The complaint has been investigated and
resolved to the customer's satisfactionResolved Gutter Helmet — Caused my basement to flood
resolved to the customer's satisfaction
My mother, 74 years old purchased Gutter Helmet. It was installed on the front of the house only due to the cost. The first heavy rain she had, approx 6 months after installation, her basement flooded. She has lived in this home for over 45 years and nothing like this happened previously. At 74 years old she was vacuuming up the water and carrying out pail after pail of water upstairs and outside. When she called the company, they would not return her calls. My husband took over trying to reach them and had the same problems. When he finally did get in touch the installation supervisor/manager he was rude, argumentative, unwilling to listen at all and insisted Gutter Helmet was not the problem. This went on for approx. 3 weeks. Not hearing back from him we tried to get in touch with the owner of that particular Gutter Helmet. After 2 weeks of calling and leaving messages almost every day he finally returned our call. He also was terribly rude, argumentative and didn't stop long enough to listen to the problem jumping in very defensively. When he finally relented and said he would come out to the house he let it be known it would NOT change his idea or opinion of his product since "his product never fails". We had written to the Better Business Bureau and that is the only reason he called and scheduled an appointment. As of Monday April 27, 2009 this matter has NOT been resolved. Save yourself a huge headache and go to: http://www.leaflessinseattle.com/gutter-guard-comparison.htm for a comparison.