The complaint has been investigated and
resolved to the customer's satisfactionResolved Harvey Norman — non delivery of a purchased item three weeks later - balgowlah store
resolved to the customer's satisfaction
I purchased a washing machine from your Balgowlah store three weeks ago. I have taken 3 days off work and there have been 5 promises to deliver the washing machine but it still hasn't happened. I keep receiving verbal & written promises from Dan Matthews that the machine will be delivered & yet nothing. Dan is now not taking or returning my calls. I have lodged a formal complaint with Fair Trading. I have paid for an item & yet I'm still not in possession of this item. I've been without a working machine for 3 weeks now. What else can I do? Rosanna
The complaint has been investigated and resolved to the customer's satisfaction.