Hazelton's review: A basket not received

The wrong basket was delivered to my recipient along with a attached Christmas Greeting addressed to some family whom we do not know. I have sent multiple emails to customer service, damages, refunds, others and left two messages on the [protected] number since December 27th 2020. I finally received a response from the Gift Group customer service with a email advising me that sending multiple emails could actually be counterproductive! With that being said, what else do I do now that I cannot email? I was advised someone would contact me within 24 to 48 hours, it has been two weeks now since I have been waiting for a resolution. My solution, kindly refund me the money for the basket or send to my recipient the barrel of beer gift basket that I originally paid for that was never received. My order number was h3152758 I made the payment via visa 129.94. My telephone number [protected]. Please do not hesitate to give me a call... Many thanks Karen Leverton