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1.3 15 Reviews 197 Complaints
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Guess complaints 197

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A
11:25 pm EST

Guess a handbag

I am an Indian, had gone to Kualalumpur (Malaysia) for tourism in 2018. I bought the Guess Black handbag from a store in Kualalumpur. I had paid a good amount their even though it was in discounted price.

I have been using this bag very rare, as it was expensive, for me..

I kept my bag at a safe place. when I took out, the saw the skin is peeling of from everywhere.

I understand that this is year 2022, but still I had not expected, such a branded item will show such damage in such a short time. I still have some bags bought years bag and still showing no sign of damage.

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12:23 pm EDT

Guess I’m complaining about the manager and other worker

I went with my family to buy clothes and the manager made us feel uncomfortable just watching us the whole time the cashier was the one helping us out checking in the system if we had the size we where looking for,we spent 360 dollars between all of us and I think the manager should be the person showing the example by dressing property she was wearing a short that her [censored] was showing

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Mohy El Din Mahmoud Osama
, US
Sep 04, 2022 10:50 am EDT

I went to guess store in nasr city at city stars mall egypt last year to bring a bag for my ex girl friend. And the seller girl in the store called gigi was there. Later on i went to the store in june 2022 with my fiancee and her mother. And the store seller girl gigi took my fiancee cell phone number and told her about my ex girlfriend and private matters. And that made problems for me. Plus that gigi talked to me in a bad way infront of my fiancee and tried to joke with me and i dont even know here. And all that made my fiancee and her mother very upset..how can she take number of customers and talk to them in private matters like that!thiss customers privacy

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8:06 am EDT
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Guess Guess handbag

Hello

I have bought guess purse from dubai on 30th may 2022, I stay in delhi ,I came back to my home on 31st may when i opened this purse packet i found so many scratches on guess purse buckle as if they have given me old purse i have spent 10,090 rs in indian rupees on this purse this is very wrong what to do now what the solution for this ?

Im sending u purse pics and payment details pics as follow :-

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8:45 am EDT
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Guess Injury to leg

My name is Symon william, I have already sent an email to an email address given to me at the store but wanted to make sure that it was sent again incase I do not hear from anyone. I was in the o2 store in London England at approximately (15.43). I saw a pair of black trousers which I liked and wanted to try on and went into the changing room. While I was putting my legs into the left leg and pulling them up, I felt a sharp pain down my leg, and I immediately pulled them down and saw a long gash down my leg with blood coming down, l shouted to my partner who was near by to look at what happened, and she then called for assistance and a sale assistant came to to help. She came and was as shocked as I was to what had happened, she gave me some wipes and bandages. While all this is going on a woman came along and introduced herself as the store manager ( Lara) who was very apologetic and said this was a result of thieves dismantling the security devices and hiding then in other clothing, my problem in hearing this was if this is a known problem why are the garments not checked on a regular basis! This could have been a far more serious incident if it was higher on my body.

Desired outcome: 1) That all items be checked 2) compensation 3) apology

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9:21 pm EDT

Guess Watching me in to the point I felt uncomfortable and left

I went into your store for Mother's Day. But my mom was on her way. For 20 minutes I felt workers staring at me. They followed me around the store. I felt them staring. I caught them looking at me at the side of their eyes. The manager stood by the exit and was watching me even when I I tried to look at purse at the front before I was leaving. A white family came in and not one of them was harrassed. My Mom eventually came to the store. And we waited for anyone to help me. My mom said everyone walked passed her to help the 1 white family. My mother was so humiliated on Mother's Day. I just wanted to buy her a purse for mother's Day. And now I have to take legal action.

Desired outcome: I want your manager fired. And two workers.

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7:05 pm EDT

Guess On lIne Order

I placed an order in February. A dress that came in the wrong color. I ordered Blue i have Pink. Three times i was told i would recieve a call tag with my Blue dress i have ordered. Never came! I went to Florida where i wanted the dress for my business meeting. I wanted to retur n the dress 2 locations CLOSED. They told me on the phone to bring it to Ellingtomn MAll Guess, I did that they would not take it. So on the phone for an hour and a half they were now sending a call tag 3 times i never recived. So i went to my other business meeting in West Palm and went to a REAL Guess store and on the phone and it EXPIRED and they said i would revieve a email for return. LMAO Again never recieved. aFTER THAT I CALLED ONM MY 2 DAY BEFORE FLYING OUT AND AGAIN A CALL TAG WAS SUPPOSED TO BE ISSUED NEEVER RECIEVED! I want my refud and some that has half a brain to cantact me!

Desired outcome: i want a refund asap

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Update by 7932beth@gmail.com
May 07, 2022 7:07 pm EDT

Frustrating to no end

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3:46 am EDT
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Guess Guess ladies purse

I purchased 2 ladies purse of guess. I used them rarely. So called leather has ripped off both the purses

Desired outcome: Please refund or replace

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10:58 am EDT
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Guess Hand bag 👜

I bought this Guess bag 194 SG751219 F-60 in Dec 2019. There came pandemic n the bag was kept because all were at lock down. When I'm able to use the bag in 24th March for a wedding I was so devastated. The was peeling off. What's the problem? A branded bag should be good n lasting... Why is it peeling? Please help to solve this .

Stella Benjamine

Desired outcome: Please refund or replace the bag.

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12:14 pm EDT

Guess Guess Purse

I bought a purse at a Guess store in Loulé, Portugal in September 2021. After 4 months the leather was scaling. I returned it and waited for over 2 months for a generic reply (unsigned and undated). The reply confirmed that this is the normal wear and tear of the product and even though it is within the guarantee period, it cannot be substituted. Seriously? I thought GUESS was a quality product, not something one can buy at any corner shop!

Desired outcome: Substitution of the product.

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6:04 pm EDT
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Guess Jacket

Leather of jacket is completely rotten. Didnt expect this from a renowned brand. Its really bad to see product used just once and it got rotten.

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6:45 am EST

Guess Orders

Hello there! I order from Guess.co.uk a Bag. Was around 44 pounds + extra 16 pounds to delivery to my address next day (was 8th of this month, when I made the order) and supposed to be at home Saturday or Sunday, nothing coming in this days. I text the company they said : The man who delivered cant come this days and your order is coming back in Italy and when the order comes back we will send your money back. Ok that is fine, sometimes things like that happen, but yesterday my room mate text me I got order from guess, and guess what?!? Its my order, late with almost 3 weeks, my 16 pounds extra for delivery?!? I text them, nothing at the moment... I am not happy from this situation

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7:08 am EST

Guess handbag order

hi. i ordered a handbag on 14th January 2021 with amount of 49.5 pounds. the order no. was #GE00642418. I received the confirmation mail and my order was shipped on 15 January. but the tracking number provided to me was invalid. On 20th of January the amount was credited in m account. on the next day same amount was debited from my account and now the order history shows no orders placed.

Desired outcome: I have not received any reply from the company

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6:05 pm EST
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Guess Online shopping

Hello, I made a purchase with guess and still haven't received it. The tracking that was given to me is not working. I just want to get back my money!

Desired outcome: Refund

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6:35 am EST
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Guess refund details order: #geu181860339277 date created january 26, 2020 return registration 8348769536 qty 3 status pending

Hi Guess,

I sent and created a return package on 27 January and I still haven't been refunded with my money. It's impossible to contact you by phone and the only valid number you provide is extremly expensive and I'm not even able to dial it from my phone.

I have emailed you a couple of times and have had no response.
This kind of service is unacceptable! Your return page just says pending all the time, so it's impossible to know what the status of return really is.

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1:28 pm EST
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Guess geu028657332515

Hi i returned an item that I bought on line on 14/1/20 I spoke to someone regarding this the other week and was told I would get an email when they had received this it's now 3/2/20 and I still haven't had any email or refund, I've emailed twice now but had no response from that, just tried phoning again only to be on hold then cut off this is so frustrating for myself as I'm in the United Kingdom and making phone calls to Italy is costing me money!I would appreciate it if you could look in to this mattter for me ASAP and email me [protected]@yahoo.co.uk to give me an update thankyou regards Nicola, pls find attached the email I received after the first phone call was made and the item that's still saying pending

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1:08 pm EST

Guess purse

I went the Bay Ville D'Anjou.
Explain situation and they say. You should contact
Guess Co. because your bill is over 3months old.
We can't exchange your purse.
This is not the first time that the handles of purse tape comes out. I love your design of your purses. But the handle are very way to damege
What can you do? Please help me!
I have couple of your purses always the same problems! Attached a picture
Thank you

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1:46 pm EST

Guess guess handbag

I bought a black Guess handbag 4 months ago which I alternate using with a brown Guess handbag bought at the same time. The rubber stripping that seals the sewing on one strap on the black bag has worn and now the seam is shredding and the rubber is stripping off. Please see attached picture. I have never purchased a Guess handbag before but I can say it was not cheap and the quality of what I paid good money for I could easily found at Walmart without the designer name for a fraction of the price. Are you a company that stands behind it's name and will make some type of restitution for this by possibly picking up the tab for someone to replace the handle vs. replacing the purse? I am unable to use this bag anymore due it being faulty merchandise that now just plain looks trashy. Thank you

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2:14 pm EST

Guess online return

Dear Guess,
I've ordered a pair of shoes online at www.guess.eu, as follows:
Order date -10/22/2019
Order Total - EUR 159.00
Order details -#GEU181319946339
OVILA LEATHER AND SUEDE ANKLE BOOT BLACK / Size: 36 / Qty: 1
Item Shipped 10/24/2019
I've opened a ticket for a return. Details as follows:
Date Created -October 30, 2019
Return Registration -[protected]
Return By -April 26, 2020
Status -Pending
As after a month, the status is still pending, I've sent an email questioning about the case.
Miss Elena Z. from GUESS Customer Service /www.guess.eu answered:
Dear Mrs. Dias,
thank you for contacting GUESS.
Regarding your request, I kindly inform you that you have made the return authorization by yourself. No return label has been sent as the return processed that you made was not correct: when you tried to register the return by yourself, you pressed the box that ensured that you did not need the label. For next purchases, I kindly ask you not to click the box, so that the free return label will be created without any issue.
If you have already made the return by using another label not belonging to us, I kindly ask you to provide us the postal receipt of it as we are unable to track your return parcel. Be informed that if any inconvenience might occur, GUESS does not take responsibility as the label does not belong to us. We remain at your disposal for any further information..

Having this information, I've sent already 3 emails informing that I didn't return the goods and requesting the labels to be able to return the shoes properly. No more answers from Guess.I'm writing to you because I feel I'm being tricked and this kind of behaviour should never be acceptable from a company like Guess - Leaving the Customers without any responses.
Note that if the customer care/service is good, you might not have the need to advise "avoid using CAPS letters.
Please see the attachment.

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9:37 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good Day Sir This will be last time buying anything from guess unfortunately, My wife was buying bag from city center branch on 28 of November so she found an offer and bought 2 bags so that women on store told her you can visit us anytime if you want to exchange it so i came today to exchange one of 2 bags ( AS SHE SAID ) they refused and told me it...

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3:30 pm EDT

Guess bag / rounded black bag

I bought a black bag from Namshi application which provides a lot of your products after I used the golden hand get rusty ! How could this be ? I paid a lot of money for it and I went to guess store in Egypt/Cairo / Cairo festival city branch
They told me it's not from this branch and you didn't buy it from Cairo so we can't help you
I think I'm not dealing with local brand
You are a famous and international brand so this is not okay to happened
Waiting for your reply

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About Guess

Screenshot Guess
GUESS Factory is a popular fashion brand that offers trendy and stylish clothing, accessories, and footwear for men, women, and kids. The brand is known for its high-quality products that are designed to cater to the fashion needs of modern-day individuals. GUESS Factory has a wide range of products that are available at affordable prices, making it a popular choice among fashion enthusiasts.

The GUESS Factory website (guessfactory.com) is an online platform that offers customers a convenient way to shop for their favorite products from the comfort of their homes. The website is user-friendly and easy to navigate, making it easy for customers to find what they are looking for. The website features a wide range of products, including tops, dresses, jeans, jackets, shoes, and accessories, among others.

One of the unique features of GUESS Factory is its commitment to sustainability. The brand has taken several measures to reduce its carbon footprint and promote sustainable practices. For instance, the brand uses eco-friendly materials in its products, such as recycled polyester and organic cotton. Additionally, GUESS Factory has implemented sustainable packaging practices, such as using biodegradable packaging materials.

GUESS Factory also offers its customers a loyalty program, which allows them to earn points for every purchase they make. These points can be redeemed for discounts on future purchases, making it a great way for customers to save money while shopping for their favorite products.

Overall, GUESS Factory is a popular fashion brand that offers high-quality products at affordable prices. With its commitment to sustainability and customer loyalty program, the brand has established itself as a leader in the fashion industry. The GUESS Factory website is a great platform for customers to shop for their favorite products and stay up-to-date with the latest fashion trends.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue with Guess in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Guess. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

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Overview of Guess complaint handling

Guess reviews first appeared on Complaints Board on Oct 21, 2009. The latest review Mixed Experiences with Guess Factory Store was posted on May 18, 2024. The latest complaint guess in london regent street was resolved on Oct 13, 2018. Guess has an average consumer rating of 1 stars from 212 reviews. Guess has resolved 11 complaints.
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  1. Guess contacts

  2. Guess phone numbers
    +1 (877) 444-8377
    +1 (877) 444-8377
    Click up if you have successfully reached Guess by calling +1 (877) 444-8377 phone number 0 0 users reported that they have successfully reached Guess by calling +1 (877) 444-8377 phone number Click down if you have unsuccessfully reached Guess by calling +1 (877) 444-8377 phone number 0 0 users reported that they have UNsuccessfully reached Guess by calling +1 (877) 444-8377 phone number
    USA and Canada
    1800 048 377
    1800 048 377
    Click up if you have successfully reached Guess by calling 1800 048 377 phone number 4 4 users reported that they have successfully reached Guess by calling 1800 048 377 phone number Click down if you have unsuccessfully reached Guess by calling 1800 048 377 phone number 2 2 users reported that they have UNsuccessfully reached Guess by calling 1800 048 377 phone number
    33%
    Confidence score
    Australia
    800 483 7387
    800 483 7387
    Click up if you have successfully reached Guess by calling 800 483 7387 phone number 10 10 users reported that they have successfully reached Guess by calling 800 483 7387 phone number Click down if you have unsuccessfully reached Guess by calling 800 483 7387 phone number 16 16 users reported that they have UNsuccessfully reached Guess by calling 800 483 7387 phone number
    Switzerland & Europe
    +81 120 823 788
    +81 120 823 788
    Click up if you have successfully reached Guess by calling +81 120 823 788 phone number 1 1 users reported that they have successfully reached Guess by calling +81 120 823 788 phone number Click down if you have unsuccessfully reached Guess by calling +81 120 823 788 phone number 1 1 users reported that they have UNsuccessfully reached Guess by calling +81 120 823 788 phone number
    Japan
    +82 15 221 077
    +82 15 221 077
    Click up if you have successfully reached Guess by calling +82 15 221 077 phone number 1 1 users reported that they have successfully reached Guess by calling +82 15 221 077 phone number Click down if you have unsuccessfully reached Guess by calling +82 15 221 077 phone number 1 1 users reported that they have UNsuccessfully reached Guess by calling +82 15 221 077 phone number
    South Korea
    (877) 444-8377
    (877) 444-8377
    Click up if you have successfully reached Guess by calling (877) 444-8377 phone number 0 0 users reported that they have successfully reached Guess by calling (877) 444-8377 phone number Click down if you have unsuccessfully reached Guess by calling (877) 444-8377 phone number 0 0 users reported that they have UNsuccessfully reached Guess by calling (877) 444-8377 phone number
    More phone numbers
  3. Guess emails
  4. Guess address
    1444 South Alameda Street, Los Angeles, California, 90021, United States
  5. Guess social media

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