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Guess
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1.3 15 Reviews 197 Complaints
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Guess Complaints 197

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M
1:19 am EDT
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Guess bad product but the customer service is worse

2 months ago i bought a bag the material start peeling off. After lots of emails i could send it back for this i got a code to buy online something new but only in their online shop. After long searching i found a wallet of 59 euro the bag was 60 euro as i bought this on sale. I put this in the basket but i stayed in the basket. Again email after email. Again i had to send pictures now of the online purchase. Then i got a mail my purchase has to be more the 60 euro otherwise it doesnt work rediculous! I want my money back very bad service never buy there again unbelievable how they treat someone

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3:23 am EDT
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Guess handbag

have a guess bag brought from Chandigarh from an exclusive showroom... But i am greatly dissapointed as d leatther at d edging started peeling nd now d front portion from where we snap d bag d edges strted to come out resulting in making d bag useless... I never expected such poor quality and fabrication of d bag... Even mediocre companies selling dere bags within 5000 give better qualty nd hav a proper channel thru which they sort out their customers grieviances...i have Just used the bag twice or thrice and this suddenly happened..whats the purpose of buying such expensive bag when you can't even use it for more thn 4 times..
I am extremely upset wid d product and its quality...

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R
10:48 am EDT

Guess carmel t-strap sandles

I purchased the carmel t-strap sandles in black a few weeks ago and when I was walking yesterday 5/1/19, the strap came apart and I fell on the sidewalk. The style numer is gfcarmelas. I'm very upset because I just purchased these sandles and they tore already. I love Guess and have made several purchases in the past because of the quality. I would like a replacemt pair or a refund. My phone number is [protected]

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6:23 pm EDT

Guess still have not received my refund

I still have not received my refund in almost a month now for my order. every time I all I keep getting the run around by customer service. they keep telling me it still has not been processed by the guess warehouse and refused to let me talk to a manager or give me the corporate office phone number . I am very disappointed in the service I have been given by the company. I should not have to wait a month for a refund. if Houston had a local guess store I would have taken it in to the store. now I see why all the Houston stores closed down...horrible customer service

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10:38 pm EDT
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Guess guess bag for $350

my name is Muna El Cherid and I am residing and working in Singapore at an International School. My daughters, who live in Cologne, and I, we are big fan of Guess and very often buy Guess clothes and bags.

For the first time I have been very disappointed when I bought this handbag (see attachment) at BUGIS JUNCTION in Singapore, which was quite costly around 350 S$, and realized just after using it a couple of times that it started to fall apart and like disintegrate. Literally I have never seen something like that. I went to the store and showed it to the saleswoman and she asked to report it to you.
I have always so much trusted Guess that I did not keep the receipt.

I would like you to look at the matter and compensate me for this big loss.

Thanks and best regards
Muna El Cherid

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9:48 pm EST

Guess mismatched shoes

On 9/19/18 I purchase a pair of shoes on the paramus mall one shoes was size 8 and the other size 10 one is bigger than other I went couple of times to exchange the shoes, every time I used to go one of the employee used to said to me the manager wasn't there to come back, I wen couple of times, finally I find the manager I show her the shoes and also I give her copy of my credit card charge, I explain the shoes was for my sister and I find out two weeks later I bought them that these shoes don't match the size they are different I will like to see if anybody return a similar problem, she said sorry I cant not help you, I even have the shoes with the original box she didn't care, this is the reason why im writing and sending to you this complain with pictures attached, because im not going to used this shoes, I want my money back, I wait to long for this people at the store to make me come back I was back an for, I waist my time even to ask my credit card for help, it pass the time limit for the cc. I hope you could get a solution to this problem. If you neeed any additional documentation please feel free to contact me at [protected].
Thank you for you attention on this matter
Dalva vega

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12:17 am EST

Guess guess bags

I purchased 3 guess bags in last few years and to my surprise all of them are in bad shape.
I kept it very nicely under cupboard and when i opened it after few months they wer all tornfrom evrywhere.
I was shovked too see the condition of the bags which were hardly used by me.
It was very dissappointing from a big brand like yoi to delievr such a bad quality product.
I can send you the picture of the bags of you want or give me the contact details of your CEO so that i can show him the picture.
Thanks
Kanika ghai

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3:13 pm EST

Guess customer service lies on your website

So order a pair of boots 31stjan at 12.03 am paid for express delivery stated will be with me by the 1st as really need these boots for then . Called customer services in milan which i have been charged for as u dont have any uk call centers first complaint, to get told i may or not get my item . Called again lady said she would call warehouse to find out if it will be dispatched today ... guess what no call back ... 2nd complaint called again and got told that he checked the warehouse and it seemed my item was out of stock and wasnt sure i was getting my item ...3rd complaint it clearly states that they are available on your website in that size got told again i would get a call back about my order, yet again no call back .. its be 24h nearly and my account still says pending 5th complaint . U have not informed me before i rang i would not be geting this item nor any contact from you via a email to say u go the order 6th complaint ... this is very bad customer service and now will be cancelling my order and taking this further as it false advertising, u promoting a item u dont have 7th complaint . Now i dint no the statues to the order except for pending so in 24h ur company has done nothin with my order and i paid extra for EXPRESS(clearly not)delivery . I am apauled by the shocking procedures and customer services you have provided me with . As well as canceling my order i want compensation for the phone calls £26.82 +more to come as i have to ring again to cancel my order due to your incompetent procedures and staff that cant be bothered to changed the website and inform customers of stock levels... again i will be charged for calls ...the stress and shocking service you have provided it has truely shocked me for such a big company i would expect more.

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9:55 am EST

Guess product quality

Dear all,

I'm form Portugal and I buy many products of your brand. I was quite a fan.
I'm contacting you because I'm very disapointed with your way to deal with complaints. I've done a complaint about a jacket that was dry washed according to instructions in the label and the coller has broken. Supposedly, the sleeves and the coller of the jacket are from the same fabric. The sleeves are ok, but the coller is ruined. So, to tell you that I've made a complaint in a portuguese store and they forwarded to quality dept that apparently answered that wasn't their problem. I think that this isn't an admissible answer. The brand has to guarantee the products quality and if you have instructions of how to clean the products, we clientes, must have the guarantee that no harmful is occur. After this occurence I'm not sure about Guess product quality. I apologize for the way I wrote, but I am very unnerved. I you want, I can send photos for you to analyze.
I'll be waiting for a reply.
Have a nice day.

Regards,
Nádia Rodrigues

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7:19 am EST

Guess I am complaining about guess t-shirt

Unfortunately, I have to file a complaint referring to my shopping on 06.07.2018 in Alessandrini Di Alessandrini Maurizio store in Italy.

One of the product T-shirt of GUESS after washing in the washing machine as recommended, lost the golden inscription GUESS. It was the first washing in the washing machine two weeks after returning from holiday to Poland. I am sending in the attachment a photo of label on which you can see that washing is not hand but 30 C degree and machine wash. On the label you do not information about hand washing (The owner replied that the shirt can be washed only by hand). All things except bedding and towels are always washed mechanically at 30 degrees and there is no problem.

I tried to file a T-shirt complaint in Guess, but I lost my receipt. I sent a card payment confirmation of this particular transaction to Guess, but the complaint was rejected due to the lack of a receipt. I sent a request to the store for a copy of the receipt, unfortunately the owner pretends not to understand what I mean.

Obviously, I have all the e-mail correspondence with Guess and the store owner.

I suspect that the shirt is a fake and the owner does not want to admit it.

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3:00 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to the store in Westland Mall to return an item and I was in line with other customers for more than 10 minutes. There was a slow cashier named Barbara Lizbeth with bad attitude. Another enployee came to help her out with the line and Barbara Lizbeth wanted to leave the line waiting, I asked if she can bring someone to replace her but she was giving...

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3:41 am EST

Guess collection of items for return

Dear sir/madam
Earlier in Oct I bought some items from guess.eu and unfortunately due to small size i had to ask for return. Two months have passed and nobody from customer care representatives which i call everyday took care of informing courier for pick up. I confirm this since I checked with dhl personally 3 times and told me no request was made from ur end. The worst service ever! I am passionate on guess but due to all this incompetency I am no longer buying a guess piece! I wasted my time, my money on international calls.. none and not less I wanted to re order the items but havent done anything yet before u pick up. I lost all special discounts too.
Please treat this as an urgent matter as a formal case at the eu costitutional court is being opened and a bad name to guess brand is being done too.
Ludvig Camilleri
Order No:
GEU777543814724

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3:38 am EST

Guess order still not received

I want a refund for my order: #GEU115317652414 I ordered online and really wished i hadn't. You have not provided me with my items, not responded to my emails, not responded to my requests online, your helpline for the UK is not working and i think your entire company is abysmal customer service at best, in fact your company, judging by the amount of complaints raised online show absolutely NO customer service whatsoever.

I want my refund and i want it within 24 hours otherwise i will take this further through both trading standards and the Consumer Dispute Resolution Limited (CDRL) as per regulations act 1995.

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11:47 am EST
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Guess orders not receive

Dear guess team,

Please find order number: GEU696371420661 & GEU452727925520
Your customer, Claudia Bivolaru is kindly asking if you behaviour is a joke
I placed 2 orders more than 2 month ago, you`ve lost the parcels somehow on the way, investigated that for almost 6 weeks.
At the end of those 6 weeks you found it and gave me the option to chose if I want that delivered. I accepted those products to be delivered after more than 2MONTHS.
But, again that did not happen !
As a customer I would believe the professional way to deal with this is to be in touch with me, and that`s not happing as well
Your online chat is not working, you phone number is not working, it`s been again about 2 weeks and no word about those parcels
If this is a joke is not a funny one, you`ve blocked my money for about 70 days, giving me childish answers every single time
The selling me lies process needs to end here!
I expect my refund or products asap and at least an apology email from such a big brand

Regards,

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11:15 am EST
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Guess guess handbags

With the price you pay for a guess bag, you would expect only the highest quality from them. However, my guess bag has been anything but quality. The upper synthetic leather has peeled off and has left my bag looking like a bootleg, when in fact it is not. My other purchase was a guess purse, which has also peeled off on the inside and has left it looking frayed and worn out, even though it is relatively new. Very disappointed with the lack of quality from these products, especially since I had paid a good amount of money for it.

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12:38 pm EDT
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Guess all my guess tops

I have purchased guess tops throughout the years and for the past 3 years I have had my tops hand washed and not ironed as I got told not to because it makes little holes in front. I do not wear belts at all. I've complained to staff in sandron guess, eastgate guess, the glen guess and mall of south guess shops. I now own 34 guess tops of which all have little holes in front.
I just purchased another one last week. Hand washed it once and holes are there .
I have pictures of all my tops as well as the reciept for the top I bought last week. I really love the style of the guess brandand love the jeans and watches but now this is becoming a pain. I have spent a fortune with guess and I get no answers.. just sorry with no comebacks or explanations!

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5:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Guess guess in london regent street

the manager of GUESS REGENT STREET cheats my refund money .

when I went to the store tried to refund one dress, he told me he can not give me back by cash I paid, he can only put the refund into GUESS CARD for me, but I can use the same amount of money to buy GUESS PRODUCTS when I want to .

I trust GUESS STAFF of course, and he used the machine on the store, seem to put the points into the card and then give me one guess card saying the same amount of money has already been put in and next time I just need to use this card to make purchase. I believed it and got the card.
but, few months later, I wanted to buy a pair of shoes, then to my first time I took this guess card with me and saying, I want to use the money inside .
but from staff in another store told me there is nothing there...
WHAT ?
the manager in regent street by this way to cheat my money .
its rob .
this is the most horrible thing I have never experience in any British Store.
I make a serious complaint about this and look forwards to hearing from u about solution on this . otherwise I will get a solicitor also go to social medias to explore how horrible GUESS HAS ROBBED ITS CUSTOMERS.

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Resolved

you re contacted them again, and the points are there. it was a mistake from another store hence, apology for all mislead understanding of this matter they sorted it out for me already . can I delete this complaint ?

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8:47 am EDT
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Guess shoes arrived with no logo on it

Hello good morning,

I've just got shoes that I ordered through internet www.guess.eu .

Order number: GEU465347343839
Shoes name: GLINNA EMBOSSED LOGO SNEAKER

Obviously I choose those shoes because I liked the way they look. To my surprise they arrived different than a photo of that product in a page.
There is GUESS logo missing in a front and a metal logo in not in the middle but it is sticked to a part where had to be letters GUESS to cover it.
Please verify picture in an attachment. And the last one is a print screen from your page, I marked by blue color which part is different.
We all know that if a brand product does not look the same as an original, it is a fake. How come a Guess sending me a fake product with no Guess logo in the front? I was shocked!
Please check pictures and compare with a pictures in your page.
I needed these shoes for this weekend, I can't believe that a brand Guess just laughed to my face.
I was always a loyal client of guess until this time.

Please send me explanation as soon as you can.

Kindly waiting for your response

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9:08 pm EDT

Guess handbag

I am a big fan of guess handbags and wallets .

I always take great care of these products once purchased from you. I have had a problem with two handbags that I have purchased, one was probably 6 months ago where the leather on the bag started peeling and falling off, so I gave this no more thought threw it away and purchased another bag, as it was the first time this had happened I was not too concerned about it.

I have purchased guess products for the past 10 years and thought it may have just been a bad batch. But the bag that I had purchased 6months ago has also started to do the same thing, please see the photos attached.

I am a little concerned now as these products are definitely not cheap to buy and I seriously cannot afford to keep throwing them out. My previous purchases have always lasted 2 or 3 years and even then they didn't peel, I would pass them over to my nieces that also love these products.

I ask that perhaps you check the quality control or something on these products as I don't want to go to another company but at these high costs I don't think I have any alternative.

I await your fast reply .

Kind regards
Carmen Schiro

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4:08 am EDT
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Guess missing gift box from my order

Order number: #GEU555755865036
I received the order last Thursday but it is missing the gift box! I was contacting the dhl service the past 2 days and they confirmed me that the problem is from guess as you didn't ship the gift box along with the bag as the shipping box is at the size of the bag which is true.
Now I want a solution for this problem! I want a refund back to my visa account with the amount of the gift box as I won't pay any extra fees for shipping or money again for dhl service for a problem which is not mine!
Attached are a picture for your invoice stating that you have shipped 2 items, dhl invoice stating that they have only 1 item, a picture of rhe shipping box stating that it is only 1 item which is the bag

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About Guess

Screenshot Guess
GUESS Factory is a popular fashion brand that offers trendy and stylish clothing, accessories, and footwear for men, women, and kids. The brand is known for its high-quality products that are designed to cater to the fashion needs of modern-day individuals. GUESS Factory has a wide range of products that are available at affordable prices, making it a popular choice among fashion enthusiasts.

The GUESS Factory website (guessfactory.com) is an online platform that offers customers a convenient way to shop for their favorite products from the comfort of their homes. The website is user-friendly and easy to navigate, making it easy for customers to find what they are looking for. The website features a wide range of products, including tops, dresses, jeans, jackets, shoes, and accessories, among others.

One of the unique features of GUESS Factory is its commitment to sustainability. The brand has taken several measures to reduce its carbon footprint and promote sustainable practices. For instance, the brand uses eco-friendly materials in its products, such as recycled polyester and organic cotton. Additionally, GUESS Factory has implemented sustainable packaging practices, such as using biodegradable packaging materials.

GUESS Factory also offers its customers a loyalty program, which allows them to earn points for every purchase they make. These points can be redeemed for discounts on future purchases, making it a great way for customers to save money while shopping for their favorite products.

Overall, GUESS Factory is a popular fashion brand that offers high-quality products at affordable prices. With its commitment to sustainability and customer loyalty program, the brand has established itself as a leader in the fashion industry. The GUESS Factory website is a great platform for customers to shop for their favorite products and stay up-to-date with the latest fashion trends.
How to file a complaint about Guess?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Guess in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Guess. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Guess on ComplaintsBoard.com. Remember to focus on issues related to the company's business category.

Overview of Guess complaint handling

Guess reviews first appeared on Complaints Board on Oct 21, 2009. The latest review Mixed Experiences with Guess Factory Store was posted on May 18, 2024. The latest complaint guess in london regent street was resolved on Oct 13, 2018. Guess has an average consumer rating of 1 stars from 212 reviews. Guess has resolved 11 complaints.
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  1. Guess Contacts

  2. Guess phone numbers
    +1 (877) 444-8377
    +1 (877) 444-8377
    Click up if you have successfully reached Guess by calling +1 (877) 444-8377 phone number 0 0 users reported that they have successfully reached Guess by calling +1 (877) 444-8377 phone number Click down if you have unsuccessfully reached Guess by calling +1 (877) 444-8377 phone number 0 0 users reported that they have UNsuccessfully reached Guess by calling +1 (877) 444-8377 phone number
    USA and Canada
    1800 048 377
    1800 048 377
    Click up if you have successfully reached Guess by calling 1800 048 377 phone number 4 4 users reported that they have successfully reached Guess by calling 1800 048 377 phone number Click down if you have unsuccessfully reached Guess by calling 1800 048 377 phone number 2 2 users reported that they have UNsuccessfully reached Guess by calling 1800 048 377 phone number
    33%
    Confidence score
    Australia
    800 483 7387
    800 483 7387
    Click up if you have successfully reached Guess by calling 800 483 7387 phone number 10 10 users reported that they have successfully reached Guess by calling 800 483 7387 phone number Click down if you have unsuccessfully reached Guess by calling 800 483 7387 phone number 16 16 users reported that they have UNsuccessfully reached Guess by calling 800 483 7387 phone number
    Switzerland & Europe
    +81 120 823 788
    +81 120 823 788
    Click up if you have successfully reached Guess by calling +81 120 823 788 phone number 1 1 users reported that they have successfully reached Guess by calling +81 120 823 788 phone number Click down if you have unsuccessfully reached Guess by calling +81 120 823 788 phone number 1 1 users reported that they have UNsuccessfully reached Guess by calling +81 120 823 788 phone number
    Japan
    +82 15 221 077
    +82 15 221 077
    Click up if you have successfully reached Guess by calling +82 15 221 077 phone number 1 1 users reported that they have successfully reached Guess by calling +82 15 221 077 phone number Click down if you have unsuccessfully reached Guess by calling +82 15 221 077 phone number 1 1 users reported that they have UNsuccessfully reached Guess by calling +82 15 221 077 phone number
    South Korea
    (877) 444-8377
    (877) 444-8377
    Click up if you have successfully reached Guess by calling (877) 444-8377 phone number 0 0 users reported that they have successfully reached Guess by calling (877) 444-8377 phone number Click down if you have unsuccessfully reached Guess by calling (877) 444-8377 phone number 0 0 users reported that they have UNsuccessfully reached Guess by calling (877) 444-8377 phone number
    More phone numbers
  3. Guess emails
  4. Guess address
    1444 South Alameda Street, Los Angeles, California, 90021, United States
  5. Guess social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Guess Category
Guess is ranked 10 among 683 companies in the Fashion and Style category

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