I am writing to express our disappointment regarding the inadequate FALCON GOLD business class experience
Firstly, I would like to draw your attention to a distressing incident that occurred during the second leg of our connecting flight from Bahrain to Istanbul. To our dismay, one of our party members was severely bitten by bugs soon after taking their seat in the business class cabin. (Please find pictures attached.) This caused significant skin inflammation and discomfort to the individual and induced stress and concern among the remaining three members of our party. I would like to emphasize that we promptly reported this matter to the in-flight supervisor attendant, who created a report that can be cross-referred to for validation.
Such an incident is unacceptable, particularly in the business class section where passengers expect a superior level of comfort and cleanliness. We believe it is crucial for your airline to uphold the highest standards of hygiene in Falcon Gold and ensure that such occurrences are prevented to safeguard the well-being and satisfaction of your valued passengers.
Additionally, we were disappointed to discover that the business lounge privileges were not operational during the first leg of our journey from Delhi to Bahrain. Unfortunately, we were not informed of this beforehand, which significantly impacted our choice in selecting your airline. Had we been aware of this situation, we could have considered alternative options, as other airline lounges were operational at the time. This lack of communication caused inconvenience and hindered the overall experience of our trip.
Considering the aforementioned incidents, we are genuinely disappointed and, to be honest, feel let down by the entire experience. As frequent travelers who appreciate excellent service, we had high expectations for our journey with your airline. However, these recent encounters have left us with doubts regarding our decision to choose your services for the first time.
Therefore, we kindly request that you take immediate and appropriate action to address these concerns and restore our faith in your airline. As a gesture of goodwill and to compensate for the distress caused, we humbly request either a refund for the business class tickets or an upgrade to business class for our return flight for all four members of our party. We believe that such a resolution will not only rectify the situation but also demonstrate your commitment to customer satisfaction.
Please find the relevant customer and flight details below:
PNR: FINUZF [edited]
- Flight from Delhi to Bahrain:
- Flight Number: GF 135
- Departure Date: 13th June 2023
- Departure Airport: IGI Delhi
- Arrival Airport: Bahrain Intl.
- Connecting Flight from Bahrain to Istanbul:
- Flight Number: GF 45
- Departure Date: 14th June 2023
- Departure Airport: Bahrain Intl.
- Arrival Airport: Istanbul Ataturk Intl
We genuinely hope that you will consider our complaint with utmost seriousness and urgency. We value our relationship with your airline and wish to resolve this matter amicably. We look forward to a prompt response and a satisfactory resolution.
Thank you for your attention and understanding.