I am writing to bring to your attention a distressing incident that occurred at the boarding gate of Heathrow airport on 27/06/2023 I believe it is crucial that you are made aware of the situation, as it raises concerns of discriminatory treatment and a violation of passenger rights.
On the aforementioned date, I was scheduled to travel from London to Tunisia with a confirmed booking. As an Algerian passport holder, I presented my passport and boarding pass for inspection at the boarding gate. However, what followed was an incident that left me feeling humiliated and treated unfairly.
One of the security guards handling the passport check displayed my passport to a colleague, who immediately began laughing. Subsequently, I was asked to provide proof of a booking ticket to Algeria, even though my travel plan involved staying in Tunisia for one night and then continuing to Algeria by an alternate route the following day. I regretfully informed them that I did not have a reservation to Algeria, at which point I was unexpectedly requested to pay £150 for a ticket to Algeria on the spot. When I declined this request, I was denied boarding, while all other passengers with the same nationality were permitted to board without any issues.
This incident has deeply disturbed me, as it suggests discriminatory behavior based on my nationality. I firmly believe that all passengers should be treated with dignity, respect, and equality, regardless of their background. I am deeply saddened to have encountered such treatment, particularly when I had meticulously planned and booked my journey.
I kindly request a thorough investigation into this matter, as it is of utmost importance that airport security adheres to principles of fairness, non-discrimination, and passenger rights. I urge you to take immediate action to rectify any unjust practices and ensure that all passengers are treated equitably and with dignity.
Furthermore, I seek your assistance in addressing the denial of boarding I experienced due to the unjust demands made by the security personnel. It was not my fault or intention to be unable to proceed with my planned journey, and I kindly request your support in obtaining a fair resolution and, if possible, a refund for the unused flight segment.
I have attached relevant documentation, including my boarding pass and a copy of my Algerian passport, for your reference. I kindly request your acknowledgment of receipt of this complaint and that you provide me with a timeline for the investigation and resolution of this matter.
Thank you for your understanding and anticipated cooperation.