The complaint has been investigated and
resolved to the customer's satisfactionResolved Hansons Windows — Terrible window/charged card w/o authorization
resolved to the customer's satisfaction
On March 7, 2009, we invited (I know it is our own fault) a Hansons salesman in to give us a quote on a window. He was very polite, seemed knowledgeable and we choose the next to the top of the line window. We were very specific that we would authorize the $500 down that was required, but would not authorize any more until we were satisfied with the job.
On April 25, the installers were late getting here (were suppose to be here between 9-11 they showed up at 3:10 with a lot of prompting on our part). The screen had a hole in it, the screen corners did not even meet, the main window was bent, the locks didn't work, we watched them put the window in with over an inch opening left on the north side of the window (they just filled it with foam and covered it up), some of the foam was coming out around the trim in spots, it was pushing the trim out in others, the new window ledge was wobbly, and when the windows were closed, they would not close evenly. When they finished, we called the sales person - /name removed/ and told him we were not authorizing any payment until the window was done right and we wanted him to come and look at it. We continued to call and wait for return phone calls to get someone out here to fix it - On April 30, we received in the mail a receipt where they had charged out credit card the remaining $973. After many, many phone calls we finally got someone to come out on May 5, the installer came back and admitted they had done a poor job, and said he would not pay for a window like this - then he took the screens and said they would order us a new window and bring us back the screens the next Saturday. We of course have not seen our screens - but have finally found out that they are suppose to come with our new window on May 28. The worst thing is - we just keep asking for someone to come and look and tell us if they would want to pay for a job done like this. Sean one of the service managers was rude to say the least. JUST BE WARNED - BEFORE YOU DECIDE TO BUY FROM HANSON'S, COME AND LOOK AT OUR WINDOW AND DECIDE FOR YOURSELF.