Hazelton's review: Order not being fulfilled or delivered

Order with Hazelton's placed on November 30, 2020. Order number H3144940 to be delivered on December 18, 2020 in Ottawa. Order total Canadian $129.99. This order has never been delivered. We called 3 times and left messages for customer service to call us back. These calls were placed on December 19, and twice on December 21. They never responded to our calls. Their customer service does not answer when you call. They only instruct you to leave a message. Not only did the recipient never get their Christmas gifts, but our credit card was charged and we have no way to get a refund. Please let us know if there is anything else we could do to resolve this.
Thank you,
Penny