Hazelton's review: Basket never arrived scammed

Ordered a basket worth over $400 to a family after their son had died. Ordered Dec 22 and gave them time due to the Holidays and Covid. Except it is now Jan 8th and no basket has arrived. I have sent emails, calls and Twitter call out but to no avail. Nobody responds, they certainly took my money right away. It is the worst feeling to be scammed like this. I read the ratings on their site and obviously did not do enough digging. Is there any recourse we can do to get our money back? Disgusted at this.