H-E-B review: They said they could not leave a certain item because I said I would't be home. Untrue

First of all, I like a lot of people have been using this service because of the coronavirus, so we depend on the store to bring our items. I asked the store to come to the back of my property to the garage. From that stagtement they assumed I was not going to be there, so one item, they said, could not be brought because I would not be there. I did not say anything of the sort. Then HEB makes the claim their stores are restocked EVERYDAY. So why can't I get dog food, milk, papertowels, not to mention other items marked you can only buy 4 when I only bought 2. None of this makes any sense to me. This is the first and last time I will ever do this, coronavirus or no coronavirus.