It’s very frustrating that, such a kind of response is given by such a reputed company and; the service quality of which is even worse.

I’m not able to use my laptop since three weeks because, the display isn’t working. And, since, I’m a Computer Engg. Student, I need the laptop daily for my assignments and work. Also, for the past three weeks I’ve not been able to use my BSNL broadband service with monthly charges of 900Rs. And, has to go to the cyber café to surf and do my usual work over the net with a hourly charges of 20rs.

I would like to be compensated as Firstly by replaced of the defective part asap. Secondly, for the mental agony / harassment /embarrassment that I’ve suffered during all this period. Thirdly, I would like to be reimbursed for all the extra expenses which I’ve incurred all this period like for the petrol for visiting service centre, my internet bill (for the period of three weeks ) which I haven’t been able to use, the charges for the cyber-café for the entire period.

When I bought my HP 1000 netbook it was stated that I could use vga out as HP advertises. I found out I had to buy a proprietary cable to get vga out. Then I find out they do not even make it. I had an entire PowerPoint presentation ready for 60 people when I found this out. The proprietary cable thing is bad enough(greed) but then they don't make it. I have netbooks from 4 other company's and they all use standard vga out. I will never buy another HP product and will twitter about it, put it on Facebook, Myspace, and every other social network I can find. I have found several people that want to pursue a class action lawsuit for this reason.

Hp plasma tv pop of death - product design flaw

Mr. Hurd I am writing to vehemently complain about the quality of hp plasma tv's. After communicating with an assembling group of similar consumers with the same failure of their hp plasma tv's, it is clear that a product wide recall should have happened years ago.

The issue is that a high % of the plasma tv's you profitted from in the last several years have failed with loud pop, followed by a black screen. All of us have been frustrated by customer service that wants over $600 to maybe fix the problem.

Frankly, from my experience with your products, I have no reason to trust a pay up front maybe from your company

We are prepared to take this issue to the board of directors and initiate a class action lawsuit if necessary.

A long series of problems resulted from my purchase of an HP laptop. First to go was the battery, almost immediately. This is not unique to my computer. I have several friends with HP laptops and they all last between 1 and 3 minutes running off the battery with the cord unplugged, so rather I guess I have a lightweight desktop, since it is no longer portable. Next problem is that you cannot use the computer for about the first 15 minutes it is on. Not sure why, but if you try to open a program, it WILL just freeze. Also very handy if you accidentally bump out the power cord and don't notice. Then you have to wait about 20 minutes for it to reboot and be ready for use. I have also had many small inconsistent problems. Last time I logged on, the start bar was froze so I couldn't access the web pages I had intentionally left open. There was another 20 minute wait to restart. The speakers cut out, which makes it useless for DVD viewing or listening to music. It gets very hot very quick, resulting in a snail's pace computing process. The computer often restarts without permission, resulting in lost work. I don't know if this is the computer's fault or if they just chose the wrong software. The best part of all of this is that HP DOES NOT GIVE A HOOT. I HAVE TRIED CUSTOMER SERVICE ON SEVERAL PROBLEMS AND RECEIVED NO ASSISTANCE. What I did receive was broken english explaining how to fix this problem on a different kind of computer, in case that may help. It didn't. Don't be fooled, my computer other than the battery and some small glitches, appeared functional for the first few months, but if you recently purchased an HP, I would return it before it shows its true colors. A truly poorly made product with no one responsible to stand behind it.

I purchased a brand new HP computer Feb 24, 2009. It is now April 28th and I still have not been able to use the computer. The computer came with a defect in the nvdia graphics card fan for which I have spent countless hours of wasted time trying to fix it for 2 months. I am connected always to India for tech support, not one of these people has fixed the problem appropriately. I am told there is no American number period. I must deal with whoever answers the phone. I requested that I please be able to bring the computer to the local authorized dealer, Best Buy, and I was told I would have to pay for that. They ordered me a replacement fan and than sent the wrong part for which I had to take MY personal time to return it. They than sent me another computer and told me the hard drives could be easily switched as I had installed expensive programs on the other one. Than they decided this could not be done and now after 2 months of misery it's OK for me to take it to Best Buy so it can be fixed properly. And they call this going above and beyond for customer service. Are they KIDDING! Now I have to take MY personal time again to take the computer into Best Buy, WAIT again for it to be fixed than go back and pick it up. THIS WAS A BRAND NEW COMPUTER. I should NEVER have had to go through any of this and YES you should be compensating me in some way which you ARE NOT. Never, ever buy from HP their service is above and beyond atrocious!

http://www.HPplasmaLAWSUIT.info

HP 42" Plasma HDTV / HP PL426ON
Model # -- CPTOH-0602

NOTE: I COPY & PASTE

This Complaint From someone who had experience the same thing that I have with HP/HP Support online.

----- First HP contact ----- [protected] HP Tech Support

Was watching TV the other night and heard a loud "pop" sound. Picture went black but could still hear sound and could use the functions and menu's ... even change the channel ... but no picture. Contacted HP that evening to inquire what could be the problem. HP representative said she thought the TV needed to be "reset" she had me disconnect the power supply and then depress the power button while TV was off for 30 seconds. I did just that, then turned the TV back on as instructed ... same problem no picture with sound. She then said it was likely the bulb/lamp in the TV and that she would pullup some specs and see if we could check on that over the phone. When she came back she stated that my product didn't allow for the bulb/lamp to be replaced and then said my TV needed to be looked at by a technician and she would be happy to setup that appointment for me. She informed me that the technician would cost $629.00 + tax ... nearly 700 dollars. She also stated that the technician would only be able to "attempt" to fix the problem by swapping in and out boards in the TV. 3 boards ; YSUS BOARD, CONTROLLER/LOGIC BOARD, XSUS BOARD. As the TV was powering on and off the power board was fine. It was explained to me that if the technician was unable to fix my TV in 3 attempts, that HP would refund half the 629.00 - tax of course because something had to be paid to the technician for their trouble, at my expense. I didn't schedule the appointment that night because it seemed like alot of money to "attempt" to fix a bad board and something seemed fishy about the whole customer service experience I was receiving.

I've been unable to dependably print wirelessly with this model since I bought it 2 weeks ago. I keep getting a "broken pipe" error. There is no way to set up wired printing after the initial wireless setup. I've uninstalled the software and reinstalled it multiple times without success. HP online support has nothing addressing this. I've called repeatedly to customer support and because I have a Mac get transferred to a number that hangs up on me due to "circumstances out of our control".

My name is Rikk,

I have serious issues with my HP Plasma 4260N - First, I had an video board replaced, then black lines across the bottom
of the screen, then an all-out color wash screen. 3 serious problems in 4 years, and HP doesn't care. Their defualt answer is the same as everyone else's - 50% of the cost of the TV to maybe determine the problem. This is the biggest piece of electronic junk I have ever bought.

I bought a hp pavillion dv6324us just a little over a year ago. IT'S JUNK had problems since day one black screen, blue screen, crashes, hard drive replaced and been to circuit city 30 times. Finally was told there was a recall on the mother board sent it to hp and they sent it back say it was ok. It went black again sent it it now its out of warranty they want $450 bucks or just use it as a paper weight. made several calls and they act like ### and throw you from one person to another you are hp robots and say nothing can be done. one guy said what do you want and i said either fix the computer or replace it. In a smart as tone he said thats not going to happen. well what is going to happen is I or anyone I know will never purchase a hp product again and my daughter will advise all incoming freshmen not to buy hp products as thier fisrt education as college. I hope the word will spread to every college not to boycott hp products as I know I will be Speading the word.. Maybe All the idiots in india wont get any my phone calls either.

On February 2, 2010 I purchased a HP Pavilion A4316f bundle (included monitor). When I booted it up for the 2nd time, it took 55 minutes to boot. Thereafter it took an average of 20 minutes to boot. After 4 e-mail communications with their support and complying with their requests, I got the boot down to 18 minutes.

I contacted Staples where I purchased the system and they told me to bring the tower (computer) in and they would swap it out. I did so and was very pleased with their attentiveness.

I currently have a new computer and it takes 15-18 minutes to boot. I do not intend to ever purchase another HP product.

I am an American living in Europe, and I have an HP Photosmart C4480 printer. On a trip to America last July, I purchased ink cartridges for this printer. I am now at the point of using them. And they do not work! The package says that the ink is for my printer model on the package. I contacted HP and they said that I must buy ink in Europe. But NOWHERE on the ink package does it say this! Now they will not refund my money, and I am stuck buying more ink in Europe at a 40% higher price. They will not refund the money I paid in the US.

Hewlett Packard is committing false advertising when they say that a product will work on a certain printer if in fact it does not.

There is no excuse for this BAD business practice. I encourage everyone never to buy from HP again. They will not honor their product.

Without a doubt, HP has the worst customer service to date. Hung up on six times, false promises, and corporate told me the bottom line was that they would not foot the bill (their words) for an ongoing HP laptop connection problem. I was also told that I could waste my money if I wished, then hung up on.

I am going to file a claim against HP.

I have been having problems with my Pavilion tx1219us...I checked and there are hundreds having the same problem...I've done everything that they have told me to do...nothing works..everyone who is having trouble said that it would eventually fry...it has... HP will not admit that there is a serious problem with the laptops...Just check the web or Google "Wayne Sallee, HP and you will see.

I have owned this HP tower for exactly 43 days. It does not send data to the monitor so it is nothing more than a $1, 000 paper weight. Things happen so I contacted the Customer Service department for warranty repair. After putting up with their mind numbing and inane questions, (is the power switch turned on, is the monitor switch turned on...) read by monkeys from a script, we finally get to the meat and potatoes of the problem, I still have a blank, black screen. I had to repeat that answer no less than 4 times so I am quite sure they aware of the problem however incapable of comprehending the answer. I was asked what I wanted HP to do about it. Are you kidding me? You really need to ask? It is not blatantly obvious that after only 43 days I expect to have in my possession a working, functional, computer. Is it not painfully clear that what I want is a duly owed warranty repair to fix my defective product? Apparently not, I have to tell the CS monkey that I want my computer tower repaired under warranty. No, this cannot happen yet. I have to be referred to a "supervisor" who after waiting over 30 minutes on hold comes online to tell me that I am going to have to send my tower in for repair. Duh, I did not see that coming. At this point, I am told that they will ship me a box in which to pack my computer. I don't know why, I have the original packaging but they did not ask me about this nor did they seem to care. I will have to wait two to three days for this special box. I can, I am told, spend $50 to expedite the box to my house and shorten my waiting time by one day. I'm still going to have to wait a week to ten days for the actual repair to occur but hey, why not gouge me for $50 while I'm already unhappy with the actual product. But wait, they are not done. I am told that I will also have to pay another $50 for them to back up my hard drive before they reformat it which they will surely have to do. Why, because I am told by the monkey that knows naught about computers that isn't included in his preprinted script that they are going to have to replace my motherboard. Really, wouldn't we want to check the video card first? Maybe check the bio system? No, they want to go straight to the motherboard. Seems to me that when your customer spends $1, 000 on a product that has a lifespan of less than 45 days it would be a small token to extend an offer to at least provide a back up service at no charge. What the heck, I am going to be inconvenienced by the loss of my system, I have to send it to who knows where for who knows how long and get back what? Nothing more than a hope that I have a good working system.